Prashantz M

Q: Bug in Mail for Sierra - Attachments Disappear

Attachment disappears or not show up at all in Mail, but works fine in iOS mail.

 

Please fix this Apple as i am working from my phone and it takes lot of time...

MacBook, macOS Sierra (10.12)

Posted on Oct 2, 2016 4:34 AM

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Q: Bug in Mail for Sierra - Attachments Disappear

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  • Helpful answers

  • by dianeoforegon,Solvedanswer

    dianeoforegon dianeoforegon Oct 2, 2016 1:31 PM in response to Prashantz M
    Level 5 (5,753 points)
    Mac OS X
    Oct 2, 2016 1:31 PM in response to Prashantz M

    Open Mail > Preferences > Accounts

    Select account.

    Under Account Information select option to download All.

    attachments-download.png

  • by Aleksey_Kovalev,

    Aleksey_Kovalev Aleksey_Kovalev Oct 7, 2016 8:19 AM in response to dianeoforegon
    Level 1 (4 points)
    Mac OS X
    Oct 7, 2016 8:19 AM in response to dianeoforegon

    I have the same problem with attachments. Some attachments disappear others not. The logic is unclear. If a mail has several attachments some of them disappear and some of them no. I created another user and noticed that when a message with an attachment is loading I can see it but when the loading finishes attachments disappear.

    I have the option Download all switched on.

  • by felixd10,

    felixd10 felixd10 Oct 7, 2016 9:11 AM in response to dianeoforegon
    Level 1 (16 points)
    Mac OS X
    Oct 7, 2016 9:11 AM in response to dianeoforegon

    This is turned on in all my accounts. Have the same problem. Also attachments are not getting to recipients.

    I changed from Outlook to Apple Mail a year ago, so I wouldn't have any problems with third party programs. Can't believe there are so many bugs in Sierra. I will definitely not upgrade in the future any more.

    ...other bugs: can't open Skype attachments, can't open PDFs from Mail, freezing to work every 30 min. or so...

  • by c_kays,

    c_kays c_kays Oct 17, 2016 4:38 AM in response to dianeoforegon
    Level 1 (4 points)
    Mac OS X
    Oct 17, 2016 4:38 AM in response to dianeoforegon

    My account is set to download all but I have the same problem with most of my attachments disappearing. I can see them when I first open the email and they commence downloading, but then they disappear although I can still see them on IOS. Please fix this bug as I don't want to stop using Mail.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Oct 17, 2016 10:16 AM in response to c_kays
    Level 5 (5,753 points)
    Mac OS X
    Oct 17, 2016 10:16 AM in response to c_kays

    Check the filter option:

     

    If the Filter is active, it will show only unread messages.

    Under View in the Menu bar > "Disable Filter."

     

    Mail-filter-disable.png

  • by c_kays,

    c_kays c_kays Oct 17, 2016 11:26 PM in response to dianeoforegon
    Level 1 (4 points)
    Mac OS X
    Oct 17, 2016 11:26 PM in response to dianeoforegon

    My problem is the attachment that appears when I open the email, and starts downloading, but then disappears. I have no trouble seeing all my emails. Clearly there is a bug on mail that interferes with attachments and this needs to be fixed. The major role of emails is to send documents, and this is not working. I have tried to rebuild my mailbox to see if I can get the attachments back but that has had no effect. If I look on IOS I can open the attachments.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Oct 18, 2016 2:45 PM in response to c_kays
    Level 5 (5,753 points)
    Mac OS X
    Oct 18, 2016 2:45 PM in response to c_kays

    If this is not fixed in 10.12.1, be sure to send Apple feedback.

     

    http://www.apple.com/feedback/macosx.html