anetafrommazowieckie

Q: After updating to ios10 - my phone app crashes

I have 64gb iPhone 6. After I upgraded to iOS 10 i have a couple of issues - the most severe being the phone app to freeze. I open i up and tap on phone number or other tab to switch - but nothing happens. It's frozen - can't dial, change to contacts, etc. I need to leave the app and open it up again - most likely it will work normally now. If not -repeat and third time is always the charm. Its quite annoying as things are not running smoothly. Phone app is one of those that can't be re-installed. What to do?

iPhone 6, iOS 10

Posted on Sep 18, 2016 1:42 AM

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Q: After updating to ios10 - my phone app crashes

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  • Helpful answers

  • by Briansyddall,

    Briansyddall Briansyddall Sep 18, 2016 2:09 AM in response to anetafrommazowieckie
    Level 6 (9,255 points)
    Apple Watch
    Sep 18, 2016 2:09 AM in response to anetafrommazowieckie

    Hi

    Try a reboot press & hold power button & menu button hold both down until you see appple logo.

    This can take 30 seconds .

    Cheers

    Brian

  • by harsh_k915,

    harsh_k915 harsh_k915 Sep 18, 2016 2:31 AM in response to anetafrommazowieckie
    Level 1 (16 points)
    iPhone
    Sep 18, 2016 2:31 AM in response to anetafrommazowieckie

    either you can restore your iphone with itunes it will better for you!

  • by anetafrommazowieckie,

    anetafrommazowieckie anetafrommazowieckie Sep 18, 2016 3:05 AM in response to Briansyddall
    Level 1 (11 points)
    iPhone
    Sep 18, 2016 3:05 AM in response to Briansyddall

    Hi, rebooted - still nothing! Thanks though!!

  • by anetafrommazowieckie,

    anetafrommazowieckie anetafrommazowieckie Sep 18, 2016 3:07 AM in response to harsh_k915
    Level 1 (11 points)
    iPhone
    Sep 18, 2016 3:07 AM in response to harsh_k915

    Synced and restored. Same problem still!!

  • by harsh_k915,

    harsh_k915 harsh_k915 Sep 18, 2016 3:36 AM in response to anetafrommazowieckie
    Level 1 (16 points)
    iPhone
    Sep 18, 2016 3:36 AM in response to anetafrommazowieckie

    I can understand your problem,

    so i think that it will help you - https://support.apple.com/en-in/HT201412

  • by binaryni,

    binaryni binaryni Sep 29, 2016 2:50 PM in response to anetafrommazowieckie
    Level 1 (25 points)
    iPhone
    Sep 29, 2016 2:50 PM in response to anetafrommazowieckie

    I have EXACTLY the same problem, after updating my iPhone 6 to iOS10!

    And my new iPhone 7 also has the same problem!!!

    Very frustrating!!!

    Apple, please do something!

  • by binaryni,

    binaryni binaryni Sep 29, 2016 3:09 PM in response to binaryni
    Level 1 (25 points)
    iPhone
    Sep 29, 2016 3:09 PM in response to binaryni

    There are at least 5 posts reporting this same problem:

    https://discussions.apple.com/thread/7671180

    https://discussions.apple.com/thread/7666112

    https://discussions.apple.com/thread/7671366

    https://discussions.apple.com/thread/7681132

    https://discussions.apple.com/thread/7679372

    "Phone" App keeps crashing under iOS10, reboot, reset do not help.

    Apple, please tell me you are gonna fix it in 10.0.3!!!

  • by binaryni,

    binaryni binaryni Sep 29, 2016 5:12 PM in response to binaryni
    Level 1 (25 points)
    iPhone
    Sep 29, 2016 5:12 PM in response to binaryni

    There seems to be a solution at "Phone" app freeze on iOS 10

    Here is what I learned:

    Basically, you need to go to Settings->Mail->Accounts->...

    to disable the syncing of "Contacts" from those accounts.

    The biggest culprit is Exchange server and Hotmail accounts.

    Gmail accounts can also be the cause.

    iCloud account should be fine.

     

    It seems iOS10 has problem syncing Contacts from some of those servers.

  • by Monty_Gordo,

    Monty_Gordo Monty_Gordo Oct 7, 2016 11:31 AM in response to anetafrommazowieckie
    Level 1 (4 points)
    iPhone
    Oct 7, 2016 11:31 AM in response to anetafrommazowieckie

    I have exactly the same issue.

    Apple this is the worst IOS update for stabillity and i've had iPhones since the version 1.

    I am seriously considering ditching apple phone as the one thing I really need is it to work as......

    A PHONE!!!!!

  • by David Vielmetter,

    David Vielmetter David Vielmetter Oct 10, 2016 11:45 AM in response to anetafrommazowieckie
    Level 1 (14 points)
    iPhone
    Oct 10, 2016 11:45 AM in response to anetafrommazowieckie

    I had the same issue with iOS 10.0.2 on an iPhone 6s. It began with the latest 10.0.2 update, not with the initial upgrade from iOS 9 to iOS 10 (either that or I simply didn't notice it until 10.0.2).

     

    Symptoms:

    After the Phone App is inactive for more than 1 hour, launching the Phone App will cause it to hang and eventually crash (just closes) after a varying amount of time in "hung" state. During the time the Phone App is hung, no touches register within the App. The home button still functions and app switching works as expected, but until the Phone App is terminated or times out, it remains unresponsive.

     

    Research:

    I've spend some time researching this issue and after reading a bunch of comments on this thread even considered a full factory reset. Instead, however, I decided to do the work of an iterative approach of testing to see if the issue is actually related to the Contacts App than the Phone App itself. To do this, I went into Settings->Mail, Settings->Facebook, Settings-iCloud and for each Synced account turned off Contacts Sync and then opted to delete the contacts form the phone. I then open the Contacts App and ensure there are no contacts shown. Essentially now the iPhone's Phone App history just showed numbers without any names. Same goes for the iMessage App. I then re-tested to see if the issue with the Phone App freezing would recur and it did not.

     

    I waited 3 days and rebooted my phone several times to ensure that the Phone App freezing issue would not return and with all contact sync accounts removed and the Contacts App completely empty, the Phone App did not exhibit freezing a single time over the 3 day period.

     

    I then slowly re-enabled each synced contacts account one account at a time.

     

    Resolution:

    After re-enabling contact sync for each account one at a time, I found that after re-adding contact sync on an outlook.com mail account, the issue with my Phone App freezing returned. Therefore I am tentatively concluding that either the issue is related to Outlook.com account Contacts syncing or more specifically a perhaps malformed contact part of my Outlook.com account. I am currently testing my iPhone with contact Sync for the outlook.com account disabled and have not seen the Phone App freezing issue.

     

    Hope it helps,

    David V.

     

    TLDR: Try disabling just contact sync on each of your synced accounts one at a time and re-enable one at a time slowly to find the account that may be causing the issue.

  • by Zafrysha,

    Zafrysha Zafrysha Oct 12, 2016 4:02 AM in response to anetafrommazowieckie
    Level 1 (4 points)
    Oct 12, 2016 4:02 AM in response to anetafrommazowieckie

    Hello to all

     

    i faced the same issue finally I found a solution by doing as this

    go to this site and enroll for IOS public beta and it will ask u to install a profile, then restart ur iPhone .

    Now go to softwere update u will get IOS 10.1 install that update.. Issue solved