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All replies
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Helpful answers
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Oct 4, 2016 2:55 AM in response to ckarlstromby Jonathan UK,★HelpfulHi
Apple has released an update (10.0.2) for iOS, which addresses an issue that could affect headphone audio controls.
Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support
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Oct 4, 2016 2:58 AM in response to Jonathan UKby ckarlstrom,Hi Jonathan,
sorry to say this but it did not help me with the problems.
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Oct 4, 2016 3:13 AM in response to ckarlstromby Jonathan UK,In that case, if the instructions in the following support article do not help, I suggest that you contact Apple Support or make a Genius Bar reservation with a view to having your EarPods checked under warranty:
If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support
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Oct 4, 2016 3:25 AM in response to Jonathan UKby ckarlstrom,Hi again, since the EarPods works fine on my wife´s iPhone but not mine it looks more like an software problem.
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Oct 4, 2016 3:30 AM in response to ckarlstromby Jonathan UK,If you take your iPhone and EarPods along to a Genius Bar appointment, Apple should be able to determine the cause of the issue.
Equally, if you contact Apple Support and there is a known software issue, they can advise you accordingly.