Q: Early 2011 13" Macbook Pro with overheating that may be causing logic board or app memory problems...not addressed in warranty repair for 15 & 17 MBP
My early 2011 13" MBP has had 2 battery replacements and is suddenly showing app memory problems, sudden shutdown, extremely slow performance..etc. Noted the 15 and 17" early 2011 MBP are part of a free replace/repair program with Apple after many years of problem reports and a lawsuit.
Is my 13" also a part of this clear problem or am I SOL?
MacBook Pro, iOS 10.0.2
Posted on Oct 1, 2016 2:04 PM
Thanks.
First, ensure you have a reliable backup of your Mac, in case something should go wrong with continued troubleshooting. To learn how to do that please read Use Time Machine to back up or restore your Mac - Apple Support. A backup is a fundamental prerequisite, regardless of your preferred method to uninstall adware, and would apply even if your Mac were running perfectly well. So, be sure you have that backup before proceeding.
This step is optional but will preclude any related inability to use your Mac: Restart in "Safe Mode", and log in: Try safe mode if your Mac doesn't finish starting up - Apple Support. Starting in Safe Mode takes longer than usual so let it finish.
Then: There may be a process named "ZipCloud" or perhaps "JustCloud" installed and running on your Mac. Those applications have been associated with malware, and ought to be regarded with suspicion until proven otherwise.
To get rid of it you have to quit the program first, and then drag its icon to the Trash.
To determine if that program is running or not, please use Activity Monitor: Use Activity Monitor on your Mac - Apple Support. In the View menu, select "All Processes" and look for it. If you find it, select it, then select Quit Process from Activity Monitor's View menu. When Activity Monitor asks you to confirm that's what you want to do, it's OK to select Force Quit. Like I say that process might not be running, in which case it might not appear in Activity Monitor at all.
Then, quit Activity Monitor and open your Mac's Applications folder. Look for an icon or folder with "ZipCloud" or "JustCloud" in its name. If you find it, drag it to the Trash. You will need to authenticate. Don't empty the Trash just yet.
In your first screenshot (~/Library/LaunchAgents) select these files:
Drag that selection of files to the Trash. You will be asked to authenticate. Confirm they are no longer present in that folder.
In your second screenshot (/Library/LaunchDeamons) select these files and drag them to the Trash:
Next: open Safari and select the Safari menu > Preferences... > Extensions. If you see any Extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone. No Safari Extensions are required for normal operation. Then, select the General pane and review your Homepage selection. Repeat those equivalent actions for any other browser you may use.
You can then restart your Mac, empty the Trash, and use it as you normally would.
Next: if you want to eradicate all remaining adware remnants post a screenshot of the following folder, in the same manner as you did earlier:
~/Library/Application Support
It is normal for that folder to contain many items, but anything associated with the above adware will bear identical names ("jack", "javeview", "jimbrie", "jdibackup" etc). They can be removed if you wish, but don't remove anything if you are uncertain. Ask before removing anything, and don't remove the Application Support folder itself.
There may also be additional adware-associated programs in your Mac's Applications folder. Anything unwanted should be obvious to you, but again don't remove anything if you are uncertain.
Posted on Oct 7, 2016 2:19 PM






