j_della9
Level 1 (7 points)
iPhone

Q: Verizon iPhone 7 Plus CONSTANTLY dropping to 3G, 1X, NO SERVICE

Ever since I got my iPhone 7 Plus I am constantly dropping to 3G, 1X, or even No Service. My wife has an iPhone 6s Plus and every time this happens I ask her to look at her phone and she always has LTE and several more "bars" than me.

 

I even had Verizon replace my SIM card. My friend has this issue too with his iPhone 7 Plus.

 

Is there an issue with this phone and being able to hold on to signal?

 

I am in Central, NJ on Verizon Wireless.

iPhone 7 Plus, iOS 10

Posted on Sep 25, 2016 5:49 PM

by stevejobsfan0123,Apple recommended
stevejobsfan0123 stevejobsfan0123
Level 8 (43,957 points)
iPhone
A:

The iPhone does not use a SIM card to connect to CDMA carriers like Verizon - it has an internal card. Replacing the SIM card won't help. However, I doubt that the card is the issue, I suggest calling Verizon back as this sounds very much like their issue.

Posted on Sep 25, 2016 5:51 PM

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j_della9

Q: Verizon iPhone 7 Plus CONSTANTLY dropping to 3G, 1X, NO SERVICE

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  • Helpful answers

  • by stevejobsfan0123,Apple recommended

    stevejobsfan0123 stevejobsfan0123 Sep 25, 2016 5:51 PM in response to j_della9
    Level 8 (43,957 points)
    iPhone
    Sep 25, 2016 5:51 PM in response to j_della9

    The iPhone does not use a SIM card to connect to CDMA carriers like Verizon - it has an internal card. Replacing the SIM card won't help. However, I doubt that the card is the issue, I suggest calling Verizon back as this sounds very much like their issue.

  • by raymond73,

    raymond73 raymond73 Sep 25, 2016 5:53 PM in response to j_della9
    Level 4 (1,738 points)
    Sep 25, 2016 5:53 PM in response to j_della9

    You need to deal with Verizon. The SIM is used for data but since you replaced the SIM that would appear to rule that out. Go back to the Verizon store, get the phone replaced under warranty.

  • by cmacclel,

    cmacclel cmacclel Oct 4, 2016 5:34 PM in response to j_della9
    Level 1 (4 points)
    Oct 4, 2016 5:34 PM in response to j_della9

    Mine does the same thing in Boston.

  • by swandy,

    swandy swandy Oct 5, 2016 8:00 PM in response to j_della9
    Level 4 (1,549 points)
    Apple Music
    Oct 5, 2016 8:00 PM in response to j_della9

    There are several lengthy threads about this issue (I subscribe to the ones at the Verizon Wireless and MacRumors forums). Replacement of the iPhone 7/7+ or the Verizon sim card does not solve the issue. Supposedly Verizon and Apple are working on a solution. (Supposedly some of the newer Apple iOS betas seem to help the issue.)

    What you can do as a temporary fix is go to Settings/Cellular/Cellular Data Options/Enable LTE and switch to Data only - that seems to solve the issue BUT you can no longer use calls and data at the same time.

    Supposedly this has something to do with switching cell towers on Verizon that either have or don't have the Advanced LTE capability.

  • by Salkali,

    Salkali Salkali Oct 9, 2016 9:02 AM in response to j_della9
    Level 1 (4 points)
    Oct 9, 2016 9:02 AM in response to j_della9

    I Have the most updated 10.1 and my iPhone 7 plus on Verizon still has issues with the signal. my iPhone drops the lte signal almost every time I am using the waze navigation.  Finally I have gone in settings, cellular, cellular data options, enable data options and selected "data only". This has solved the dropped signal issue.