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Q: Upgraded to IOS 10.0.2 and cannot make calls now

I upgraded to IOS 10.0.2 this morning on my iphone 5 and now I cannot make cellular calls - I can get texts, voice messages, get on the Internet (Safari), but no cellular bars!  Took my iphone to Verizon and they installed a new SIM and also did a reset ... still nothing.  Is this an IOS problem? Are others having it?

iPhone 5, iOS 10.0.2

Posted on Sep 26, 2016 8:43 PM

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Q: Upgraded to IOS 10.0.2 and cannot make calls now

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  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 26, 2016 8:46 PM in response to Bill4th
    Level 9 (59,405 points)
    iPhone
    Sep 26, 2016 8:46 PM in response to Bill4th

    The ability to make calls is a carrier function. This would not be an iOS issue. They need to take a look at your cellular account. If you can get text messages and data is working, then your account is not correctly provisioned for calls. I suggest taking it to a corporate store rather than an authorized reseller to have it checked, or call Verizon customer service and explain your situation and what has already been done.

  • by shafiqamir,

    shafiqamir shafiqamir Oct 3, 2016 7:43 PM in response to ChrisJ4203
    Level 1 (4 points)
    iPhone
    Oct 3, 2016 7:43 PM in response to ChrisJ4203

    i also facing the same problem. Not able to open SMS apps and even Phone/Call Apps.

    This thing hapens after upgraded to 10.0.2 ios.

     

     

  • by Bbouch1973,

    Bbouch1973 Bbouch1973 Oct 4, 2016 7:21 AM in response to Bill4th
    Level 1 (8 points)
    iPhone
    Oct 4, 2016 7:21 AM in response to Bill4th

    I am having the same problem. I also have an iPhone 5 and can no longer make or receive calls. My phone is displaying "No Service" for cell service. I can text and use WiFi just fine.

  • by Bbouch1973,

    Bbouch1973 Bbouch1973 Oct 4, 2016 7:24 AM in response to ChrisJ4203
    Level 1 (8 points)
    iPhone
    Oct 4, 2016 7:24 AM in response to ChrisJ4203

    How can it be a carrier problem if we are all having the same problem? Sounds to me like it is an Apple upgrade problem. Maybe Apple just wants us all to upgrade to a new phone as well?

  • by Nemekas,

    Nemekas Nemekas Oct 10, 2016 5:48 PM in response to Bill4th
    Level 1 (4 points)
    Oct 10, 2016 5:48 PM in response to Bill4th

    I too am having this problem. I have followed the suggestions on the Apple Support site, however, I am still with no service.

  • by ra11ypoint,

    ra11ypoint ra11ypoint Oct 10, 2016 7:06 PM in response to Bill4th
    Level 1 (4 points)
    Oct 10, 2016 7:06 PM in response to Bill4th

    I have an iPhone 5 and had this issue.

     

    I found this:

    Verizon iPhone 5 New IOS 10 update problem: Cannot receive/send phone calls. Verizon store said it is an Apple update causing people's phones to crash all day. Any input or advice, please?

     

    Settings -> Cellular -> Cellular Data Options -> Turn off Voice & Data Roaming

     

    This worked for me.

  • by Larry Kollar,

    Larry Kollar Larry Kollar Oct 10, 2016 8:40 PM in response to Bill4th
    Level 3 (564 points)
    Mac OS X
    Oct 10, 2016 8:40 PM in response to Bill4th
  • by Nemekas,

    Nemekas Nemekas Oct 11, 2016 9:19 AM in response to ra11ypoint
    Level 1 (4 points)
    Oct 11, 2016 9:19 AM in response to ra11ypoint

    This worked for me. Thank you so much!

  • by Nemekas,

    Nemekas Nemekas Oct 11, 2016 9:21 AM in response to ra11ypoint
    Level 1 (4 points)
    Oct 11, 2016 9:21 AM in response to ra11ypoint

    This worked for me, thank you so much!

  • by DigitalFrontiersMedia,

    DigitalFrontiersMedia DigitalFrontiersMedia Oct 14, 2016 6:31 AM in response to Bill4th
    Level 1 (4 points)
    Oct 14, 2016 6:31 AM in response to Bill4th

    Despite what has been said here, it may not be a carrier problem.  I have the same problem with my phone and I'll tell you how to temporarily fix it and how I can prove that it's likely Apple's fault.

     

    I typically don't do upgrades when they first come out but I thought I'd give this one a pass.  I allowed my iPhone 6s to upgrade to 10.0.2 over wi-fi.  Shortly after the upgrade, I got a message asking me to do an update to my carrier settings which I did.  I'm on Verizon.  Everything seemed okay until a few days later I went to make a phone call and it would immediately revert to "Call failed" as soon as the call was initiated.  In addition, I found that I was no longer receiving phone calls.

     

    I tried many of the things listed in the forums to try: restarting, toggling airplane mode, blah, blah, blah.  Nothing worked.

     

    Unlike other scenarios I'd seen in the forums, my cell signal wasn't dropped.  It still showed an active signal.  And that's where it gets into the realm of the weird.  As I was driving to my local Verizon store to have them look at the phone because I thought it was a carrier problem, I start getting messages from my Skype app.  I'm on the road and not connected to any wi-fi.  I try making a phone call again.  Call failed.  I have a Skype Out number so decided to try to make a phone call through Skype to the same number that I just tried via Apple's Phone app.  No wi-fi, no native ability to make phone calls and yet...ring, ring, ring.  I get through.  So Skype can send data over the 4G cellular network but Apple's Phone app can't even make a connection.  So there's nothing wrong with the cellular connection. 

     

    After the Verizon store was unable to figure out what was going on, I went home to try to do a complete reset of the phone.  Everything else seemed to work with regard to backing up and syncing pictures, etc.  So I synced and backed up and blew away the phone.  Then restored from the backup I just did.  And?  The phone, nearly exactly as it was prior to the restore, was now running 10.0.2 and was successfully making phone calls!  Great!  I'm a genius!

     

    A few days later I am at home texting a friend of mine, proud of my working phone.  The next morning, I wake up and go to send another message that friend and guess what?  Delivery failed.  Hmmm...try to make a phone call....Call failed.  ***?  In less than 24 hours from when I was last sending texts to my friend, my phone has reverted back to a phone that does everything but phone things.

     

    More whackiness:  apparently the problem with texts can be masked by if you have wi-fi connections and whether or not your recipients are iPhone users or not.  At home, my texts to my wife go through without a problem.  She has an iPhone and I believe text messages get dynamically shuttled as iMessages via wi-fi if and only use cellular if wi-fi isn't available and/or the recipient isn't an iOS user.

     

    Okay.  My friend whom I wasn't able to text anymore has an Android.  So I can understand that.  But then...I saw something I wanted to share with my friend, I forgot and sent off  3 rapid fire texts, one of those being a screenshot picture.  Then I get message delivery failure notices...for the text messages ONLY!  The picture was actually delivered.  ***?

     

    The fact that my phone can send media-based SMS and Skype calls over the cellular connection but discriminately fails to connect via cellular for very specific types of connections like phone calls or text-based SMS tends to point the finger at a buggy iOS version release by Apple with good workarounds or fixes seemingly available and substantially reducing the value of the device.

     

    You may, as I did, have some success with doing a complete reset and restore of your phone, but you may also, as in my case, see it stop working again a few days later.