kaylabon87
Level 1 (16 points)
iTunes

Q: ios 10 update- home button broken

I have just done the ios10 update and my home button has been broken for 2years. Its completed the update but its stuck on a white screen saying "press home to upgrade''. I am clearly unable to do this command and i cant seem to restore to my back up through itunes.. Help please!!

iPhone 5c, iOS 10

Posted on Sep 15, 2016 4:09 PM

Close
kaylabon87

Q: ios 10 update- home button broken

  • All replies
  • Helpful answers

Page 1 Next

  • by chris_g1,

    chris_g1 chris_g1 Sep 16, 2016 2:18 PM in response to kaylabon87
    Community Specialists
    Sep 16, 2016 2:18 PM in response to kaylabon87
    Hi  kaylabon87,

    If your Home button is not working on your iPhone, and you can't update or restore your device, the resource below provides a link to contact AppleCare for assistance.

    If you can‘t update or restore your iPhone, iPad, or iPod touch
     

    Contact Apple Support if you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken or stuck buttons.


    Last Modified: Sep 15, 2016​
     

    Take care.

  • by gifford2286,

    gifford2286 gifford2286 Sep 17, 2016 2:24 AM in response to kaylabon87
    Level 1 (4 points)
    Sep 17, 2016 2:24 AM in response to kaylabon87

    My phone has done the same, have you fixed it??

  • by JKC19$1,

    JKC19$1 JKC19$1 Sep 19, 2016 9:21 AM in response to gifford2286
    Level 1 (4 points)
    Sep 19, 2016 9:21 AM in response to gifford2286

    Hi- there is no way to fix this other than to replace the home button- I had an identical issue which effectively blocked my phone. As all the apple stores in the area were unavailable, I had to get this done elsewhere- Apple support weren't terribly interested in the inconvenience and expense caused fixing what was a fine functioning phone before the update. I would suggest to Apple that that they make it very clear that you need the home button working before accepting any update.

  • by dondson,

    dondson dondson Sep 22, 2016 11:16 AM in response to JKC19$1
    Level 1 (4 points)
    iTunes
    Sep 22, 2016 11:16 AM in response to JKC19$1

    this is ridiculous.   they had a nice virtual home button that worked fine.   Apple should correct this.  

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 22, 2016 11:19 AM in response to dondson
    Level 9 (59,457 points)
    iPhone
    Sep 22, 2016 11:19 AM in response to dondson

    They still have a nice, virtual home button, however that requires the phone to be in operating order first.

  • by stenvaag,Helpful

    stenvaag stenvaag Sep 22, 2016 11:47 PM in response to kaylabon87
    Level 1 (9 points)
    Sep 22, 2016 11:47 PM in response to kaylabon87

    My son has an Ipad 2 mini with broken home button. We were also in "deadlock" after upgrading to iOS 10. After a lot of trying we managed to solve the issue with:

     

    1. Turn off

    2. Turn on keep pressing the "turn on button"

    3. Keep the volume down button pressed

    4. After a while, the unlock code screen is shown a swift moment.

    5. A second person immediately have to start typing the unlock code

    6. Voila.

    7. Later you can use the method of swiping to get to the screen where Siri shows the latest started apps and try to start one of them. The unlock screen is shown.

  • by smallv5555,

    smallv5555 smallv5555 Sep 24, 2016 5:04 AM in response to stenvaag
    Level 1 (4 points)
    Sep 24, 2016 5:04 AM in response to stenvaag

    Hello can u describe more about the solution because I'm currently having the same issue too!! Thank you so much!!

  • by ninerfan049,

    ninerfan049 ninerfan049 Sep 26, 2016 12:41 AM in response to kaylabon87
    Level 1 (4 points)
    Sep 26, 2016 12:41 AM in response to kaylabon87

    I was able to get my home button working by applying a dap of rubbing alcohol on the home button and working it in with a cotton bud.  I pressed in in a circular motion and applied slight pressure on the iPad.  After the update my virtual button was back.

  • by Mira2234,Helpful

    Mira2234 Mira2234 Sep 27, 2016 8:44 PM in response to stenvaag
    Level 1 (9 points)
    Sep 27, 2016 8:44 PM in response to stenvaag

    hello, when you tried this method how long did you have to hold for? and did the apple sign keep blinking?

  • by theonetwo,

    theonetwo theonetwo Oct 3, 2016 6:17 AM in response to ninerfan049
    Level 1 (4 points)
    Oct 3, 2016 6:17 AM in response to ninerfan049

    Honestly I'm shocked that this worked. I didn't have alcohol so I used apple cider vinegar on a napkin and it worked!! Thank you for this suggestion!!

  • by sanshonomi,

    sanshonomi sanshonomi Oct 3, 2016 10:34 PM in response to kaylabon87
    Level 1 (4 points)
    Oct 3, 2016 10:34 PM in response to kaylabon87

    I have broken home AND power/lock buttons on my iPhone so the above solution does not work. So I figured I should post what worked for me. Once you download iOS10 and get to "Hello" screen, connect your iPhone to iTunes. Under iPhone>Summary page, there is an icon that says "configure accesibility".  Click on it and a window pops up, and enable "Speak auto-text" under "seeing" and "mono-audit" under hearing.  I THINK it should work with just choosing one or the other or any other options for those with seeing/hearing problems.  Click on done, and you see your vertual home button is back on "Hello" screen.  Hope this helps. 

Page 1 Next