Granto102

Q: Artist Artwork is missing in iTunes 12.5

Hey everyone,

 

First off I am running iTunes 12.5.1 and iOS 10.0.1 on my Macbook Air and iPhone SE respectively.

 

In previous versions of both iTunes and iOS, iTunes has automatically added Artist artwork to my music collection. No, not Album artwork. Artist artwork.

 

Screen Shot 2016-09-14 at 10.15.39 AM.png

Above you can see the artist Passenger has a blank artwork, whereas Pete Murray has the artist artwork

 

Both artists have all of their albums with the correct names and correct artwork, but the only difference between the two is that i have purchased one of Pete Murray's albums. So why has Passenger's disappeared? How can I add it again?

 

Thank you for all your help,

Grant

MacBook Air, OS X El Capitan (10.11.6), null

Posted on Sep 13, 2016 5:33 PM

Close

Q: Artist Artwork is missing in iTunes 12.5

  • All replies
  • Helpful answers

first Previous Page 4 of 8 last Next
  • by Intenditore,

    Intenditore Intenditore Sep 29, 2016 1:02 PM in response to Granto102
    Level 1 (9 points)
    iCloud
    Sep 29, 2016 1:02 PM in response to Granto102

    Yes, the same problem here. Apple should fix it I hope

  • by mlsds,

    mlsds mlsds Sep 29, 2016 1:16 PM in response to Granto102
    Level 1 (4 points)
    iTunes
    Sep 29, 2016 1:16 PM in response to Granto102

    Well, here's what I've experienced:

    I had Apple Music subscription in the past but I've canceled it for months now. Having zero purchases of Apple Music all my album artwork in Artist view was replaced by that super-ugly mic, except for 3 artists, no obvious reason why. Yesterday I renewed the subscription for a month, and when I updated the library, almost all the artists have now their photo in the small circle.

    Better than the mic of course, but still ugly and meaningless, as most pics are bad, and besides there are artists that I know a song or two, but I don't know (and don't care to know) their face.

    I hope they'll fix this soon, although something deep inside is telling me that they won't.

    Sadly, Apple is ruining step by step what once was great piece of software. Just like OS X...

  • by MichaelRT1972,

    MichaelRT1972 MichaelRT1972 Sep 30, 2016 3:53 PM in response to Granto102
    Level 1 (14 points)
    iTunes
    Sep 30, 2016 3:53 PM in response to Granto102

    These is already a huge thread on this issue created and added to by hundred's of users in the past few days.  It appears to be a 'change' that Apple introduced, though no one seems clear if its a mistake or not - no word from Apple on the sudden arrival of the microphone.  Some users report Artist art appears for material purchased through iTunes but others have found the source of the material makes no difference.  Some users appear to report the problem exists in both OSX and IOS, or only in OSX.  It appears in the main from the thread this isn't about Album Art, that remains in most cases reported, this is about Apple now deciding seemingly to replace Album Art with Artist Art which seems to originate from Apple Music Promoted Artist graphics (seemingly lots of artists don't have an Apple promotion picture hence the pink microphone of death).

     

    There are last time I checked no fixes being provided by Apple, nor no quick and simple solutions in that thread.  I understand some users have reverted back to a previous version of iTunes and turned off auto update, though I'm unclear how you actually do that (can anyone provide instructions?).

     

    So for now, it appears we are stuck with the pink microphone of death in place of album or other art.

  • by damonallison,

    damonallison damonallison Sep 30, 2016 7:05 PM in response to Granto102
    Level 1 (4 points)
    iTunes
    Sep 30, 2016 7:05 PM in response to Granto102

    FWIW, I posted a radar to Apple on this issue. My radar was closed as a duplicate of another issue (which I can't see). So know that Apple is aware of the issue.

     

    The "Apple Recommended" answer posted by the Granto102 on this thread doesn't solve the core problems of this issue:

     

    1. Artist artwork does not appear on iTunes on macOS.

    2. Artist artwork is different between iTunes on macOS and Music on iOS. iOS typically has more artwork than iTunes.

     

    There is no reason why iOS and iTunes should be different. They should be consistent. I think we should realize these apps are based on different backend data sources.

     

    I'm really surprised this bug exists. Certainly music and the iTunes ecosystem is high priority to Apple. Artwork is important, but more importantly I think consistency between iOS and iTunes is essential.

  • by cfibanez1,

    cfibanez1 cfibanez1 Oct 1, 2016 8:19 PM in response to Granto102
    Level 1 (4 points)
    Oct 1, 2016 8:19 PM in response to Granto102

    This is pretty sick! Not only is the artist artwork gone, and the microphones that suck, now also several of the few pics that appear on some artists are just wrong! Look below; this is not Terje Rypdal, it looks more like Jack DeJohnette to me. Where are thos images coming from? When is this going to be fixed? Aaaarrrggghhhh!!!!!!!!!!

    Screen Shot 2016-10-02 at 11.16.09 .png

  • by Manager-Pete,

    Manager-Pete Manager-Pete Oct 4, 2016 10:15 AM in response to Granto102
    Level 1 (4 points)
    iTunes
    Oct 4, 2016 10:15 AM in response to Granto102

    Hi all, experiencing exactly the same issue as Grant in the 'Artists' view of iTunes 12.5.1.

     

    All of my music in my library is purchased, but a significant number of artists are missing the artwork (just showing the default microphone). The actual album artwork shows when an artist is selected.

     

    I've tried deleting artists tracks and then re-downloading, but this makes no difference. I cannot find any reason why certain artists have no artwork. Apple have obviously not got this working correctly.

     

    Running iTunes on a Mac, 10.11.6.

     

    Pete.

  • by Granto102,

    Granto102 Granto102 Oct 4, 2016 5:16 PM in response to Granto102
    Level 1 (49 points)
    iTunes
    Oct 4, 2016 5:16 PM in response to Granto102

    Hey Guys,

     

    Sorry I haven't replied lately.

     

    Since my last post, I signed up for the 3 month free trial for Apple Music, and since both doing this and allowing the Music app on my iPhone to access the internet, most of my artist artworks have reappeared. I don't know if it is a requirement to have Apple Music to be able to have the artworks, or whether me applying for it had 'reminded' the music app that it can access the internet, but either way it worked for me.

     

    IMG_3131.jpg

     

    If I am right in saying it is a requirement to have Apple Music, then I think it is very cheeky on Apple's behalf. Then again, I may be wrong and it may simply be a coincidence so please don't take my word for it.

     

    This also still has not fixed the pink microphones on my Mac's library (My iPhone is set to mirror my Mac's library)

     

    Keep everyone updated if you have some new info!

     

    Grant.

  • by cfibanez1,

    cfibanez1 cfibanez1 Oct 4, 2016 10:04 PM in response to Granto102
    Level 1 (4 points)
    Oct 4, 2016 10:04 PM in response to Granto102

    @ Granto 102:

    Here we are talking about iTunes 12.5, not about iOS.

    Did you try this in iTunes? If not, please post your iOS concerns elsewhere, thanks.

  • by Granto102,

    Granto102 Granto102 Oct 5, 2016 2:59 PM in response to cfibanez1
    Level 1 (49 points)
    iTunes
    Oct 5, 2016 2:59 PM in response to cfibanez1

    I hope you've noticed that I am actually the original poster of this question, and that my question was about both iTunes 12.5 and iOS 10. As I had made an improvement with one half of my question, I saw it fit to inform those who are experiencing the same issues.

     

    Grant.

  • by Granto102,Helpful

    Granto102 Granto102 Oct 5, 2016 3:17 PM in response to Granto102
    Level 1 (49 points)
    iTunes
    Oct 5, 2016 3:17 PM in response to Granto102

    ALRIGHTEY GUYS I'VE FOUND A FIX

     

    So it seems that Apple have made it a requirement for Artist artworks to be accessed through iCloud. Put simply, you need to turn on your iCloud library.

     

    FOR ITUNES

     

    1- Open iTunes

    2- Open iTunes Preferences shown here

    Screen Shot 2016-10-06 at 9.06.02 AM.png

    3- Make sure the iCloud Music Library checkbox is ticked.

    Screen Shot 2016-10-06 at 9.06.19 AM.png

    This should fix the issue for macs and iTunes.

     

    FOR IOS

     

    1- Open Settings

    2- Scroll down to and open Music tab

    IMG_3141.PNG

    3- Ensure the iCloud Music Library switch is in the ON position

    IMG_3142.PNG

    This should fix the issue for iOS devices.

     

    I hope this works out for you guys too, and i am 99% sure that this fix does NOT require Apple Music. Give it a shot, keep us updated.

     

    Grant.

  • by Andrew Mcvinnie,

    Andrew Mcvinnie Andrew Mcvinnie Oct 5, 2016 3:24 PM in response to Granto102
    Level 1 (37 points)
    Mac OS X
    Oct 5, 2016 3:24 PM in response to Granto102

    WOW! I got so excited when I read your post. However, I do not think it works unless you subscribe to Apple Music. I do not have any of those preference options and I'm using Sierra and iTunes 12.5.1 and iOS 10. No apple Music options are available on iOS or macOS.

     

    Screen Shot 2016-10-05 at 5.20.33 PM.png

  • by Granto102,

    Granto102 Granto102 Oct 5, 2016 3:28 PM in response to Andrew Mcvinnie
    Level 1 (49 points)
    iTunes
    Oct 5, 2016 3:28 PM in response to Andrew Mcvinnie

    You think that the option of having your 'iCloud Library' is limited to those with Apple Music?

     

    It didn't occur to me that this option could have only appeared once I'd gotten Apple Music, so I'm thankful that you've brought it to my attention. I'm gonna wait for one more person to reply before I confirm it as being wrong.

     

    Grant.

  • by Andrew Mcvinnie,

    Andrew Mcvinnie Andrew Mcvinnie Oct 5, 2016 3:30 PM in response to Granto102
    Level 1 (37 points)
    Mac OS X
    Oct 5, 2016 3:30 PM in response to Granto102

    Well, it's only a guess... Since I do not subscribe to Apple Music. If it is true, it does lend evidence to the idea that Apple removed this feature and turned it into something you get if you pay...

  • by Granto102,

    Granto102 Granto102 Oct 5, 2016 3:32 PM in response to Granto102
    Level 1 (49 points)
    iTunes
    Oct 5, 2016 3:32 PM in response to Granto102

    A quick google search proved my hypothesis correct...iCloud Music Libraries are only available with Apple Music or iTunes Match subscriptions

     

    Here is my source: iCloud Music Library: Understanding differences between Apple Music and iTunes Match - Apple Support

     

    Sorry guys! Still no fix unless you have either subscription

     

    Grant.

  • by Granto102,

    Granto102 Granto102 Oct 5, 2016 3:35 PM in response to Granto102
    Level 1 (49 points)
    iTunes
    Oct 5, 2016 3:35 PM in response to Granto102

    I can't edit the post for some reason, but as an edit: This apparently does not work unless you DO in fact have either Apple Music or iTunes Match

first Previous Page 4 of 8 last Next