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All replies
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Helpful answers
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Sep 26, 2016 8:46 PM in response to Bill4thby ChrisJ4203,The ability to make calls is a carrier function. This would not be an iOS issue. They need to take a look at your cellular account. If you can get text messages and data is working, then your account is not correctly provisioned for calls. I suggest taking it to a corporate store rather than an authorized reseller to have it checked, or call Verizon customer service and explain your situation and what has already been done.
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Oct 3, 2016 7:43 PM in response to ChrisJ4203by shafiqamir,i also facing the same problem. Not able to open SMS apps and even Phone/Call Apps.
This thing hapens after upgraded to 10.0.2 ios.
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Oct 4, 2016 7:21 AM in response to Bill4thby Bbouch1973,I am having the same problem. I also have an iPhone 5 and can no longer make or receive calls. My phone is displaying "No Service" for cell service. I can text and use WiFi just fine.
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Oct 4, 2016 7:24 AM in response to ChrisJ4203by Bbouch1973,How can it be a carrier problem if we are all having the same problem? Sounds to me like it is an Apple upgrade problem. Maybe Apple just wants us all to upgrade to a new phone as well?
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Oct 10, 2016 5:48 PM in response to Bill4thby Nemekas,I too am having this problem. I have followed the suggestions on the Apple Support site, however, I am still with no service.
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Oct 10, 2016 7:06 PM in response to Bill4thby ra11ypoint,I have an iPhone 5 and had this issue.
I found this:
Settings -> Cellular -> Cellular Data Options -> Turn off Voice & Data Roaming
This worked for me.
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Oct 14, 2016 6:31 AM in response to Bill4thby DigitalFrontiersMedia,Despite what has been said here, it may not be a carrier problem. I have the same problem with my phone and I'll tell you how to temporarily fix it and how I can prove that it's likely Apple's fault.
I typically don't do upgrades when they first come out but I thought I'd give this one a pass. I allowed my iPhone 6s to upgrade to 10.0.2 over wi-fi. Shortly after the upgrade, I got a message asking me to do an update to my carrier settings which I did. I'm on Verizon. Everything seemed okay until a few days later I went to make a phone call and it would immediately revert to "Call failed" as soon as the call was initiated. In addition, I found that I was no longer receiving phone calls.
I tried many of the things listed in the forums to try: restarting, toggling airplane mode, blah, blah, blah. Nothing worked.
Unlike other scenarios I'd seen in the forums, my cell signal wasn't dropped. It still showed an active signal. And that's where it gets into the realm of the weird. As I was driving to my local Verizon store to have them look at the phone because I thought it was a carrier problem, I start getting messages from my Skype app. I'm on the road and not connected to any wi-fi. I try making a phone call again. Call failed. I have a Skype Out number so decided to try to make a phone call through Skype to the same number that I just tried via Apple's Phone app. No wi-fi, no native ability to make phone calls and yet...ring, ring, ring. I get through. So Skype can send data over the 4G cellular network but Apple's Phone app can't even make a connection. So there's nothing wrong with the cellular connection.
After the Verizon store was unable to figure out what was going on, I went home to try to do a complete reset of the phone. Everything else seemed to work with regard to backing up and syncing pictures, etc. So I synced and backed up and blew away the phone. Then restored from the backup I just did. And? The phone, nearly exactly as it was prior to the restore, was now running 10.0.2 and was successfully making phone calls! Great! I'm a genius!
A few days later I am at home texting a friend of mine, proud of my working phone. The next morning, I wake up and go to send another message that friend and guess what? Delivery failed. Hmmm...try to make a phone call....Call failed. ***? In less than 24 hours from when I was last sending texts to my friend, my phone has reverted back to a phone that does everything but phone things.
More whackiness: apparently the problem with texts can be masked by if you have wi-fi connections and whether or not your recipients are iPhone users or not. At home, my texts to my wife go through without a problem. She has an iPhone and I believe text messages get dynamically shuttled as iMessages via wi-fi if and only use cellular if wi-fi isn't available and/or the recipient isn't an iOS user.
Okay. My friend whom I wasn't able to text anymore has an Android. So I can understand that. But then...I saw something I wanted to share with my friend, I forgot and sent off 3 rapid fire texts, one of those being a screenshot picture. Then I get message delivery failure notices...for the text messages ONLY! The picture was actually delivered. ***?
The fact that my phone can send media-based SMS and Skype calls over the cellular connection but discriminately fails to connect via cellular for very specific types of connections like phone calls or text-based SMS tends to point the finger at a buggy iOS version release by Apple with good workarounds or fixes seemingly available and substantially reducing the value of the device.
You may, as I did, have some success with doing a complete reset and restore of your phone, but you may also, as in my case, see it stop working again a few days later.