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Q: Iphone 7 won't connect to iTunes on computer

I just bought the iPhone 7 and I've been trying to to connect it to iTunes to restore my backup, however the error message "the iPhone cannot be used because it requires a newer version of iTunes" keeps popping up, even though I already updated my iTunes to the latest version available. Is there anything I can do to fix this??

iPhone 7, iOS 10

Posted on Sep 18, 2016 10:18 AM

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Q: Iphone 7 won't connect to iTunes on computer

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  • by Phil0124,

    Phil0124 Phil0124 Sep 29, 2016 7:55 AM in response to Pepelem
    Level 7 (27,874 points)
    iPhone
    Sep 29, 2016 7:55 AM in response to Pepelem

    Correct. If your computer can support it, you can try updating XP to 7 or later. Otherwise, you will not be able to sync with that particular computer.

  • by Clintri,

    Clintri Clintri Oct 7, 2016 6:03 AM in response to Phil0124
    Level 1 (8 points)
    iTunes
    Oct 7, 2016 6:03 AM in response to Phil0124

    This is bad news..... I wish they would have told me before I bought a new iphone 7 to upgrade from my iphone 6.  I have no options to upgrade my mac as other softeware depends on 10.8.5 . Apple is starting to be a scumbag compnauy

  • by Pepelem,

    Pepelem Pepelem Oct 7, 2016 7:00 AM in response to Phil0124
    Level 1 (4 points)
    Oct 7, 2016 7:00 AM in response to Phil0124

    After upgrading my iMAC to OS Sierra, I was able to update my iTunes and connect to my iPhone7.  Decided not to go through the trouble of upgrading my Windows PC from XP to Windows 7.....too much trouble.

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