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Helpful answers
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Sep 27, 2016 8:38 AM in response to hrace009by ChrisJ4203,Are you connected to iTunes when this happens? I saw this with one of my updates, and not only did I have to press the home button, there was a dialog box on the computer that indicated to press a button to try again. After pressing the Home button, and the button on the computer, it prompted for the iPhone passcode.
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Sep 27, 2016 8:47 AM in response to ChrisJ4203by hrace009,yes, i am connected to iTunes and do update from iTunes. when update progress done. it show white screen and at bottom "Press Home to Upgrade" when i press Home button, nothing happen. it keep like that.
at my iTunes, there is a dialog box, with try again. when i press try again it keep like that and not show any progress from update.
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Sep 27, 2016 9:06 AM in response to hrace009by ChrisJ4203,Okay, so you pressed the home button and then clicked on the Try Again on the computer and nothing happened? If you disconnect the phone from the computer, what happens?
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Sep 27, 2016 9:11 AM in response to ChrisJ4203by hrace009,I have press Home button from soft press to hard press with entire my power. and press Try Again from iTunes, it keep like that, stuck at White Screen with text "Press Home Button To Upgrade"
if i disconnect USB from my PC, nothing happen. just keep like that.
I have try to turn off my iPhone and start again, it keep like that.
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Sep 27, 2016 9:36 AM in response to hrace009by ChrisJ4203,What version of iTunes are you using, and what computer OS. The iOS 10.0.2 requires iTunes version 12.5.1, and that requires Windows 7 or above.
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Sep 27, 2016 9:39 AM in response to ChrisJ4203by hrace009,I am using the latest version of iTunes 12.5.1.21 and Windows 10
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Sep 27, 2016 10:01 AM in response to hrace009by ChrisJ4203,Then I would try using the steps in this support document. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
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Sep 27, 2016 11:44 AM in response to ChrisJ4203by hrace009,it still same, i have hold sleep button and home button. it keep showing white screen with text press home button to upgrade.
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Sep 27, 2016 11:50 AM in response to hrace009by leet304,As a last resort you might try putting the phone into restore mode and trying the update again. Be careful though! Doing this will delete data from your phone
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Sep 27, 2016 11:52 AM in response to leet304by hrace009,hi thanks for reply,
Seems it just run by it self. i don't know how. but it can run
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Oct 6, 2016 9:35 PM in response to hrace009by Abbymagic ,I had a similar issue with my 5c last night. My home button died about a week ago when I was replacing the battery. I started using the virtual home button through that I set up through the iphone setting. So last night I decided to update the new software OS X, what i did not realize is that OS X takes away the swipe option and replaces it with the press home button option in order to unlock the phone. So the phone was stuck at a white screen asking me to press the home button to enter the pin to unlock it so it could complete the update. With the home button dead I was stuck with no other option. I read through all other threads and there was no post the gave me hope to fix the problem, finally I decided to reopen my phone and in between the home button and the home button circuit board (inside the phone where the home button rests when you press it), I figured there must be missing some kind of incomplete electric circuit, so I decided to get a small paper foil and placed it in between the home button and the circuit board and to my surprise it worked after putting the phone back together again and pressing the home button I was asked to enter my password, and the update completed. I was so luck in that after that the home button died again, i started using the virtual home button again. My advice either do not update if your home button is not working or if you do, first remove the password.