cinek2

Q: iPhone 7+ hissing noise

I seem to have an issue with my IP7+. It's hissing when under load and the noise is also picked up by the microphone when recording videos.  Any1 else with this issue? Apple seems to be keeping quiet about this

Posted on Sep 27, 2016 9:52 AM

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Q: iPhone 7+ hissing noise

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  • by deggie,

    deggie deggie Sep 27, 2016 9:53 AM in response to cinek2
    Level 9 (54,744 points)
    iPhone
    Sep 27, 2016 9:53 AM in response to cinek2

    Have you actually contacted AppleCare about this?

  • by cinek2,

    cinek2 cinek2 Sep 27, 2016 9:58 AM in response to deggie
    Level 1 (8 points)
    iPhone
    Sep 27, 2016 9:58 AM in response to deggie

    yup, multiple times got different replies ranging from will be fixed by a software update which seems unlikely as this is a hardware issue to first time I hear about it.

     

    I only had the phone for a week so can still return it no questions asked but not sure if this is a wide spread issue. There are a lot of articles about this but no mention of a response from apple.

     

    Don't mind getting a new phone as long as it doesn't come with this issue.

     

    The other problem is actually getting my hands on another phone with the limited stock it's proving to be a challenge. I've been trying to reserve one for the last couple of days but nothing has come up.

  • by deggie,

    deggie deggie Sep 27, 2016 9:57 AM in response to cinek2
    Level 9 (54,744 points)
    iPhone
    Sep 27, 2016 9:57 AM in response to cinek2

    Only way to find out is to get the new phone.

  • by Virtualex71,

    Virtualex71 Virtualex71 Sep 27, 2016 1:09 PM in response to cinek2
    Level 1 (4 points)
    Sep 27, 2016 1:09 PM in response to cinek2

    Hi cinek2!

     

    Hi have the same issue. iPhone 7 Plus 128 GB, in Italy. Friends have too. I wrote to Apple Support on Twitter and they confirmed the issue is under Apple review. I also called Apple Care in Italy and made an appointment at the Apple Store next week. It's a serious issue. The noise (hiss of gain control probably) is almost the double respect the iPhone 6s Plus I still own. I made a test in the same environment and played both the videos on the iPhone 7 Plus. The difference is clearly audible. I tried also to restore the 7 + but with no changes.

     

    Hope that Apple will fix that with iOS 10.1 because if it's not software, it's a mic gate!

     

    Let's say that is shameful to have such an issue on a mobile phone which costs, in Italy, € 1049!

     

    Hope to be useful.

     

    Bye

  • by User 8472,

    User 8472 User 8472 Sep 28, 2016 2:28 AM in response to Virtualex71
    Level 1 (4 points)
    Sep 28, 2016 2:28 AM in response to Virtualex71

    I'm having the same hissing, as well as calls cutting in and out, on a new 7. (not plus) Searching for answers here. Was at the local Apple Store two days ago, and they acted as if they hadn't heard of this problem. (I didn't believe them.)

  • by JGift,

    JGift JGift Sep 28, 2016 4:02 AM in response to cinek2
    Level 2 (169 points)
    Sep 28, 2016 4:02 AM in response to cinek2

    I have the same issue with a new iPhone 7 Plus. No hissing from back, under stress or not. But when filming a video there is a non-stop hiss as if there's nearly freeway. There's a lot of talk here about it: http://forums.macrumors.com/threads/static-noise-when-recording-videos.1999038/

    It seems to be a mic problem because the hissing stops when you use the icon the included headphones. Most people are exchanging their phones, with a great many (but not all), getting the same problem with the new phone. Any thoughts appreciated. Thanks.

  • by cinek2,

    cinek2 cinek2 Sep 28, 2016 11:57 AM in response to JGift
    Level 1 (8 points)
    iPhone
    Sep 28, 2016 11:57 AM in response to JGift

    bought a new phone today - instead of replacing in case it had the same issue and it does indeed have the same issue. Noise wise I'd say it's fairly similar to my current one so will probably be returning the new phone ;/

  • by Daniel_J,

    Daniel_J Daniel_J Oct 5, 2016 5:59 PM in response to cinek2
    Level 1 (4 points)
    iPhone
    Oct 5, 2016 5:59 PM in response to cinek2

    I have the same issue with my iPhone 7 Plus (128gb). Almost every video I record picks up the hissing sound . Apple Support told me initially to bring to an Apple Store. At the store, they gave me a replacement, but when I got home I noticed the replacement unit also had the hissing. I called Apple Support again the same day and this time they had me run a diagnostic and send the crash report to them. Currently, the Apple engineers are still looking into the issue.

     

    Side note: If you're bringing in your phone to the Apple Store to replace, but sure to take a video recording with the hissing sound first. When I was trying to show the Apple support person the Apple Store, the store wasn't nearly quiet enough for the hissing sound to be audible. The Support person had to take my phone into a back room to confirm the hiss was there. Unfortunately, this also means you probably won't be able to tell if your replacement phone also hisses until you get to a place that is quiet enough.

  • by cinek2,

    cinek2 cinek2 Oct 6, 2016 12:24 AM in response to Daniel_J
    Level 1 (8 points)
    iPhone
    Oct 6, 2016 12:24 AM in response to Daniel_J

    As my replacement was no better I decided to live with it until apple comment or I'll just get a replacement in a few months. Not much point in replacing the phone as the chances of getting a good one are very low. If apple decides to fix this issue it will take a few weeks to implement the change and then for the phones to get to the shops.

  • by Virtualex71,

    Virtualex71 Virtualex71 Oct 6, 2016 5:00 AM in response to cinek2
    Level 1 (4 points)
    Oct 6, 2016 5:00 AM in response to cinek2

    It's a shame.

  • by Iphone7Plus,

    Iphone7Plus Iphone7Plus Oct 6, 2016 5:53 AM in response to cinek2
    Level 1 (9 points)
    iPhone
    Oct 6, 2016 5:53 AM in response to cinek2

    I had the same issue with iPhone 7 Plus, received phone 2 days ago. Went to Genius Bar and phone was replaced. No more hissing sound. It's a defect. Apple tech guy told me that he had never heard about this issue before, however there are owner's complaints about this issue dated 3 weeks ago.

  • by Fabe12,

    Fabe12 Fabe12 Oct 11, 2016 12:54 PM in response to cinek2
    Level 1 (4 points)
    iPhone
    Oct 11, 2016 12:54 PM in response to cinek2

    Unfortanetly I have the same issue.. It is really a nightmare to make phone calls and it is always doing same strange sounds while phoning. It is more like when you are near to a speaker while calling.

  • by Iphone7Plus,

    Iphone7Plus Iphone7Plus Oct 11, 2016 3:22 PM in response to cinek2
    Level 1 (9 points)
    iPhone
    Oct 11, 2016 3:22 PM in response to cinek2

    just talked to Senior Apple Advisor, i was told that apple is aware of this issue and engneers are looking into this issue.

    was informed that iPhone 7 and iPhone 7 Plus having this issue. And there is no guarantee that new replaced phone wont make similar hissing noise. I asked if all phones had this issue, all owners would reported it, however there are some reported cases, so it means there are normal iPhones which are functioning fine. To me it sounds like an defect in the production/manufacture line, processor supplier problem, etc.

    Apple just does not want to bring it up  officially. shame for the company like apple. No complaints they will replace it, but for me as a customer and apple fan i will consider other products from now on.

    APple wants to improve and make powerful processor (i understand that) but please deliver completely functioning solution,, not partially.  It's not finished product, but it's already on the shelves in the Stores.

    Still going tomorrow to the apple store for replacement. And i do not believe that all iPhone 7/7Plus having this issue, otherwise there were more reported cases in the internet.

  • by Iphone7Plus,

    Iphone7Plus Iphone7Plus Oct 11, 2016 3:25 PM in response to Daniel_J
    Level 1 (9 points)
    iPhone
    Oct 11, 2016 3:25 PM in response to Daniel_J

    100% my story as well.

    THis is not what usually Apple stands for!

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