DizzyM

Q: I have a 'white on white' problem with my iPad Air and Apple Support Communities

I cannot use my iPad Air on the Apple Support Communities. Within the discussion part (where I am now) it advances as if I was using the 'Space' bar to advance. And I cannot go any further because it claims I have no details to my question.

iPad Air Wi-Fi, Cellular, iOS 10.0.2

Posted on Oct 2, 2016 10:18 PM

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Q: I have a 'white on white' problem with my iPad Air and Apple Support Communities

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  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 3, 2016 6:44 AM in response to DizzyM
    Level 6 (8,141 points)
    Notebooks
    Oct 3, 2016 6:44 AM in response to DizzyM

    DizzyM wrote:

     

    I cannot use my iPad Air on the Apple Support Communities. Within the discussion part (where I am now) it advances as if I was using the 'Space' bar to advance. And I cannot go any further because it claims I have no details to my question.

    "white on white" from your other thread with Diana responding to post again

     

    I understand that you can see the vertical bar text cursor move to the right as you type as if you were typing the SPACEBAR = right?

    Is this intermittent or consistent?

    What event immediately preceded the onset of this? iOS update? Anything at all?

    Is this confined to only the ASC rich text editor, or other text entry as well?

    What happens when you select all? Can you see the text?

    Is this only on the New Post page or in replies to questions (as on this page NOW - you were on a different page in creating the question)?

    Can you test on another device - or is that how you are posting this now?

  • by DizzyM,

    DizzyM DizzyM Oct 3, 2016 8:19 PM in response to ChitlinsCC
    Level 1 (18 points)
    Apple TV
    Oct 3, 2016 8:19 PM in response to ChitlinsCC

    You are right. it does look as if I am the SPACEBAR, I can see the vertical bar text cursor move.

    It seems to be consistent.It seems to have shown out of nowhere. I have been using my iPad Air mostly for night time reading. It showed up in iOS 9 and have continued into iOS 10.

    It seems to be confined to AppleSupport Communities.

    As far as 'Select All' I have never gotten that far, I have never tried.

    I am not sure whether it is only New Post page or also in reply to another person post.

    I wrote my initial question, (Using iPad) this time on my iPhone 6plus, to see if it was systemic iOS problem. It is NOT systemic. My MBP, iPhone 6plus, and my old 3rd gen iPad all type with no problems.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 3, 2016 9:05 PM in response to DizzyM
    Level 6 (8,141 points)
    Notebooks
    Oct 3, 2016 9:05 PM in response to DizzyM

    Try to do the select all on your iPad - we need to prove that letters are actually being typed and are really white

    screenshots would be great!

    I have reached out to an iPad smokejumper pal... he may have more to say


    added

    Also try "Use Advanced Editor"

    screenshot-discussions.apple.com 2016-10-03 23-04-02.png

  • by bobseufert,

    bobseufert bobseufert Oct 3, 2016 9:54 PM in response to DizzyM
    Level 6 (14,075 points)
    iPad
    Oct 3, 2016 9:54 PM in response to DizzyM

    I'm not sure I understand the question. Is the insertion point (blinking blue line) advancing on it's own ?

    Then the message sends itself resulting in the no details to your question?

     

    To clarify is it happening on this page or when you ask a question ?

  • by DizzyM,

    DizzyM DizzyM Oct 3, 2016 10:13 PM in response to bobseufert
    Level 1 (18 points)
    Apple TV
    Oct 3, 2016 10:13 PM in response to bobseufert

    As i advlance typing i  get 'SPACEBAR'  it should be a sentence.

  • by bobseufert,

    bobseufert bobseufert Oct 3, 2016 10:20 PM in response to DizzyM
    Level 6 (14,075 points)
    iPad
    Oct 3, 2016 10:20 PM in response to DizzyM

    You get the word Spacebar ? As CCC has already asked a screenshot would be useful.

     

    If you need help adding a screenshot the link below should help.

     

    Adding a screenshot to your ASC question while using an iPad.

  • by DizzyM,

    DizzyM DizzyM Oct 3, 2016 10:32 PM in response to ChitlinsCC
    Level 1 (18 points)
    Apple TV
    Oct 3, 2016 10:32 PM in response to ChitlinsCC

    I'm on iPhone the 'Reply' on my iPad will not work. I thought ithe problem might be jumping from mail to web might be a problem but Mail closed it would reply but no

  • by DizzyM,

    DizzyM DizzyM Oct 3, 2016 11:24 PM in response to DizzyM
    Level 1 (18 points)
    Apple TV
    Oct 3, 2016 11:24 PM in response to DizzyM

    I am about 'Reset All Setting' do it as a new ipad. I may have too much extraneous apps

  • by bobseufert,

    bobseufert bobseufert Oct 4, 2016 12:09 AM in response to DizzyM
    Level 6 (14,075 points)
    iPad
    Oct 4, 2016 12:09 AM in response to DizzyM

    If you have too many apps just delete the apps. Reset all settings returns the settings to factory default. You won't lose any info but you'll have to re-enter your wifi passcode.

    How much free memory space do you have ?

    Let's start simple with a reset. Press and hold both the home and power buttons until the Apple ligo appears. Release both fingers. Wait until your iPad starts on it's own.

    Is there any chance you're in Private Mode in Safari ? The top of the Safari page will be dark if you are and you won't be able to reply to any messages.

  • by DizzyM,

    DizzyM DizzyM Oct 4, 2016 12:39 AM in response to bobseufert
    Level 1 (18 points)
    Apple TV
    Oct 4, 2016 12:39 AM in response to bobseufert

    I HAVE had this is Private mode. 1 problem solved

  • by DizzyM,

    DizzyM DizzyM Oct 4, 2016 12:43 AM in response to DizzyM
    Level 1 (18 points)
    Apple TV
    Oct 4, 2016 12:43 AM in response to DizzyM

    COuld that be the reason for the blank (invisible) typing?

  • by bobseufert,

    bobseufert bobseufert Oct 4, 2016 12:50 AM in response to DizzyM
    Level 6 (14,075 points)
    iPad
    Oct 4, 2016 12:50 AM in response to DizzyM

    Take it out of Private Mode. Can you type ? Yes, it's probably be the cause of the invisible typing.

    I'm guessing Private Mode was turned on during one of the recent updates.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 4, 2016 7:32 AM in response to bobseufert
    Level 6 (8,141 points)
    Notebooks
    Oct 4, 2016 7:32 AM in response to bobseufert

    For your convenience - the example I provided privately (???)

    new-blank.png

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 4, 2016 7:36 AM in response to DizzyM
    Level 6 (8,141 points)
    Notebooks
    Oct 4, 2016 7:36 AM in response to DizzyM

    Type something that you know will be perceived as misspelled so that you get the misspelling *CUE*

    EXAMPLE text:

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras vel lacinia enim. *** sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Cras commodo gravida diam. Ut malesuada faucibus magna at cursus. Nullam non convallis libero. Aliquam consequat eros nec nibh porta, nec ornare nisl vulputate. Fusce semper dolor et lorem sagittis sodales. Suspendisse nulla risus, placerat iaculis purus non, elementum efficitur tellus. Quisque euismod scelerisque lorem, quis laoreet erat mollis a. Nulla sed velit ornare, porta est eget, commodo lectus. Donec sapien magna, convallis in nisi nec, dignissim efficitur metus.

     

    Take a screenshot of that and post it

    new-blank.png

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