mauro16

Q: mac pro late 2013 freezes with spinning wheel

i bought a mac pro (late 2013) 50 days ago, os is yosemite 10.10.3. I often get the spinning wheel of death and the mac freezes, i.e. it doesn't react to mouse click or keyboard. it happens on average 1 time a day. When it happens i have to restart the machine by pressing the computer's power button.

I have already contacted apple support by phone, i have made many reset operations under their control, but nothing changed.

 

After the restart, when i examine the console log the last message before the reboot is often the following one

 

windowserver: surface testing disallowed updates for 10 sequential attempts

 

By searching this message on google i found that the problem might be related with the energy saving settings, i.e. it happens when the mac wakes from sleep. So i changed those settings to prevent the mac going on stop state, and today the problem did not happen, but i'm not sure what wil happen tomorrow ... so i'm looking for information/advice about this kind of problem.

Mac Pro (Late 2013), OS X Yosemite (10.10.3)

Posted on May 16, 2015 12:19 PM

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Q: mac pro late 2013 freezes with spinning wheel

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  • by g4hd,

    g4hd g4hd Oct 5, 2016 9:44 AM in response to mauro16
    Level 1 (4 points)
    Oct 5, 2016 9:44 AM in response to mauro16

    Do you mean that monitor frequency set to 50 Hz would help ?

    I get 2 monitors with my Mac Pro with 2 D300, 2 years old.

    First is a true graphic one, Eizo CG275W with Apple TB to TB cable, its frequency is not alterable, set to 63 Hz.

    The other is Nec multisync EA224 in vertical position with TB to TB cable, I just changed it's frequency to 50 Hz (it was on 60 Hz).

    Maybe freezings will disappear ?

    I get that issues 1 time a day for a while and it also never happens for 1 month… ! Always suddenly, during banal works.

    At this time, it runs fine under new Sierra MacOS (which Y test for several weeks with my MacBook Air 11" before applying to the MacPro)…

  • by mauro16,

    mauro16 mauro16 Oct 5, 2016 11:27 AM in response to g4hd
    Level 1 (5 points)
    Desktops
    Oct 5, 2016 11:27 AM in response to g4hd

    In my experience it seems it helps, but if I install adobe flash (you know some internet sites require it) i have the freezings all the same. I also tried with chrome browser, which more or less has flash within itself and doesn't require to install flash, but i had the freezings all the same. I 'discovered' the thing of 50 hz because I first used my monitor on hdmi, there 50 Hz is the default and this reduced the frequence of the freezings. I then tried 50 Hz with TB connection and it run 17 days with no freezings (this never happened before). But it's also difficult to be 100% sure, as you point out the freezings are a bit unpredictable. One time i was running the monitor at 60 hz and i had no freezings for 13 days, but at the end of the 13-th day the freezing came

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Oct 5, 2016 11:38 AM in response to shashin'ka
    Level 9 (61,368 points)
    Desktops
    Oct 5, 2016 11:38 AM in response to shashin'ka

    I just can’t believe that in almost two years Apple hasn’t answered, considering that this machine has been created essentially for a professional use and aimed at video editing and graphic in general. The Repair Extension Program Apple unofficially launched in february is meant for just some D500 and D700 graphic cards: why, since the issue concern the D300 too?!

     

    This is a User-to-User forum. Apple makes no promise of reading items posted here, and rarely responds except to give their support people practice with routine complaints.

     

    Just because the D300 is not mentioned in the service bulletin is no reason to stay away. If you have an Apple-owned store, your visit to the genius bar for an evaluation is FREE, regardless of your warranty status. The diagnostics and the ability to do troubleshooting in these Macs is improving.

     

    Even if you have to pay a diagnosis fee at an Apple Authorized Service Provider, it is worth a visit.

  • by profpivec,

    profpivec profpivec Oct 10, 2016 1:09 AM in response to Paul Rutherford1
    Level 1 (4 points)
    Oct 10, 2016 1:09 AM in response to Paul Rutherford1

    I am on MacOS 10.12, two external 4k displays, have the same issue. The displays will not wake up after sleep mode. The power lights come on, but the screens remain black. Sigh. Hence the problem is not fixed, but I will also display screens from sleeping.

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