Celeste Jones

Q: Early 2011 13" Macbook Pro with overheating that may be causing logic board or app memory problems...not addressed in warranty repair for 15 & 17 MBP

My early 2011 13" MBP has had 2 battery replacements and is suddenly showing app memory problems, sudden shutdown, extremely slow performance..etc.  Noted the 15 and 17" early 2011 MBP are part of a free replace/repair program with Apple after many years of problem reports and a lawsuit.

 

Is my 13" also a part of this clear problem or am I SOL?

MacBook Pro, iOS 10.0.2

Posted on Oct 1, 2016 2:04 PM

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Q: Early 2011 13" Macbook Pro with overheating that may be causing logic board or app memory problems...not addressed in warranty rep ... more

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  • by John Galt,

    John Galt John Galt Oct 1, 2016 6:35 PM in response to Celeste Jones
    Level 9 (50,065 points)
    Mac OS X
    Oct 1, 2016 6:35 PM in response to Celeste Jones

    Which program are you referring to?

     

    http://www.apple.com/support/macbookpro-videoissues/

  • by Celeste Jones,

    Celeste Jones Celeste Jones Oct 2, 2016 9:09 AM in response to John Galt
    Level 1 (41 points)
    Notebooks
    Oct 2, 2016 9:09 AM in response to John Galt

    Read that Apple agreed to repair replace the 2011 defective macbooks.

     

    http://www.cultofmac.com/262861/early-2011-macbook-pros-dropping-like-flies-heat -issues-blame/

     

    Found several other references about the decision to replace...just googled "early 2011 macbook pro problems" and found lots of info....

     

    Are you "the" John Galt?

  • by Celeste Jones,

    Celeste Jones Celeste Jones Oct 2, 2016 9:18 AM in response to John Galt
    Level 1 (41 points)
    Notebooks
    Oct 2, 2016 9:18 AM in response to John Galt
  • by John Galt,

    John Galt John Galt Oct 2, 2016 12:39 PM in response to Celeste Jones
    Level 9 (50,065 points)
    Mac OS X
    Oct 2, 2016 12:39 PM in response to Celeste Jones

    I know, but the 13" model is not included. I know of at least one ASC participant who was turned away for that reason.

     

    All you can do is make a Genius Bar appointment and ask.

  • by Celeste Jones,

    Celeste Jones Celeste Jones Oct 3, 2016 10:23 AM in response to Celeste Jones
    Level 1 (41 points)
    Notebooks
    Oct 3, 2016 10:23 AM in response to Celeste Jones

    Have been following your discussions with aideenMccole....way too similar to what I am experiencing but I have used Memory Clean...a free program...hope I haven't created the same problems!

    Is this a corrupting program...do I need to try to clean it?

    Any ideas?

  • by John Galt,Helpful

    John Galt John Galt Oct 3, 2016 1:53 PM in response to Celeste Jones
    Level 9 (50,065 points)
    Mac OS X
    Oct 3, 2016 1:53 PM in response to Celeste Jones

    I repled to you in the wrong Discussion, so here it is in the right place:

     

    Memory "cleaners" work by purging inactive memory contents to mass storage in the same manner that your Mac will on its own, except they do it when it is not needed. All that can possibly accomplish is to cause your Mac to reload the same information again when it needs it.

     

    Reading data from mass storage (hard disk or flash memory) is slow compared to reading information from RAM – and in the case of spinning hard disks, extremely slow. That reduces performance, as well as causing needless hard disk activity (or equally needless flash storage write/erase cycles in Macs with solid state memory).

     

    Those products are popular because they result in the instant gratification of a user observing a lot of free or unallocated memory right away. That degrades a Mac's performance, since RAM is extremely fast. RAM that goes unused is a resource you paid for that is simply going to waste.

     

    It is normal for a Mac to use as much memory as it has available to it. OS X versions starting with Mavericks introduced memory compression algorithms that result in even greater utilization of installed RAM.

     

    Don't use those things. Like all similarly categorized "cleaning" apps, they are little more than scams, and convey no benefit regardless of whether you're using a Mac or a PC.

     

    Assuming you obtained "Memory Clean" from the Mac App Store, just drag it to the Trash.

  • by Celeste Jones,

    Celeste Jones Celeste Jones Oct 4, 2016 1:34 PM in response to John Galt
    Level 1 (41 points)
    Notebooks
    Oct 4, 2016 1:34 PM in response to John Galt

    Thanks John this was a relief!  I did use the Activity Monitor and found the biggest cpu/memory hogs were 2 copies of installer.app.  They were running almost constantly....I X them and immediately had improved performance.

     

    I don't know what they are and whether I should just find and delete them (like the Clean Memory app)...also don't know why I have two copies of several of the programs  in AM....

  • by John Galt,Helpful

    John Galt John Galt Oct 5, 2016 3:40 PM in response to Celeste Jones
    Level 9 (50,065 points)
    Mac OS X
    Oct 5, 2016 3:40 PM in response to Celeste Jones

    Those "installer" processes are the result of inadvertently installing adware. If they should reappear, please read the following instructions designed to obtain the additional information needed to eradicate it.

     

    If they do not reappear, then no other action is required or justified, other than to read about adware in the link below.

     


     

    Navigate to the following folder, and post its contents in a screenshot.

     

    ~/Library/LaunchAgents

     

    To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. It should look like this:

     

     

    gt.png

     

     

    Take a screenshot showing all that folder's contents, and post it in a reply. To take a screenshot read the Appendix in the following User Tip: Writing an effective Apple Support Communities question. There will be additional instructions to follow.

     

    For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.

     

    Review your Gatekeeper settings: OS X : About Gatekeeper - Apple Support. Gatekeeper is designed to help prevent you from inadvertently installing garbage software.


  • by Celeste Jones,

    Celeste Jones Celeste Jones Oct 5, 2016 3:39 PM in response to John Galt
    Level 1 (41 points)
    Notebooks
    Oct 5, 2016 3:39 PM in response to John Galt

    Thanks so much for your reply.  Here is what was in the folder:

    Screenshot 2016-10-05 17.29.46.png

    Looks like a big mess to me! As to performance issues, to update you, any time I notice slowed action I reopen the activity monitor and usually installer.app is there again sucking off all the power! I "X" it out and boom...back to oldtimes performance! I haven't removed it yet as I was waiting to learn if it is an apple product and something I might need.  I thought I had an adware blocker installed but maybe not.

     

    Your extensive knowledge is truly appreciated!

    Thanks,

    C

  • by John Galt,

    John Galt John Galt Oct 5, 2016 4:08 PM in response to Celeste Jones
    Level 9 (50,065 points)
    Mac OS X
    Oct 5, 2016 4:08 PM in response to Celeste Jones

    Thanks.

     

    In the same manner as before, please navigate to the following folder, and take a screenshot:

     

    /Library/LaunchAgents

     

    There may be nothing in that folder, but if it contains anything please make sure the screenshot captures all its contents.


    Repeat the above with the following folder:

     

    /Library/LaunchDaemons

     

    Please post those two screenshots in a reply. Be sure to identify which is which – capturing the entire window (including its title) will help.

  • by Celeste Jones,

    Celeste Jones Celeste Jones Oct 6, 2016 6:50 AM in response to John Galt
    Level 1 (41 points)
    Notebooks
    Oct 6, 2016 6:50 AM in response to John Galt

    And here are my LaunchDeamons:

     

    Screenshot 2016-10-06 08.48.57.png

    Thanks again for your help!

  • by John Galt,

    John Galt John Galt Oct 6, 2016 4:17 PM in response to Celeste Jones
    Level 9 (50,065 points)
    Mac OS X
    Oct 6, 2016 4:17 PM in response to Celeste Jones

    Thanks.

     

    Is there nothing in this folder?

     

    /Library/LaunchAgents


    Notice the name is different. The first folder you posted was preceded by the ~ (tilde) character. This one is different.

     

    By default Apple puts nothing in that folder, so it might be empty. If it is not empty though, please post a screenshot of its contents to make sure no adware is installed in it also.

  • by Celeste Jones,

    Celeste Jones Celeste Jones Oct 7, 2016 10:37 AM in response to John Galt
    Level 1 (41 points)
    Notebooks
    Oct 7, 2016 10:37 AM in response to John Galt

    Hey John,

    These are the screen shots for /Library/LaunchAgents...the longer one from 2 days ago and the shorter one from yesterday....

    Screenshot 2016-10-07 12.24.51.pngScreenshot 2016-10-05 17.29.46.png

    I don't know why they are different. 

  • by John Galt,Solvedanswer

    John Galt John Galt Oct 7, 2016 2:19 PM in response to Celeste Jones
    Level 9 (50,065 points)
    Mac OS X
    Oct 7, 2016 2:19 PM in response to Celeste Jones

    Thanks.

     

    First, ensure you have a reliable backup of your Mac, in case something should go wrong with continued troubleshooting. To learn how to do that please read Use Time Machine to back up or restore your Mac - Apple Support. A backup is a fundamental prerequisite, regardless of your preferred method to uninstall adware, and would apply even if your Mac were running perfectly well. So, be sure you have that backup before proceeding.

     

    This step is optional but will preclude any related inability to use your Mac: Restart in "Safe Mode", and log in: Try safe mode if your Mac doesn't finish starting up - Apple Support. Starting in Safe Mode takes longer than usual so let it finish.

     

    Then: There may be a process named "ZipCloud" or perhaps "JustCloud" installed and running on your Mac. Those applications have been associated with malware, and ought to be regarded with suspicion until proven otherwise.

     

    To get rid of it you have to quit the program first, and then drag its icon to the Trash.

     

    To determine if that program is running or not, please use Activity Monitor: Use Activity Monitor on your Mac - Apple Support. In the View menu, select "All Processes" and look for it. If you find it, select it, then select Quit Process from Activity Monitor's View menu. When Activity Monitor asks you to confirm that's what you want to do, it's OK to select Force Quit. Like I say that process might not be running, in which case it might not appear in Activity Monitor at all.

     

    Then, quit Activity Monitor and open your Mac's Applications folder. Look for an icon or folder with "ZipCloud" or "JustCloud" in its name. If you find it, drag it to the Trash. You will need to authenticate. Don't empty the Trash just yet.

     

    In your first screenshot (~/Library/LaunchAgents) select these files:

     

    a.png

     

    Drag that selection of files to the Trash. You will be asked to authenticate. Confirm they are no longer present in that folder.

     

    In your second screenshot (/Library/LaunchDeamons) select these files and drag them to the Trash:

     

    b.png

     

    Next: open Safari and select the Safari menu > Preferences... > Extensions. If you see any Extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone. No Safari Extensions are required for normal operation. Then, select the General pane and review your Homepage selection. Repeat those equivalent actions for any other browser you may use.

     

    You can then restart your Mac, empty the Trash, and use it as you normally would.

     

    Next: if you want to eradicate all remaining adware remnants post a screenshot of the following folder, in the same manner as you did earlier:

     

    ~/Library/Application Support

     

    It is normal for that folder to contain many items, but anything associated with the above adware will bear identical names ("jack", "javeview", "jimbrie", "jdibackup" etc). They can be removed if you wish, but don't remove anything if you are uncertain. Ask before removing anything, and don't remove the Application Support folder itself.

     

    There may also be additional adware-associated programs in your Mac's Applications folder. Anything unwanted should be obvious to you, but again don't remove anything if you are uncertain.

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