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All replies
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Helpful answers
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Sep 24, 2016 9:14 AM in response to andrewkaschby lllaass,Try to shutdown the Mac normally and note the exact time.
After rebooting open the Console app in Finder>Applications>Utilities and look for log entries at the time your attempted a normal shutdown. Post suspicious ones here.
Look before the log entry that starts with BOOT_TIME since that is the first line of a bootup
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Sep 24, 2016 3:11 PM in response to lllaassby andrewkasch,9/24/16 3:03:32.000 PM bootlog[0]: BOOT_TIME 1474754612 0
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Sep 26, 2016 8:54 PM in response to lllaassby andrewkasch,Does this help?
9/26/16 8:52:56.821 AM Dock[447]: -[UABestAppSuggestionManager notifyBestAppChanged:type:options:bundleIdentifier:activityType:dynamicIdentifi er:when:confidence:deviceName:deviceIdentifier:deviceType:] (null) UASuggestedActionType=0 (null)/(null) opts=(null) when=2016-09-26 15:52:56 +0000 confidence=1 from=(null)/(null) (UABestAppSuggestionManager.m #319)
9/26/16 8:57:09.000 AM syslogd[48]: ASL Sender Statistics
9/26/16 9:02:09.862 AM Dock[447]: -[UABestAppSuggestionManager notifyBestAppChanged:type:options:bundleIdentifier:activityType:dynamicIdentifi er:when:confidence:deviceName:deviceIdentifier:deviceType:] (null) UASuggestedActionType=0 (null)/(null) opts=(null) when=2016-09-26 16:02:09 +0000 confidence=1 from=(null)/(null) (UABestAppSuggestionManager.m #319)
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Sep 27, 2016 1:04 AM in response to andrewkaschby lllaass,That does not provide useful information.
Run this and post the results here so we know more about your configuration.
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Oct 5, 2016 11:07 PM in response to lllaassby andrewkasch,Description:
Computer does not shut down or restart.
Mac Pro (Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac Pro - model: MacPro6,1
1 3 GHz 8-Core Intel Xeon E5 CPU: 8-core
32 GB RAM Upgradeable - [Instructions]
DIMM1
8 GB DDR3 ECC 1866 MHz ok
DIMM2
8 GB DDR3 ECC 1866 MHz ok
DIMM3
8 GB DDR3 ECC 1866 MHz ok
DIMM4
8 GB DDR3 ECC 1866 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en2: 802.11 a/b/g/n/ac
AMD FirePro D500 - VRAM: 3072 MB
AMD FirePro D500 - VRAM: 3072 MB
DELL U2713HM 1920 x 1080 @ 60 Hz
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 3 days
APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 999.38 GB (599.57 GB free)
Core Storage: disk0s2 999.70 GB Online
unknown ()
MARVELL VIRTUAL ()
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. thunderbolt_bus_2
Apple Inc. thunderbolt_bus_1
LaCie 2big TBT2 USB3
Apple Inc. Thunderbolt to FireWire Adapter
Apple Inc. thunderbolt_bus_0
/etc/hosts - Corrupt!
Mac App Store and identified developers
/Applications/LaCie Desktop Manager.app
[not loaded] com.LaCie.ScsiType00 (1.2.13 - SDK 10.5 - 2015-09-06) [Support]
[not loaded] com.jmicron.driver.jmPeripheralDevice (2.0.4 - 2015-09-06) [Support]
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - SDK 10.5 - 2015-09-06) [Support]
[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5 - 2015-09-06) [Support]
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2015-09-06) [Support]
[not loaded] com.roxio.TDIXController (2.0 - 2015-09-06) [Support]
/Library/Extensions
[loaded] com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-09-14) [Support]
[loaded] com.sophos.nke.swi (9.5.50 - SDK 10.11 - 2016-09-14) [Support]
/System/Library/Extensions
[not loaded] com.Avid.driver.AvidDX (5.6.0 - SDK 10.6 - 2016-09-14) [Support]
[not loaded] com.SafeNet.driver.Sentinel (7.5.2 - 2016-09-14) [Support]
[not loaded] com.Seagate.driver.PowSecDriver (4.4.10 - 2016-09-14) [Support]
[not loaded] com.avid.driver.Avid_SCSI (1.2.0 - SDK 10.4 - 2016-09-14) [Support]
[not loaded] com.avid.driver.Avid_SCSI_RBC (1.2.0 - SDK 10.4 - 2016-09-14) [Support]
[loaded] com.digidesign.iokit.DigiDal (9.0.3 - SDK 10.5 - 2016-09-14) [Support]
[not loaded] com.paceap.kext.PACESupport (5.8 - 2016-09-14) [Support]
[not loaded] com.paceap.kext.PACESupport2 (5.8 - 2016-09-14) [Support]
[not loaded] com.paceap.kext.pacesupport.master (5.8 - 2016-09-14) [Support]
[not loaded] com.sony.filesystem.prodisc_fs (2.3.0 - 2016-09-14) [Support]
[not loaded] com.sony.filesystems.pdudf (3.20.0d016 - SDK 10.6 - 2016-09-14) [Support]
[not loaded] com.sony.filesystems.pdudfr (3.20.0d016 - SDK 10.6 - 2016-09-14) [Support]
[not loaded] com.sony.protocol.prodisc (2.3.0 - 2016-09-14) [Support]
[loaded] com.sony.scsi.PDW-U1 (3.20.0d016 - SDK 10.6 - 2016-09-14) [Support]
[not loaded] jp.panasonic.iokit.P2PCCard (1.01 - 2016-09-14) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4 - 2011-07-07) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.8 - SDK 10.-1 - 2011-07-07) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6 - 2011-07-07) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4 - 2011-07-07) [Support]
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
PACESupport: Path: /Library/StartupItems/PACESupport
Startup items no longer function in OS X Yosemite or later
[not loaded] 7 Apple tasks
[loaded] 152 Apple tasks
[running] 79 Apple tasks
[failed] com.apple.csrutil.report.plist (2015-08-22)
[not loaded] 46 Apple tasks
[loaded] 146 Apple tasks
[running] 97 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-06-19) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-09-08) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-04-25) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[loaded] com.intego.backupassistant.agent.plist (2012-10-24) [Support]
[running] com.sophos.uiserver.plist (2016-08-24) [Support]
[loaded] PACESupport.plist (2011-07-07) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-09-08) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-09-08) [Support]
[running] com.adobe.agsservice.plist (2016-10-05) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]
[loaded] com.apple.aelwriter.plist (2011-08-25)
[running] com.apple.qmaster.qmasterd.plist (2010-08-25)
[not loaded] com.avid.AMCUninstaller.plist (2012-12-31) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-04) [Support]
[running] com.intego.BackupAssistant.daemon.plist (2012-10-24) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]
[running] com.paceap.eden.licensed.plist (2011-07-09) [Support]
[running] com.sophos.common.servicemanager.plist (2016-08-24) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-25) [Support]
[failed] com.adobe.ARM.[...].plist (2016-08-11) [Support]
RED Watchdog Application (/Applications/REDCINE-X Professional/Utilities/RED Watchdog.app)
XDMSetupHelper Application (/Library/Application Support/XDCAM Drive/Helpers/XDMSetupHelper.app)
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-24) [Support]
Unity Web Player: UnityPlayer version 3.3.0f4 (2015-09-06) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-29)
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2015-09-06) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-06-19) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-09-08) [Support]
Silverlight: 5.1.30317.0 - SDK 10.6 (2015-09-06) [Support]
QuickTime Plugin: 7.7.3 (2016-07-29)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
SharePointBrowserPlugin: 14.3.4 - SDK 10.6 (2015-09-06) [Support]
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-09-08) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2015-09-06)
SigniantTransfer v5.4.4.71844: SigniantTransfer 5.4.4.71844 - SDK 10.9 (2016-05-31) [Support]
DVCPROHDAudio: 1.3.2 (2015-09-06)
Digidesign CoreAudio: 9.0.3 - SDK 10.5 (2015-09-06) [Support]
Flash Player (2016-08-29) [Support]
Flip4Mac WMV (2015-09-06) [Support]
FUSE for OS X (OSXFUSE) (2015-09-06) [Support]
Growl (2015-09-06) [Support]
XDCAM Drive Monitor (2015-09-06) [Support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.38 GB Disk used: 399.81 GB
Destinations:
Mac Back-Up [Local]
Total size: 999.83 GB
Total number of backups: 4
Oldest backup: 12/30/15, 5:00 PM
Last backup: 12/30/15, 7:39 PM
Size of backup disk: Too small
Backup size 999.83 GB < (Disk used 399.81 GB X 3)
19% firefox
4% fontd
3% kernel_task
2% WindowServer
2% SophosWebIntelligence
1.69 GB kernel_task
557 MB firefox
524 MB softwareupdated
295 MB mdworker(18)
262 MB SophosScanD
22.00 GB Free RAM
9.65 GB Used RAM (5.08 GB Cached)
0 B Swap Used
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Oct 11, 2016 8:33 AM in response to andrewkaschby lllaass,- First uninstall Sophos:
http://www.macexpertguide.com/how-to-uninstall-sophos-mac-antivirus/
- Remove this from the login items. I do not know what it is and you can easy add it back to the login items
RED Watchdog Application (/Applications/REDCINE-X Professional/Utilities/RED Watchdog.app)
- uninstall:
[loaded] com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6 - 2011-07-07) [Support]
[loaded] com.digidesign.iokit.DigiDal (9.0.3 - SDK 10.5 - 2016-09-14) [Support]
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
PACESupport: Path: /Library/StartupItems/PACESupport
Startup items no longer function in OS X Yosemite or later
You can also remove the following but they are not being loaded
[not loaded] com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4 - 2011-07-07) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.8 - SDK 10.-1 - 2011-07-07) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4 - 2011-07-07) [Support]
Last, uninstall
[running] com.intego.BackupAssistant.daemon.plist (2012-10-24) [Support]