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All replies
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Helpful answers
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Oct 4, 2016 7:38 AM in response to braveheart1by John Galt,What official Apple Anti Virus product should I use then?
Please read Effective defenses against malware and other threats.
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Oct 4, 2016 7:47 AM in response to matzrhby Csound1,matzrh wrote:
Just another voice.
I can confirm that it was my Sophos Antivirus, too. It works if you disable on-access scanning in Sophos, but it cannot be a final solution to be stuck without anti-virus software .
As there are no viruses capable of running on OS X, what difference would it make.
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Oct 4, 2016 7:54 AM in response to John Galtby Mauricio Fernandez Rosi?ol,Technically there is no need of Antivirus in MacOS, although for malware there is nothing more effective than common sens: visiting safe spaces on the web, not clicking on links of unkown emails, there is no software that can really prevent you of this.
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by Csound1,Oct 4, 2016 7:55 AM in response to Mauricio Fernandez Rosi?ol
Csound1
Oct 4, 2016 7:55 AM
in response to Mauricio Fernandez Rosi?ol
Level 9 (51,281 points)
DesktopsDid you read the links John provided?
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Oct 4, 2016 1:23 PM in response to arizonadonnby paso_ap,Many thanks this was helpful and fixed my problem as well
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Oct 4, 2016 3:00 PM in response to matzrhby ncdancer,matzrh wrote:
After disabling Sophos I had to reboot to make backups work again.As for the backupd process: It was running between 95 and 99% CPU load most of the time when it was stuck in the "Preparing backup" stage. When the backup is working, the load on my machine is between 10 and 50%.
This just as a further indication: If your backupd process stays at full CPU load (95-99%) in the activity monitor, your backup stage will likely never leave the "Preparing Backup" stage.
Was struggling with this for days on and off before I found this, trying out dozens of different things, repairing the backup disk etc.
I'm having the same problem, I have tried uninstalling Sophos and turning it off, either way Time Machine is stuck preparing backup. I never had any problem before Sierra. The load on my cpu fluctuates between 10% and 50% while it is stuck preparing backup. When the backup is stopped the system idles around 0.50%.
There is some discussion on the Sophos site about this problem, but I can't get a backup no matter what I do.
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Oct 5, 2016 5:38 PM in response to arizonadonnby nothing23,I've also been stuck on "preparing" the backup after having upgraded to os Sierra. I've tried all the reboots, PRAM resets, etc. listed so far and am not running any 3rd party antivirus software - so confused as to how to proceed. Any ideas are welcomed.
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Oct 5, 2016 10:47 PM in response to nothing23by F1208,It seems that most probable causes could be anti-virus software (especially Sophos) and NAS (+ Spotlight?) according to many people here, although there can be many others.
Applying a new fresh HDD with USB direct connection to your Mac, if you don’t mind spending some, could be a possible temporary measure.
That’s what I did eventually and is successful at the moment after many trial and error. In my case: Sophos prevents backing up; NAS puts backing up very much unstable, some times so far completed although very slow, other times stuck in different stages of backup operation; USB HDDs directly connected to the Mac behave very differently in backing up though they have the same specifications. I haven't got clear understanding and solution yet.
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Oct 6, 2016 2:37 AM in response to F1208by digbob,removing Antivirus
and formatting time Capsule for a brand new first backup
that was the only way here to make it work
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Oct 6, 2016 5:57 AM in response to arizonadonnby jouly67,hi
i have the same problem
no save time machine since upgrade to macOS sierra
i don't have an antivirus software
it doesn't work in wifi
i turned off standby screen suspend hard drive in system/energy saver
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Oct 6, 2016 6:32 PM in response to nothing23by nothing23,Not sure why...but now Time Machine is backing up without a problem?!
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Oct 7, 2016 1:38 AM in response to arizonadonnby LeonOJ,FYI: I have the same Time Capsule issue like all of you since updating to Sierra. I do not use anti virus software. I do remember that I had this issue before, after updating to OS Mountain Lion. The problem sorted out it self after several weeks and possibly after a firmware upgrade of Time Capsule. I vaguely remember this Time Capsule firmware update. I have rebooted Time Capsule manually by removing its power cord and also through the AirPort Utility app on my iPhone 6 but the malfunctioning back-up problem persists.
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Oct 7, 2016 2:02 AM in response to LeonOJby Chen_Arets,@All of you. I've uninstalled Avira Antivirus and backups works fine now...
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Oct 7, 2016 4:14 AM in response to arizonadonnby Al-kashrie,Its been 2 weeks now since I updated my mac to macOS Sierra and my Time Machine Backup still stuck on "preparing backup" I tried to backup to different partition from the same External hard drive (Seagate) and to my spare hard drive from scratch (new), Please note that I do not have any anti-virus or any anti-malware installed on my mac.