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Q: macOS Sierra / Numbers 4.0: Problem with saving on a Synology via AFP

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I updated my Mac to 10.12 Sierra and updated Pages, Numbers and Keynote afterwards to the latest versions.

So far so good, everything running normal.

But unfortunately saving a Numbers file via AFP on a local Synology NAS (DS1815+, latest DSM) caused the application to crash and kicked all connections to shared folders.

Saving on the local HDD is no problem at all.

Then I tried to figure out whether thats a single problem with AFP and killed the AFP file service on the NAS to only start the SMB2 service.

No problem to save on the NAS via SMB.

I tried to save a numbers document on the NAS via AFP from another Mac. This time with an older version of numbers (3.6.2) but on a freshly updated macOS Sierra and it causes the same crash of numbers and all connections to the NAS.

Therefore: It seems to be a problem with macOS Sierra and the AFP server of the current Synology DSM (6.0.2-8451 Update 1).


Is anyone experiencing the same issues? Does anyone have a suggestion for a workaround?

Thanks a lot.

iMac, macOS Sierra (10.12)

Posted on Sep 23, 2016 1:14 AM

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Q: macOS Sierra / Numbers 4.0: Problem with saving on a Synology via AFP

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  • Helpful answers

  • by MMHein,

    MMHein MMHein Sep 26, 2016 12:13 AM in response to mindphunk
    Level 1 (8 points)
    Sep 26, 2016 12:13 AM in response to mindphunk

    Hi,

     

    I'Ve experienced a similar issue, albeit related to creating and/or manipulating PDF files.

     

    As long as those are located on a local/internal volume, a NFS one, or SMB, all seams to be fine, only when it comes to AFP-mounted volumes, both the application working with the PDF *AND* Finder are getting stuck. Sometimes forcefully quitting the application and re-launching Finder seems doing the trick, otherwise only a reboot resolves this issue (again, the application has to get forcefully quit, and Finder has to get re-launched, otherwise macOS won't restart).

     

    If you'd be inclined to believe in conspiracy, maybe this is Apple's way of "persuading" users to abandon the AFP-ship, and migrate to SMB?

     

    --MMHein

  • by Nubero,

    Nubero Nubero Sep 27, 2016 8:34 AM in response to mindphunk
    Level 1 (19 points)
    iWork
    Sep 27, 2016 8:34 AM in response to mindphunk

    Got the exact same thing happening with a DS916+ over AFP. Don’t want to switch to SMB for several reasons. Well at least it seems Sierra DOES have new features after all…

  • by itunesuserpeter,

    itunesuserpeter itunesuserpeter Oct 1, 2016 10:24 AM in response to mindphunk
    Level 1 (4 points)
    Oct 1, 2016 10:24 AM in response to mindphunk

    Hi, I have the same problem with a DS216j and saving large files from Garageband after upgrading my Macbook to Sierra. I have an older Macbook Air and everything works fine there.

  • by Sartog,

    Sartog Sartog Oct 2, 2016 12:00 AM in response to mindphunk
    Level 1 (4 points)
    Oct 2, 2016 12:00 AM in response to mindphunk

    Hi,

     

    I have the same problem after update my mac on Sierra !

     

    Mac with Sierra 10.12

    Synology DS214+ with DSM 6.0.2-8451 Update 1

  • by Steph',

    Steph' Steph' Oct 3, 2016 11:15 AM in response to mindphunk
    Level 1 (23 points)
    Oct 3, 2016 11:15 AM in response to mindphunk

    Same issue here. Mac OS X Sierra and Synology...

  • by bmoesdijk,

    bmoesdijk bmoesdijk Oct 5, 2016 2:29 PM in response to mindphunk
    Level 1 (8 points)
    Oct 5, 2016 2:29 PM in response to mindphunk

    I had the same issue with my Synology 209+II NAS. The AFP connection from my MacBook-Pro with Sierra seemed to consume almost all resources on the NAS causing it to timeout on saving attempts. I rolled back to El Capitan.

  • by mooxle,

    mooxle mooxle Oct 5, 2016 9:50 PM in response to mindphunk
    Level 1 (4 points)
    Oct 5, 2016 9:50 PM in response to mindphunk

    All,

     

     

    i raised a ticket regarding that issue with Synology yesterday. They responded quite quickly and confimed they are aware of this bug. The support analyst mentioned there will be an DSM patch available this week

     

     

    This is indeed a known issue [Program (Finder & various apps) hang] which will be fixed in next DSM update this week so please kindly wait for the fix

     

     

    MS

  • by Nubero,

    Nubero Nubero Oct 5, 2016 10:33 PM in response to mooxle
    Level 1 (19 points)
    iWork
    Oct 5, 2016 10:33 PM in response to mooxle

    Great. Where exactly did you do that on their site to have them actually react? There’s another Mac related bug that I’d like them to acknowledge and get feedback to… (creating a .zip with File Station kills filenames that include umlauts öäü or accents éàè and such…)

  • by mooxle,

    mooxle mooxle Oct 5, 2016 11:02 PM in response to Nubero
    Level 1 (4 points)
    Oct 5, 2016 11:02 PM in response to Nubero
  • by Nubero,

    Nubero Nubero Oct 5, 2016 11:18 PM in response to mooxle
    Level 1 (19 points)
    iWork
    Oct 5, 2016 11:18 PM in response to mooxle

    Thanks. Same page I’ve been to then… Well… Let’s wait and see.

  • by GDS_CH,

    GDS_CH GDS_CH Oct 5, 2016 11:58 PM in response to mindphunk
    Level 1 (12 points)
    Mac OS X
    Oct 5, 2016 11:58 PM in response to mindphunk

    Folks! So glad I found this conversation! After driving me mad for 2 days I feel totally relaxed now, seeing that I'm not alone. I've posted my observations here (Writing to NAS disconnects NAS in macOS Sierra).  I wouldn't associate the issue with Synology at first, since 4 other MacBooks of mine were updated at the same time from El Capitan to Sierra and communicate fine with the DiskStation. Happy to see that you folks were in contact with Synology. Let's see what the Update will bring!

  • by mooxle,

    mooxle mooxle Oct 6, 2016 2:32 AM in response to Nubero
    Level 1 (4 points)
    Oct 6, 2016 2:32 AM in response to Nubero

    seems like Synology has released a new DSM version today , but unfortunately no reference to AFP improvements

     

    https://www.synology.com/de-de/releaseNote/DS216se

    Version: 6.0.2-8451-2

    (2016/10/06)

    Important Note

    1. The update is expected to be available for all regions within the next few days, although the time of release in each region may vary slightly.

    Fixed Issues

    1. Fixed an issue where SHA may fail to set SNMP UPS.
    2. Fixed an issue where Synology E10G15-F1 NIC may disconnect under certain circumstances.
    3. Fixed an issue where Full File Clone via VMware VAAI could cause NFS protocol to act abnormally under certain circumstances.
    4. Fixed an issue where the page at Control Pannel > Domain/LDAP does not respond.
    5. Fixed an issue where Snapshot Replication could not open normally in certain timezones.
    6. Fixed multiple security vulnerabilities regarding curl module (CVE-2016-5419, CVE-2016-5420, CVE-2016-5421).
    7. Upgraded OpenSSL to 1.0.2j to address multiple vulnerabilities (CVE-2016-6304, CVE-2016-2183, CVE-2016-6303, CVE-2016-6302, CVE-2016-2182, CVE-2016-2180, CVE-2016-2177, CVE-2016-2178, CVE-2016-2179, CVE-2016-2181, CVE-2016-6306 and CVE-2016-7052).
    8. Fixed an issue where system resources are not released properly after QuickConnect is enabled.
    9. Fixed an issue where file indexing is not triggered when files are uploaded through Samba protocol.
  • by mooxle,

    mooxle mooxle Oct 9, 2016 12:31 AM in response to mooxle
    Level 1 (4 points)
    Oct 9, 2016 12:31 AM in response to mooxle

    DSM Version: 6.0.2-8451-2 fixes the issue


    just upgraded and working with MS Office Documents directly on the NAS dont let the apps crash anymore



  • by Nubero,

    Nubero Nubero Oct 9, 2016 3:45 AM in response to mooxle
    Level 1 (19 points)
    iWork
    Oct 9, 2016 3:45 AM in response to mooxle

    It still doesn’t work with Numbers or other iWork files although it won’t completely hang anymore it seems.

     

    Granted, the autosave that Apple introduced is the shittiest idea and implementation of an idea that I ever saw in software but at least it “works” on a local disk.