slobizman

Q: Some oddities after an iphone 6S iCloud Restore

Yesterday, I went to the Genius Bar for battery testing of my iphone 6S.  They did a reset on my phone and a restore from iCloud (fully and recently backed up).  Once it was done with the base restoration process (about an hour), I left for home, plugged it in, connected to my wifi, and the restore resumed.  Sort of.

 

After a bit of time, my photos were there, but my app icons where mostly grayed out, and restore seemed "stuck." I researched this, and found lots of others had this problem, and went through some solutions. I had to reset Network Settings to get it going again.  But then I had to individually press each grayed-out icon to get them to restore.  That SLOWLY worked most of the the time, for some, I also went into the App Store to my Purchased apps and clicked on the little cloud icon with an arrow pointing down to restore some from there (as I saw not all of my pressing gray icons was working).

 

When I went to bed last night it seemed done, my icons no long grayed out after hours and hours of clicking icons.  But in Settings it still said that the Restore was in progress, giving me the option to cancel the Restore.  I did not cancel it.

 

When I awoke this morning, the restore was done. Whew.

 

So, I've checked carefully my important apps and they are there and working.  Importantly, all my Camera Roll photos seemed to be there.  But there seem to be a few oddities:

 

  • I have a third party app that stores some photos outside of Camera Roll, and those photos were not there (not a big deal to me). 
  • Some photo apps like the Hipstamatic photo app, didn't have the photos I took with it in their own folder.
  • I had to grant permissions for apps each time I first loaded them up (like to access the camera roll).
  • I had to re-login to any site requiring a password.

 

What do you make of this?

 

  • Is it normal to have to re-grant permissions for every app that needs that?
  • Is it normal to have to re-login to sites? (I imagine it is)?

 

But here's a question that has me somewhat concerned:  If an icon was grayed out when the Restore was pretty much stuck, and instead of pressing the icon to try to get it to restore I went to Purchased Apps in the App Store and downloaded from there instead (clicking the little cloud icon), does it restore the app AND any local data I might have had associated with it?) or does it only download the app and I'm screwed on any local data?

Posted on Oct 5, 2016 7:26 AM

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Q: Some oddities after an iphone 6S iCloud Restore

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  • by zinacef,Helpful

    zinacef zinacef Oct 5, 2016 9:24 AM in response to slobizman
    Level 5 (5,471 points)
    Applications
    Oct 5, 2016 9:24 AM in response to slobizman

    I'm not quite sure and unfortunately don't know what the official answer is, but I will tell you from my personal experience, I have gone through the same.

     

    I've seen where I backed up to iCloud, restored from the same iCloud backup, and had issues with my apps, e.g. having to log back into them, losing high scores in game apps, etc.

     

    I know when I backup to iTunes and encrypt the backup, I was able to retrieve all the apps and their data comfortably.

  • by slobizman,

    slobizman slobizman Oct 5, 2016 9:25 AM in response to zinacef
    Level 1 (12 points)
    Mac OS X
    Oct 5, 2016 9:25 AM in response to zinacef

    Well, I called Apple Support and they said:

     

    1. The stuck greyed out app icons are likely from the restore process being interrupted from when I left Apple (and it's wifi) to drive home (to my wifi).  Before leaving Apple, I had gotten to the part where the core restore process was complete enough to allow me to use my phone, but it was still restoring apps and photos. 

     

    I think that the Apple tech's should know about this potential problem and warn the customer to hang around the store for a longer period of time, of give instructions on how to do the restore from home.

     

    2. Since the greyed icons were barely restoring as I pressed them, I restored some of the apps from the App Store (clicking the cloud icon).  Apparently, this does not restore any local data, just the app; hence some of the issues I have encountered.

     

    SO...I started the whole reset/erase/restore from iCloud process at home again about 45 minutes ago.  We'll see how it goes. Fingers crossed.  I have hundreds of apps so it takes a while.  I'm definitely not taking the phone out of my wifi range until all the apps are restored this time.

  • by zinacef,

    zinacef zinacef Oct 5, 2016 9:54 AM in response to slobizman
    Level 5 (5,471 points)
    Applications
    Oct 5, 2016 9:54 AM in response to slobizman

    Fingers crossed! 

  • by slobizman,

    slobizman slobizman Oct 5, 2016 3:30 PM in response to zinacef
    Level 1 (12 points)
    Mac OS X
    Oct 5, 2016 3:30 PM in response to zinacef

    The apps are downloaded!  After a bunch of "stuck" times, some rebooting of the phone, and removal and redownload of a couple apps, it finally completed.  I think one problem was a couple apps that for whatever reason were holding up the others from being downloaded.  When I deleted those two, soon after the others starting downloading. 

     

    Interestingly, for anyone who might like to know, the order of app downloading is pretty close to sequential across and down the apps pages.  This is after it downloads all the Apple apps.

     

    I'm also thinking there may have just been times when the iCloud was super busy and slowed my own downloading down, although that's just a feeling.

     

    It's still restoring something somewhere because in my iCloud/Backup page it says it's still being restored.  It might be because it's still downloading some of my podcasts and some Recently Deleted Photos (as I page through them), although this doesn't sound right.  If by tomorrow if everything looks fine and that shows it still as active I guess I can click on the Stop Restoring iPhone. I hope.

  • by zinacef,

    zinacef zinacef Oct 5, 2016 3:54 PM in response to slobizman
    Level 5 (5,471 points)
    Applications
    Oct 5, 2016 3:54 PM in response to slobizman

    Glad to hear it's finally resolved for you. 

  • by slobizman,

    slobizman slobizman Oct 6, 2016 6:50 AM in response to zinacef
    Level 1 (12 points)
    Mac OS X
    Oct 6, 2016 6:50 AM in response to zinacef

    Thanks.  I'm now, in addition to doing automatic iCloud backups, doing periodic itunes backups.  And I'll definitely do an itunes backup just prior to any possibility of having to do an iphone restore.