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All replies
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Helpful answers
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Oct 6, 2016 6:50 AM in response to Rhiwbinaby Grant Bennet-Alder,Not a common problem.
¿Does it happen in Safe Mode as well?
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Oct 6, 2016 8:57 AM in response to Grant Bennet-Alderby Rhiwbina,Hi Grant
The flickering of the surrounding area of the e-mail, It did not happen in safe mode!
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Oct 6, 2016 9:03 AM in response to Rhiwbinaby Allan Eckert,That indicates that the problem causing your graphics problem is a third party application or extension in your user account. The safe start disables all third party code. Try disabling all of the extension in Safari and see if that helps.
If it does, you can find out which one by going back an enabling them one at a time until you find the guilty one.
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Oct 6, 2016 9:14 AM in response to Allan Eckertby Rhiwbina,Hi Alan
Went to Safari Preferences and extensions, turned off DuckDuckGo and AdBlock no difference to flickering?
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Oct 6, 2016 9:37 AM in response to Allan Eckertby Rhiwbina,EtreCheck version: 3.0.6 (315)
Report generated 2016-10-06 17:35:17
Download EtreCheck from https://etrecheck.com
Runtime 2:01
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
iMac (21.5-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Intel Iris Pro
iMac 1920 x 1080
macOS Sierra 10.12 (16A323) - Time since boot: less than an hour
APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (879.98 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Seagate Slim BK
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. MacBook Air SuperDrive
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Applications/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-09-02) [Support]
[not loaded] com.roxio.TDIXController (2.0 - 2016-09-02) [Support]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-10-05) [Support]
[not loaded] 6 Apple tasks
[loaded] 173 Apple tasks
[running] 92 Apple tasks
[not loaded] 41 Apple tasks
[loaded] 164 Apple tasks
[running] 99 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-14) [Support]
[running] com.hp.devicemonitor.plist (2012-05-26) [Support]
[loaded] com.hp.messagecenter.launcher.plist (2010-01-19) [Support]
[loaded] com.adobe.SwitchBoard.plist (2013-11-10) [Support]
[running] com.adobe.agsservice.plist (2016-10-06) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-11-10) [Support]
[loaded] com.adobe.ARM.[...].plist (2013-11-10) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
TomTomHOMERunner Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-09-14) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-27) [Support]
QuickTime Plugin: 7.7.3 (2016-09-14)
AdobePDFViewerNPAPI: 10.1.16 (2015-10-16) [Support]
AdobePDFViewer: 10.1.16 (2015-10-16) [Support]
CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.6 (2013-09-04) [Support]
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-27) [Support]
SharePointBrowserPlugin: 14.6.8 - SDK 10.6 (2016-09-19) [Support]
DirectorShockwave: 12.2.5r195 - SDK 10.6 (2016-09-01) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.12 (2014-01-11) Check version
westpac-eaa: 1.0.1.381 - SDK 10.10 (2015-09-30) [Support]
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-09-25)
DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2016-10-06)
Flash Player (2016-08-30) [Support]
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 119.36 GB
Destinations:
disc [Local]
Total size: 499.76 GB
Total number of backups: 67
Oldest backup: 08/01/2016, 17:24
Last backup: 05/10/2016, 14:34
Size of backup disk: Adequate
Backup size 499.76 GB > (Disk used 119.36 GB X 3)
28% mdworker(14)
20% mds
2% WindowServer
2% fontd
1% kernel_task
688 MB kernel_task
172 MB helpd
164 MB Dropbox
164 MB mds_stores
139 MB mdworker(9)
3.85 GB Free RAM
4.15 GB Used RAM (3.11 GB Cached)
0 B Swap Used
Oct 6, 2016, 04:59:37 PM Self test - passed
Oct 5, 2016, 02:33:50 PM ~/Library/Logs/DiagnosticReports/Dock_2016-10-05-143350_[redacted].crash
/System/Library/CoreServices/Dock.app/Contents/MacOS/Dock
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Oct 6, 2016 4:17 PM in response to Rhiwbinaby Grant Bennet-Alder,These are the main items NOT loaded in Safe mode:
/Applications/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-09-02) [Support]
[not loaded] com.roxio.TDIXController (2.0 - 2016-09-02) [Support]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-10-05) [Support]
and these:
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-14) [Support]
[running] com.hp.devicemonitor.plist (2012-05-26) [Support]
[loaded] com.hp.messagecenter.launcher.plist (2010-01-19) [Support]
[loaded] com.adobe.SwitchBoard.plist (2013-11-10) [Support]
[running] com.adobe.agsservice.plist (2016-10-06) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
In addition, if you create a new User and do not experience the problem, these User-specific items are implicated:
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-11-10) [Support]
[loaded] com.adobe.ARM.[...].plist (2013-11-10) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
TomTomHOMERunner Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
.
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Oct 7, 2016 7:35 AM in response to Grant Bennet-Alderby Rhiwbina,Thanks Grant will see if I can take it further with your information
Thank You!
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Oct 8, 2016 5:05 AM in response to Rhiwbinaby Rhiwbina,Hi Grant
Created a new user and then logged in to my iCloud account, but still flashing around the e-mail as I scroll down!
Went to my local apple shop in Cardiff, Wales UK. Over a week to speak to a technician about it, by booking an appointment.
So at the moment looking at the list, I wonder if those items shown as running e.g. com.adobe.agsservice.plist (2016-10-06) and com.hp.devicemonitor.plist (2012-05-26) and com.adobe.agsservice.plist (2016-10-06) could be the first thing to check out.
Can they be deleted safely and if so where are they located?
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Oct 8, 2016 7:21 AM in response to Rhiwbinaby Grant Bennet-Alder,/Library/LaunchAgents
/Library/LaunchDaemons
Use Finder Go Menu and cut and paste the strings above into the Go to Folder entry.
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Oct 8, 2016 8:43 AM in response to Grant Bennet-Alderby Rhiwbina,Hi Grant
Found those folders as you directed and removed them to "trash folder" closed safari, reopened safari
tried an e-mail with images and it still flickered. I then moved the files back to their folders.
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-14) [Support]
[running] com.hp.devicemonitor.plist (2012-05-26) [Support]
[loaded] com.hp.messagecenter.launcher.plist (2010-01-19) [Support]
[loaded] com.adobe.SwitchBoard.plist (2013-11-10) [Support]
[running] com.adobe.agsservice.plist (2016-10-06) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
The files left are I think these?
/Applications/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-09-02) [Support]
[not loaded] com.roxio.TDIXController (2.0 - 2016-09-02) [Support]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-10-05) [Support]
Do I remove these in the same way to trash as before?
Thank you again for your assistance.
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Oct 8, 2016 8:48 AM in response to Rhiwbinaby Grant Bennet-Alder,You likely cannot actually remove those FOLDERS, as they are protected. Move the Files inside them to the Trash.
Add-ons will be evaluated and Loaded/not loaded only at STARTUP, so a restart will be required before it has any hope of making any difference
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Oct 8, 2016 10:30 AM in response to Rhiwbinaby snowglider45,I've experienced something that might be related. I use a logitech mouse and when using the scroll wheel in Excel the wheel acts erratically. Jumps up and down when trying to scroll down. This happens with 2 different mice, so it is not the mice, and it is only noticeable in Excel so far. It started the minute that I updated to Sierra macOS.