RockBottom_Eug

Q: XFINITY Speed Test website, no results.

I am going to the XFINITY Speed Test website and trying to get my test results, but the Begin Speed Test is not showing?  I have used this site many times in the past.

iMac (21.5-inch, Late 2012), OS X El Capitan (10.11.6)

Posted on Sep 27, 2016 3:14 PM

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Q: XFINITY Speed Test website, no results.

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  • Helpful answers

  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit Sep 27, 2016 4:54 PM in response to RockBottom_Eug
    Level 10 (123,559 points)
    Apple Music
    Sep 27, 2016 4:54 PM in response to RockBottom_Eug

    Might be a cookie issue.

     

    If you are using Safari...

     

    Go to your Safari menu bar and click Safari > Preferences then select the Privacy tab then click:  Manage Website Data then click Remove All.

     

    Then quit and relaunch Safari then try again >  http://speedtest.xfinity.com/

     

    I just tried the test and it's working ok for me on Safari 10.0.

     

     

    If deleting cookies didn't help, make sure Flash is up to date.

     

    Open System Preferences > Flash Player then select the Updates tab then click:  Check Now

  • by RockBottom_Eug,

    RockBottom_Eug RockBottom_Eug Sep 27, 2016 5:00 PM in response to Carolyn Samit
    Level 1 (8 points)
    Servers Enterprise
    Sep 27, 2016 5:00 PM in response to Carolyn Samit

    Thanks for the ideas, but still no luck.

  • by mr_ggg,

    mr_ggg mr_ggg Oct 3, 2016 5:42 PM in response to RockBottom_Eug
    Level 1 (9 points)
    Oct 3, 2016 5:42 PM in response to RockBottom_Eug

    I have the same problem, never had any problem before I got Safari 10.0 . The web pages loads, but there is a area of the page that is just white, and that is the place that has the button "begin test". I also tried the above suggestions to no avail.

  • by Brian Brown1,Helpful

    Brian Brown1 Brian Brown1 Oct 5, 2016 5:27 PM in response to RockBottom_Eug
    Level 1 (9 points)
    Oct 5, 2016 5:27 PM in response to RockBottom_Eug

    The issue is how Adobe Flash is now managed by Safari 10. It is now off by default. I found following the instructions in this link solved my problem with the Flash based speedtest from xfinity. Make sure you have a Safari browser window opened to speedtest.xfinity.com then follow the instructions "How to manage Adobe Flash in Safari"

  • by RockBottom_Eug,Solvedanswer

    RockBottom_Eug RockBottom_Eug Oct 5, 2016 5:36 PM in response to Brian Brown1
    Level 1 (8 points)
    Servers Enterprise
    Oct 5, 2016 5:36 PM in response to Brian Brown1

    I finally called Apple Care and after about 45 minutes, the Apple Care representative was able to fix my problem.  Hooray! Hooray! Not sure how it happened, but it is now working.

     

    Thank you everyone that has responded.

  • by RockBottom_Eug,

    RockBottom_Eug RockBottom_Eug Oct 5, 2016 5:39 PM in response to mr_ggg
    Level 1 (8 points)
    Servers Enterprise
    Oct 5, 2016 5:39 PM in response to mr_ggg

    I finally called Apple Care and after about 45 minutes, the Apple Care representative was able to fix my problem.  Hooray! Hooray! Not sure how it happened, but it is now working.

     

    Thank you everyone that has responded.

  • by B777Driver,

    B777Driver B777Driver Oct 6, 2016 12:33 PM in response to Brian Brown1
    Level 1 (4 points)
    Oct 6, 2016 12:33 PM in response to Brian Brown1

    This was very useful!  Thank you. After the Safari 10 update and macOS Sierra I started having this issue.  Deleted and re-installed Flash 23 with no luck.  Your solution worked flawlessly!