andrewkasch

Q: Mac Pro won't shut down or restart

This has been happening for a year now and it's gotten progressively worse. Ever since installing El Capitan on my Mac Pro, the system won't shut down or restart. (It used to work half the the time, but not anymore now). Basically, I have to hold down the power button to turn off the system. And any updates that require a restart are impossible to install.

Mac Pro, OS X El Capitan (10.11.6)

Posted on Sep 24, 2016 9:02 AM

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Q: Mac Pro won't shut down or restart

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  • Helpful answers

  • by lllaass,

    lllaass lllaass Sep 24, 2016 9:14 AM in response to andrewkasch
    Level 10 (190,258 points)
    Apple Watch
    Sep 24, 2016 9:14 AM in response to andrewkasch

    Try to shutdown the Mac normally and note the exact time.

    After rebooting open the Console app in Finder>Applications>Utilities and look for log entries at the time your attempted a normal shutdown. Post suspicious ones here.

    Look before the log entry that starts with BOOT_TIME since that is the first line of a bootup

  • by andrewkasch,

    andrewkasch andrewkasch Sep 24, 2016 3:11 PM in response to lllaass
    Level 1 (5 points)
    Apple TV
    Sep 24, 2016 3:11 PM in response to lllaass

    9/24/16 3:03:32.000 PM bootlog[0]: BOOT_TIME 1474754612 0

  • by lllaass,

    lllaass lllaass Sep 25, 2016 1:30 AM in response to andrewkasch
    Level 10 (190,258 points)
    Apple Watch
    Sep 25, 2016 1:30 AM in response to andrewkasch

    I need the entries BEFORE BOOT_TIME

  • by andrewkasch,

    andrewkasch andrewkasch Sep 26, 2016 8:54 PM in response to lllaass
    Level 1 (5 points)
    Apple TV
    Sep 26, 2016 8:54 PM in response to lllaass

    Does this help?

     

     

    9/26/16 8:52:56.821 AM Dock[447]: -[UABestAppSuggestionManager notifyBestAppChanged:type:options:bundleIdentifier:activityType:dynamicIdentifi er:when:confidence:deviceName:deviceIdentifier:deviceType:] (null) UASuggestedActionType=0 (null)/(null) opts=(null) when=2016-09-26 15:52:56 +0000 confidence=1 from=(null)/(null) (UABestAppSuggestionManager.m #319)

     

    9/26/16 8:57:09.000 AM syslogd[48]: ASL Sender Statistics

     

    9/26/16 9:02:09.862 AM Dock[447]: -[UABestAppSuggestionManager notifyBestAppChanged:type:options:bundleIdentifier:activityType:dynamicIdentifi er:when:confidence:deviceName:deviceIdentifier:deviceType:] (null) UASuggestedActionType=0 (null)/(null) opts=(null) when=2016-09-26 16:02:09 +0000 confidence=1 from=(null)/(null) (UABestAppSuggestionManager.m #319)

  • by lllaass,

    lllaass lllaass Sep 27, 2016 1:04 AM in response to andrewkasch
    Level 10 (190,258 points)
    Apple Watch
    Sep 27, 2016 1:04 AM in response to andrewkasch

    That does not provide useful information.

    Run this and post the results here so we know more about your configuration.

    http://etrecheck.com/

    EtreCheck

    https://discussions.apple.com/docs/DOC-6172

  • by andrewkasch,

    andrewkasch andrewkasch Oct 5, 2016 11:07 PM in response to lllaass
    Level 1 (5 points)
    Apple TV
    Oct 5, 2016 11:07 PM in response to lllaass

    Description:

    Computer does not shut down or restart.

     

    Hardware Information:

        Mac Pro (Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        Mac Pro - model: MacPro6,1

        1 3 GHz 8-Core Intel Xeon E5 CPU: 8-core

        32 GB RAM Upgradeable - [Instructions]

            DIMM1

                8 GB DDR3 ECC 1866 MHz ok

            DIMM2

                8 GB DDR3 ECC 1866 MHz ok

            DIMM3

                8 GB DDR3 ECC 1866 MHz ok

            DIMM4

                8 GB DDR3 ECC 1866 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en2: 802.11 a/b/g/n/ac

     

    Video Information:

        AMD FirePro D500 - VRAM: 3072 MB

        AMD FirePro D500 - VRAM: 3072 MB

            DELL U2713HM 1920 x 1080 @ 60 Hz

     

    System Software:

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 3 days

     

    Disk Information:

        APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 999.38 GB (599.57 GB free)

                Core Storage: disk0s2 999.70 GB Online

     

        unknown   ()

     

        MARVELL VIRTUAL   ()

     

    USB Information:

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Keyboard Hub

            Apple Inc. Apple Keyboard

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus_2

        Apple Inc. thunderbolt_bus_1

            LaCie 2big TBT2 USB3

            Apple Inc. Thunderbolt to FireWire Adapter

        Apple Inc. thunderbolt_bus_0

     

    Configuration files:

        /etc/hosts - Corrupt!

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /Applications/LaCie Desktop Manager.app

        [not loaded]    com.LaCie.ScsiType00 (1.2.13 - SDK 10.5 - 2015-09-06) [Support]

        [not loaded]    com.jmicron.driver.jmPeripheralDevice (2.0.4 - 2015-09-06) [Support]

        [not loaded]    com.lacie.driver.LaCie_RemoteComms (1.0.1 - SDK 10.5 - 2015-09-06) [Support]

        [not loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5 - 2015-09-06) [Support]

     

            /Applications/Toast 10 Titanium/Toast Titanium.app

        [not loaded]    com.roxio.BluRaySupport (1.1.6 - 2015-09-06) [Support]

        [not loaded]    com.roxio.TDIXController (2.0 - 2015-09-06) [Support]

     

            /Library/Extensions

        [loaded]    com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-09-14) [Support]

        [loaded]    com.sophos.nke.swi (9.5.50 - SDK 10.11 - 2016-09-14) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Avid.driver.AvidDX (5.6.0 - SDK 10.6 - 2016-09-14) [Support]

        [not loaded]    com.SafeNet.driver.Sentinel (7.5.2 - 2016-09-14) [Support]

        [not loaded]    com.Seagate.driver.PowSecDriver (4.4.10 - 2016-09-14) [Support]

        [not loaded]    com.avid.driver.Avid_SCSI (1.2.0 - SDK 10.4 - 2016-09-14) [Support]

        [not loaded]    com.avid.driver.Avid_SCSI_RBC (1.2.0 - SDK 10.4 - 2016-09-14) [Support]

        [loaded]    com.digidesign.iokit.DigiDal (9.0.3 - SDK 10.5 - 2016-09-14) [Support]

        [not loaded]    com.paceap.kext.PACESupport (5.8 - 2016-09-14) [Support]

        [not loaded]    com.paceap.kext.PACESupport2 (5.8 - 2016-09-14) [Support]

        [not loaded]    com.paceap.kext.pacesupport.master (5.8 - 2016-09-14) [Support]

        [not loaded]    com.sony.filesystem.prodisc_fs (2.3.0 - 2016-09-14) [Support]

        [not loaded]    com.sony.filesystems.pdudf (3.20.0d016 - SDK 10.6 - 2016-09-14) [Support]

        [not loaded]    com.sony.filesystems.pdudfr (3.20.0d016 - SDK 10.6 - 2016-09-14) [Support]

        [not loaded]    com.sony.protocol.prodisc (2.3.0 - 2016-09-14) [Support]

        [loaded]    com.sony.scsi.PDW-U1 (3.20.0d016 - SDK 10.6 - 2016-09-14) [Support]

        [not loaded]    jp.panasonic.iokit.P2PCCard (1.01 - 2016-09-14) [Support]

     

            /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

        [not loaded]    com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4 - 2011-07-07) [Support]

        [not loaded]    com.paceap.kext.pacesupport.panther (5.8 - SDK 10.-1 - 2011-07-07) [Support]

        [loaded]    com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6 - 2011-07-07) [Support]

        [not loaded]    com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4 - 2011-07-07) [Support]

     

    Startup Items:

        DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

        PACESupport: Path: /Library/StartupItems/PACESupport

        Startup items no longer function in OS X Yosemite or later

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    152 Apple tasks

        [running]    79 Apple tasks

     

    System Launch Daemons:

        [failed]    com.apple.csrutil.report.plist (2015-08-22)

        [not loaded]    46 Apple tasks

        [loaded]    146 Apple tasks

        [running]    97 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-06-19) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-09-08) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-04-25) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [loaded]    com.intego.backupassistant.agent.plist (2012-10-24) [Support]

        [running]    com.sophos.uiserver.plist (2016-08-24) [Support]

     

    Launch Daemons:

        [loaded]    PACESupport.plist (2011-07-07) [Support]

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-09-08) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-09-08) [Support]

        [running]    com.adobe.agsservice.plist (2016-10-05) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-29) [Support]

        [loaded]    com.apple.aelwriter.plist (2011-08-25)

        [running]    com.apple.qmaster.qmasterd.plist (2010-08-25)

        [not loaded]    com.avid.AMCUninstaller.plist (2012-12-31) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-04) [Support]

        [running]    com.intego.BackupAssistant.daemon.plist (2012-10-24) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

        [running]    com.paceap.eden.licensed.plist (2011-07-09) [Support]

        [running]    com.sophos.common.servicemanager.plist (2016-08-24) [Support]

     

    User Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-04-25) [Support]

        [failed]    com.adobe.ARM.[...].plist (2016-08-11) [Support]

     

    User Login Items:

        RED Watchdog    Application  (/Applications/REDCINE-X Professional/Utilities/RED Watchdog.app)

        XDMSetupHelper    Application  (/Library/Application Support/XDCAM Drive/Helpers/XDMSetupHelper.app)

     

    Internet Plug-ins:

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-24) [Support]

        Unity Web Player: UnityPlayer version 3.3.0f4 (2015-09-06) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-29)

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2015-09-06) [Support]

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-06-19) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-09-08) [Support]

        Silverlight: 5.1.30317.0 - SDK 10.6 (2015-09-06) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-29)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        SharePointBrowserPlugin: 14.3.4 - SDK 10.6 (2015-09-06) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-09-08) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2015-09-06)

     

    User internet Plug-ins:

        SigniantTransfer v5.4.4.71844: SigniantTransfer 5.4.4.71844 - SDK 10.9 (2016-05-31) [Support]

     

    Audio Plug-ins:

        DVCPROHDAudio: 1.3.2 (2015-09-06)

        Digidesign CoreAudio: 9.0.3 - SDK 10.5 (2015-09-06) [Support]

     

    3rd Party Preference Panes:

        Flash Player (2016-08-29) [Support]

        Flip4Mac WMV (2015-09-06) [Support]

        FUSE for OS X (OSXFUSE) (2015-09-06) [Support]

        Growl (2015-09-06) [Support]

        XDCAM Drive Monitor (2015-09-06) [Support]

     

    Time Machine:

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.38 GB Disk used: 399.81 GB

        Destinations:

            Mac Back-Up [Local]

            Total size: 999.83 GB

            Total number of backups: 4

            Oldest backup: 12/30/15, 5:00 PM

            Last backup: 12/30/15, 7:39 PM

            Size of backup disk: Too small

                Backup size 999.83 GB < (Disk used 399.81 GB X 3)

     

    Top Processes by CPU:

            19%    firefox

             4%    fontd

             3%    kernel_task

             2%    WindowServer

             2%    SophosWebIntelligence

     

    Top Processes by Memory:

        1.69 GB    kernel_task

        557 MB    firefox

        524 MB    softwareupdated

        295 MB    mdworker(18)

        262 MB    SophosScanD

     

    Virtual Memory Information:

        22.00 GB    Free RAM

        9.65 GB    Used RAM (5.08 GB Cached)

        0 B    Swap Used

  • by andrewkasch,

    andrewkasch andrewkasch Oct 11, 2016 8:07 AM in response to andrewkasch
    Level 1 (5 points)
    Apple TV
    Oct 11, 2016 8:07 AM in response to andrewkasch

    Anyone? Anyone?

  • by lllaass,

    lllaass lllaass Oct 11, 2016 8:33 AM in response to andrewkasch
    Level 10 (190,258 points)
    Apple Watch
    Oct 11, 2016 8:33 AM in response to andrewkasch

    - First uninstall Sophos:

    http://www.macexpertguide.com/how-to-uninstall-sophos-mac-antivirus/

    - Remove this from the login items. I do not know what it is and you can easy add it back to the login items

    User Login Items:

        RED Watchdog    Application  (/Applications/REDCINE-X Professional/Utilities/RED Watchdog.app)

    - uninstall:

        [loaded]    com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6 - 2011-07-07) [Support]

        [loaded]    com.digidesign.iokit.DigiDal (9.0.3 - SDK 10.5 - 2016-09-14) [Support]

    DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

        PACESupport: Path: /Library/StartupItems/PACESupport

        Startup items no longer function in OS X Yosemite or later

    You can also remove the following but they are not being loaded

       [not loaded]    com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4 - 2011-07-07) [Support]

        [not loaded]    com.paceap.kext.pacesupport.panther (5.8 - SDK 10.-1 - 2011-07-07) [Support]

        [not loaded]    com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4 - 2011-07-07) [Support]

     

    Last, uninstall

        [running]    com.intego.BackupAssistant.daemon.plist (2012-10-24) [Support]