LiewYS
Level 1
(9 points)
Q: iTunes 12.5.1.21 has stopped working. APPCRASH on Windows 7. WebKit.dll 7602.1050.4.5 error
iTunes64Setup-12.4.3.1 was working fine and no issue on Windows 7.
After update to iTunes6464Setup-12.5.1.21 or iTunes64Setup-12.5.1.21, APPCRASH happened.
Get 2x "iTunes has stopped working" and "Close program" messages when trying to view Store / App Store or view Account.
Possible only "Close program"...
Tried uninstall ALL Apple's software (with deletion of all related folders) and reinstall again but still same error!
ALL Apple's software mean iTunes, Apple Software Update, Apple Mobile Device Support, iCloud, Bonjour, Apple Application Support (32-bit and 64-bit).
Checked from Event Viewer:
1. Application Error:
Faulting application name: iTunes.exe, version: 12.5.1.21, time stamp: 0x57cfb09f
Faulting module name: WebKit.dll, version: 7602.1050.4.5, time stamp: 0x57c11f7f
Exception code: 0xc0000005
Fault offset: 0x004f0e09
Faulting process id: 0xcc4
Faulting application start time: 0x01d218b3194e2f01
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
Report Id: 68f80588-84a6-11e6-8df8-4851b741621f
2. Windows Error Reporting
Fault bucket 1024926102, type 25
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 12.5.1.21
P3: 57cfb09f
P4: WebKit.dll
P5: 7602.1050.4.5
P6: 57c11f7f
P7: c0000005
P8: 004f0e09
P9:
P10:
Windows 7
turingtest2
Level 10
(87,715 points)
Try one or other of the following in a command prompt where the path to your version of WebKit.dll indicates which you should choose:
SET PATH=%PATH%;C:\Program Files\Common Files\Apple\Apple Application Support
SET PATH=%PATH%;C:\Program Files (x86)\Common Files\Apple\Apple Application Support
Weirdly once I got mine working I was able to reset my path and visiting the store no longer causes iTunes to crash.
tt2
