Fabpsantos

Q: Email not working after upgrading to IOS 10

I had 2 mail boxes on my phone. After upgrading to IOS 10 I couldn't use my email anymore and started to get error messages "connection to server failed". I deleted them both and added them again. It seems that the configuration is ok, but when I try to get into the mail box still get the error messages.  Same issue. Is there any workaround I can use. I need to my work. Is there any known issue on IOS 10? Regards Fab.

iPhone 6s, iOS 10

Posted on Sep 23, 2016 7:37 AM

Close

Q: Email not working after upgrading to IOS 10

  • All replies
  • Helpful answers

Previous Page 2
  • by bbn20,

    bbn20 bbn20 Oct 5, 2016 8:49 AM in response to majabean
    Level 1 (4 points)
    Oct 5, 2016 8:49 AM in response to majabean

    Iphone 5S updated to IOS 10.0.1 and then IOS 10.0.2 but still i am not getting email when i am on mobile data.

     

    I have 5 different email service provider including my office outlook exchange setup on my Iphone 5S. Everything was working great but ever since i have updated to IOS 10.0.1 i am not getting email when i am on data. I am getting email when i am on WIFI network at any place. I have updated to IOS 10.0.2. but still same issue.

     

    I have removed Mail app and i enter all my email account but problem didn't solve.

     

    Please can someone provide guidance.

  • by ShagCA,

    ShagCA ShagCA Oct 5, 2016 9:25 AM in response to bbn20
    Level 4 (2,495 points)
    iPad
    Oct 5, 2016 9:25 AM in response to bbn20

    bbn20 wrote:

     

    Iphone 5S updated to IOS 10.0.1 and then IOS 10.0.2 but still i am not getting email when i am on mobile data.

     

    I am getting email when i am on WIFI network at any place.

     

     

    Make sure Mail app is allowed to use mobile or cellular data.

  • by BYU fan,

    BYU fan BYU fan Oct 5, 2016 7:45 PM in response to majabean
    Level 1 (4 points)
    Oct 5, 2016 7:45 PM in response to majabean

    Same here but it is only on my iPhone 7 +. Everyone else in the office is on 6 or 6+ and upgraded and are not having any problend. I have spent hours on the phone with apple and att support with not success.

  • by BYU fan,

    BYU fan BYU fan Oct 5, 2016 7:47 PM in response to ShagCA
    Level 1 (4 points)
    Oct 5, 2016 7:47 PM in response to ShagCA

    This is the EXACT problem I have. You are the first person I have seen with the exact same issue

  • by KJB1967,

    KJB1967 KJB1967 Oct 6, 2016 9:59 AM in response to Fabpsantos
    Level 1 (4 points)
    iPhone
    Oct 6, 2016 9:59 AM in response to Fabpsantos

    I have exactly the same problem . After IOS 10 update my main email from my server stopped working on my iPhone . I have this copied to bemy Hamilton account which worked . I then did 2nd update hoping it would cure it , now none of my email accounts work . Outlook, gmail , Msn .

     

    Whats going on Apple you obviously have a problem here and no one is admitting it !

     

    Ironically happened at a time when I was updating out IT system at work and was going to switch them all the macs , but decided to play safe and stick to Microsoft .

     

    Not good Apple at all . Bad enough having an issue but to be serving it for 3 weeks now ! Really ?

  • by KJB1967,

    KJB1967 KJB1967 Oct 6, 2016 10:20 AM in response to KJB1967
    Level 1 (4 points)
    iPhone
    Oct 6, 2016 10:20 AM in response to KJB1967

    Copied to my gmail account that should have said !

  • by neeley_5,

    neeley_5 neeley_5 Oct 6, 2016 9:52 PM in response to Fabpsantos
    Level 1 (4 points)
    Oct 6, 2016 9:52 PM in response to Fabpsantos

    Same issue here. Updated software to iOS 10 (have current version 10.0.2) but my email will not download or update for both my exchange and hotmail. I have attempted to remove and reinstall but the mail app just freezes so I cannot delete the email accounts. I use my iPhone 6 for work as well so this severely limits my productivity.

  • by KJB1967,

    KJB1967 KJB1967 Oct 7, 2016 2:27 AM in response to neeley_5
    Level 1 (4 points)
    iPhone
    Oct 7, 2016 2:27 AM in response to neeley_5

    Not good is it neeley_5 , not like Apple at all, and really annoying

  • by jlbv21,

    jlbv21 jlbv21 Oct 8, 2016 3:35 PM in response to majabean
    Level 1 (4 points)
    Oct 8, 2016 3:35 PM in response to majabean

    IF anyone find a fix please let me know, I called apple they said they are working on it

    and also to instal iOS10.02 but I still get the same issue

  • by LUA71,

    LUA71 LUA71 Oct 10, 2016 8:31 AM in response to majabean
    Level 1 (4 points)
    Oct 10, 2016 8:31 AM in response to majabean

    Roughly the same issue.  Our users who upgrade to iOS 10 can get email.  The issues when they open an email the application pauses for 1-5 minutes with a screen with a spinning "loading" message.   We have consistently seen this behavior on all iOS 10 phones/ipads.  Frankly we have had to come up with a mechanism to downgrade to iOS 9.3.5 using iTunes.

  • by xmtf,

    xmtf xmtf Oct 13, 2016 4:58 AM in response to LUA71
    Level 1 (4 points)
    Oct 13, 2016 4:58 AM in response to LUA71

    Same issues. but in addition when i downgrade to 9.3.5, I've lost a lot of informations despite the backup. Because I had to consider my Iphone as a new iphone. It is a nightmare and no solution from Apple!

  • by cdimock,

    cdimock cdimock Oct 18, 2016 4:45 PM in response to Fabpsantos
    Level 1 (4 points)
    Oct 18, 2016 4:45 PM in response to Fabpsantos

    I have an interesting variation.  After upgrading my 6s to iOS 10.0.2 I now regularly get the message that my Exchange password is incorrect.  I reenter the correct password, but it responds that it is still incorrect.  Despite this error, my Exchange mail seems to come through just fine, so the error message is mostly an annoyance.

Previous Page 2