Q: iphone voicemail issues iOS 10
I have an iPhone 6s with the new iOS 10. When I click on a voicemail it often closes as soon as it opens. I get a glimpse of the transcription but don't have time to even click Play before it closes. This will happen several times before I can actually view it and/or listen to it. I quit the phone app and reopen it but it still happens. Then other times a voicemail opens as it should. I've turned the phone off and on many times, and I've reset the network settings, but still have this issue. Any solutions?
iPhone 6s, iOS 10
Posted on Sep 21, 2016 5:41 PM
I have the solution: call Verizon (or your carrier) and explain the issue. After 10 minutes with the first representative he bumped it to a Level 2 person who was then able to fix it. With the upgrade to iOS 10 the network wasn't recognizing my phone properly. She made some adjustment to my account, had me turn the phone off then on, and now it works as it should.
Posted on Oct 6, 2016 2:50 PM