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Oct 4, 2016 8:02 PM in response to llmambby Grant Bennet-Alder,Some times you get that message when what they should be telling you is, "it will be a cold day in Héll before that combination of Apple-ID and computer serial number is qualified to download the selected software."
What are you trying to download?
what computer are you trying to download it to?
do you have all the prerequisites?