ESince93

Q: My iPhone 6 wont connect to my iTunes.

I just bought a Mac desktop from someone else and I logged apple account my into iTunes. Everything seems to be working fine but when I go to connect my iPhone to iTunes I keep getting a "iTunes could not connect this iPhone. An unknown error occurred." message. When I press "Trust this computer" on my phone, nothing happens. If someone could help, i'd appreciate it!

iMac, iOS 10, null

Posted on Sep 22, 2016 6:57 AM

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Q: My iPhone 6 wont connect to my iTunes.

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  • by Limnos,Apple recommended

    Limnos Limnos Sep 22, 2016 6:59 AM in response to ESince93
    Level 9 (54,533 points)
    Mac OS X
    Sep 22, 2016 6:59 AM in response to ESince93

    Are you running iTunes 7.5.1 or newer?  https://support.apple.com/HT201352

     

    What about your computer OSX version?

     

    iOS10 requires iTunes 12.5.1 or newer which in turn requires OSX 10.9.5 or newer.  Software Update only checks for updates for the current system version you are running but that itself may be out of date.  It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer. OSX 10.9 and 10.10 are no longer available. Check this article on upgrade options: If your Mac is not Compatible with Sierra but you Have Not Upgraded to El Capitan  - https://discussions.apple.com/docs/DOC-10692  El Capitan (OSX 10.11) and Sierra (OSX 10.12) may run slower on older machines and require additional RAM purchase (4 GB is a realistic minimum and many recommend 8GB).  Doing a big jump in system versions is also more likely to affect old software.

     

    Snow leopard to el capitan, will it cause my macbook to be slow?  - https://discussions.apple.com/thread/7412959

     

    Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/

     

    If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.

  • by ESince93,

    ESince93 ESince93 Oct 2, 2016 5:32 PM in response to Limnos
    Level 1 (8 points)
    iTunes
    Oct 2, 2016 5:32 PM in response to Limnos

    So since my Mac has software version 10.5.8, I can't update it?

  • by Limnos,

    Limnos Limnos Oct 2, 2016 6:48 PM in response to ESince93
    Level 9 (54,533 points)
    Mac OS X
    Oct 2, 2016 6:48 PM in response to ESince93

    You may be able to update to the required iTunes version after you have upgraded to a required OSX version. You tell us nothing about your computer other than it is an iMac (which covers about 20 years of computers) which is why I provide the self-help information in my earlier post.  My MacBook came with OSX 10.5 and is currently running OSX 10.9.5.

  • by ESince93,

    ESince93 ESince93 Oct 7, 2016 8:04 AM in response to ESince93
    Level 1 (8 points)
    iTunes
    Oct 7, 2016 8:04 AM in response to ESince93

    Model Name: iMac

      Model Identifier: iMac9,1

      Processor Name: Intel Core 2 Duo

      Processor Speed: 2.66 GHz

      Number Of Processors: 1

      Total Number Of Cores: 2

      L2 Cache: 6 MB

      Memory: 4 GB

      Bus Speed: 1.07 GHz

      Boot ROM Version: IM91.008D.B08

      SMC Version (system): 1.37f3

      Serial Number (system): W89110J00TG

      Hardware UUID: 5836F036-ED89-5CF5-8532-D2971A41DF64

     

    Currently running 10.5.8, but when I go to update my software it says my software is up to date.