cooprik

Q: I can't enter Apple comunities with Safari

Hello,

 

I am on Sierra and trying to enter the Apple communities. I enter now to with Chrome, which I dislike.

When trying to enter with Safari and got this Apple note telling me that the site is under maintenance, or so.

Why Apple doesn't like Safari on my Mac?

Screen Shot 2016-10-05 at 19.09.31.png

iMac, macOS Sierra (10.12), iMac mid 2015 with Sierra

Posted on Oct 5, 2016 9:12 PM

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Q: I can't enter Apple comunities with Safari

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  • Helpful answers

  • by dominic23,Helpful

    dominic23 dominic23 Oct 6, 2016 11:11 AM in response to cooprik
    Level 8 (42,064 points)
    Mac OS X
    Oct 6, 2016 11:11 AM in response to cooprik

    If you have not done this already, go step by step and test.

     

     

    1. Empty Caches

     

         Safari > Preference > Advanced

         Checkmark the box beside "Show Develop menu in menu bar".

         Develop menu will appear in the Safari menu bar.

         Click Develop and select "Empty Caches" from the dropdown.

         Note: This will remove all favicons.

     

     

    2. Remove Cookies and test.

     

         Safari > Preferences > Privacy > Cookies and other website data:

         Click the “Manage Website Data” button.

         Remove all cookies.

     

    3. Disable Extensions and test.

     

         Safari > Preferences > Extensions

         Select and disable all extensions and test.

         Enable Extensions one by one and test.

         To uninstall any extension, select it and click the “Uninstall” button.

  • by Eric Root,Helpful

    Eric Root Eric Root Oct 6, 2016 11:12 AM in response to cooprik
    Level 9 (73,720 points)
    iTunes
    Oct 6, 2016 11:12 AM in response to cooprik

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

     

     

     

    Safe Mode - About El Capitan

     

    Safe Mode Startup – El Capitan.

     

    If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by cooprik,

    cooprik cooprik Oct 6, 2016 9:02 PM in response to cooprik
    Level 1 (8 points)
    Desktops
    Oct 6, 2016 9:02 PM in response to cooprik

    I would lkike to thanks to the two answers. The prblem was not solved. Here are the results of the test proposed bt Eric:

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-06 21:30:37

    Download EtreCheck from https://etrecheck.com

    Runtime 1:46

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Safari doesn’t able to enter Apple’s communities

     

    Hardware Information:

        iMac (21.5-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,1

        1 2.7 GHz Intel Core i5 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information:

        Intel Iris Pro

            iMac 1920 x 1080

     

    System Software:

        macOS Sierra  10.12 (16A323) - Time since boot: less than an hour

     

    Disk Information:

        APPLE HDD HTS541010A9E662 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 784 MB

            Macintosh HD (disk2) /  [Startup]: 1.11 TB (451.56 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.21 GB Online

     

        APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) /  [Startup]: 1.11 TB (451.56 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.21 GB Online

     

    USB Information:

        ASMedia USB Mass Storage Device

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        American Power Conversion Back-UPS RS 550G FW:857.L4 .I USB FW:L4  

        Elgato EyeTV Hybrid

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /Applications/Boxcryptor.app

        [not loaded]    com.boxcryptor.BCFS.filesystems.bcfs (3.1.0 - SDK 10.9 - 2016-02-12) [Support]

     

            /Applications/LittleSnitch/Little Snitch 1.2.3/Little Snitch Installer.app

        [not loaded]    at.obdev.KUC (1.2.7 - 2006-06-06) [Support]

     

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (11.2.1 32626 - SDK 10.9 - 2016-07-27) [Support]

        [not loaded]    com.parallels.kext.netbridge (11.2.1 32626 - SDK 10.9 - 2016-07-27) [Support]

        [not loaded]    com.parallels.kext.usbconnect (11.2.1 32626 - SDK 10.9 - 2016-07-27) [Support]

        [not loaded]    com.parallels.kext.vnic (11.2.1 32626 - SDK 10.9 - 2016-07-27) [Support]

     

            /Library/Application Support/Hotspot Shield

        [not loaded]    com.anchorfree.tun (1.1.1 - SDK 10.8 - 2015-09-06) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1 - 2016-09-22) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-09-22) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-09-22) [Support]

        [not loaded]    com.elgato.driver.DontMatchEmpia (1.1 - 2016-09-22) [Support]

        [not loaded]    com.elgato.driver.DontMatchVoyager (1.1 - 2016-09-22) [Support]

        [not loaded]    com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1 - 2016-09-22) [Support]

     

            ~/Documents/תיקי מכתבים/תיק מכתבים 23:7:03/Letters9.4.06/EyeTV3/EyeTV/EyeTV.app

        [not loaded]    com.elgato.driver.Pluto2 (1.1 - 2010-07-22) [Support]

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    173 Apple tasks

        [running]    91 Apple tasks

     

    System Launch Daemons:

        [not loaded]    39 Apple tasks

        [loaded]    160 Apple tasks

        [running]    104 Apple tasks

     

    Launch Agents:

        [loaded]    com.epson.esua.launcher.plist (2016-07-27) [Support]

        [running]    com.epson.eventmanager.agent.plist (2014-09-21) [Support]

        [loaded]    com.epson.scannermonitor.plist (2015-12-16) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-05-17) [Support]

        [running]    com.smartlaunch.usbdetection.plist (2016-06-25) [Support]

        [failed]    com.tvmobili.artwork.plist (2013-04-30) [Support]

        [not loaded]    net.culater.SIMBL.Agent.plist (2015-01-18) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-08-30) [Support]

        [loaded]    com.anchorfree.ajaxserver.plist (2013-11-08) [Support]

        [loaded]    com.barebones.authd.plist (2013-03-02) [Support]

        [loaded]    com.bombich.ccc.plist (2013-12-16) [Support]

        [loaded]    com.bombich.ccchelper.plist (2014-11-09) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-02) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-07-12) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-09-11) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-05-17) [Support]

        [failed]    com.radiosilenceapp.nke.PrivateEye.plist (2011-10-06)

        [failed]    com.tvmobili.tvmobilisvcd.plist (2013-04-30) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist (2012-01-03) [Support]

        [failed]    com.victorpimentel.TVShowsHelper.plist (2011-04-26) [Support]

        [loaded]    de.metaquark.appfresh.plist (2011-08-26) [Support]

        [running]    ws.agile.1PasswordAgent.plist (2013-10-05) [Support]

     

    User Login Items:

        Calendar    Application  (/Applications/Calendar.app)

        Meteorologist    Application  (/Applications/Meteorologist.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Meteorologist Classic    Application  (/Applications/Meteorologist Classic.app)

        EEventManager    Application  (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

     

    Internet Plug-ins:

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Google Earth Web Plug-in: 7.1 (2016-08-20) [Support]

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2013-06-08) [Support]

        AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-08-27) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        Silverlight: 5.1.40728.0 - SDK 10.6 (2015-10-21) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-14)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-09-02) [Support]

        AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-08-27) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.7 (2011-12-29)

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-09) Check version

     

    User internet Plug-ins:

        Google Earth Web Plug-in: 7.0 (2013-02-27) [Support]

     

    Safari Extensions:

        Open in Internet Explorer - Parallels - http://www.parallels.com (2016-07-27)

        OpenAtEnd - Lasse Rasinen - http://www.iki.fi/lrasinen/OpenAtEnd/ (2011-07-28)

        FlashToHTML5 - Joris Vervuurt - http://www.joris-vervuurt.com/ (2012-07-02)

        ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2016-08-15)

        Video Converter - Wondershare - http://www.wondershare.com (2016-06-12)

        DivX Plus Web Player HTML5 <video> - DivX, Inc. - http://www.divx.com/en/software/divx-plus/web-player/ (2011-05-28)

        1Password - AgileBits - https://agilebits.com/onepassword (2016-09-27)

        AdBlock - BetaFish, Inc. - https://getadblock.com (2016-08-15)

        DivX HiQ - DivX, Inc. - http://www.divx.com/en/software/divx-plus/web-player/ (2011-05-28)

     

    3rd Party Preference Panes:

        Flash Player (2016-08-30) [Support]

        Flip4Mac WMV (2013-06-08) [Support]

        Java (2016-08-09) [Support]

        TimeMachineScheduler (2012-07-29) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 1.11 TB Disk used: 660.13 GB

        Destinations:

            Time Machine [Local]

            Total size: 999.86 GB

            Total number of backups: 61

            Oldest backup: 25/4/16, 15:35

            Last backup: 6/10/16, 21:09

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 660.13 GB X 3)

     

    Top Processes by CPU:

             3%    WindowServer

             3%    fontd

             1%    kernel_task

             0%    com.apple.AmbientDisplayAgent

             0%    Dropbox

     

    Top Processes by Memory:

        2.21 GB    com.apple.WebKit.WebContent(25)

        1.10 GB    kernel_task

        639 MB    mds_stores

        426 MB    Safari

        295 MB    MTLCompilerService(16)

     

    Virtual Memory Information:

        8.50 GB    Free RAM

        7.50 GB    Used RAM (2.47 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Oct 6, 2016, 09:27:37 PM    /Library/Logs/DiagnosticReports/mds_stores_2016-10-06-212737_[redacted].cpu_res ource.diag [Details]

            /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mds_stores

        Oct 6, 2016, 09:23:57 PM    ~/Library/Logs/DiagnosticReports/SIMBL Agent_2016-10-06-212357_[redacted].crash

            /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent

        Oct 6, 2016, 09:23:15 PM    Self test - passed

        Oct 6, 2016, 09:15:27 PM    ~/Library/Logs/DiagnosticReports/SIMBL Agent_2016-10-06-211527_[redacted].crash

        Oct 6, 2016, 09:13:58 PM    ~/Library/Logs/DiagnosticReports/SIMBL Agent_2016-10-06-211358_[redacted].crash

        Oct 5, 2016, 01:16:52 PM    ~/Library/Logs/DiagnosticReports/com.apple.security.pboxd_2016-10-05-131652_[re dacted].crash

            /System/Library/PrivateFrameworks/RemoteViewServices.framework/XPCServices/com. apple.security.pboxd.xpc/Contents/MacOS/com.apple.security.pboxd

     

     

     

     

  • by dominic23,

    dominic23 dominic23 Oct 7, 2016 3:38 AM in response to cooprik
    Level 8 (42,064 points)
    Mac OS X
    Oct 7, 2016 3:38 AM in response to cooprik

    SIMBL is installed on your Mac. Please remove it.

    1. Use  Malwarebytes Anti-Malware for Mac to remove adware.

     

         https://www.malwarebytes.org/antimalware/mac/

     

       Download, install , open,  and run it by clicking “Scan for Adware” button   to remove adware.

       Once done, quit Malwarebytes Anti-Malware.

     

     

    2. Disable Extensions and test.

     

       Safari > Preferences > Extensions

       Select and disable all extensions and test.

       Enable Extensions one by one and test.

       To uninstall any extension, select it and click the “Uninstall” button.

     

    3. Safari > Preferences > Search > Search engine:

         Select your preferred search engine

     

     

    4.  Visit the site you want it to be the Home page

         Safari > Preferences > General >  Homepage

         Click the button “Set to Current Page” button.

     

    If this doesn't help:

     

    How to remove SIMBL?

    For instructions:

    http://www.thesafemac.com/arg-conduit/

  • by cooprik,

    cooprik cooprik Oct 7, 2016 7:19 AM in response to dominic23
    Level 1 (8 points)
    Desktops
    Oct 7, 2016 7:19 AM in response to dominic23

    Scanning for SIMBL found nothing.

    The issue was not solved yet

  • by cooprik,

    cooprik cooprik Oct 7, 2016 7:20 AM in response to Eric Root
    Level 1 (8 points)
    Desktops
    Oct 7, 2016 7:20 AM in response to Eric Root

    I have uninstall all extensions and re install only three of them grdually, but the issue persists

  • by Eric Root,Solvedanswer

    Eric Root Eric Root Oct 7, 2016 7:34 AM in response to cooprik
    Level 9 (73,720 points)
    iTunes
    Oct 7, 2016 7:34 AM in response to cooprik

    SIMBL Uninstall     See solution posted by Linc Davis .

     

    What happened when you tried another admin account?