YammerUK
Level 1 (6 points)
Windows Software

Q: iOS10 iPhone does not appear in Windows 10 File Explorer

Since upgrading my iPhone 6s Plus to iOS 10.0.1 and iTunes to 12.5.1.21 (Windows 10 64b), I can sync in iTunes, but the phone's storage no longer appears as a drive in File Explorer.

 

Is this a fault? If not, how can I copy my mobile photos to my computer without using iCloud?

iPhone 6 Plus, iOS 10

Posted on Sep 23, 2016 3:39 AM

by turingtest2,Solvedanswer
turingtest2 turingtest2
Level 10 (87,715 points)
Apple TV
A:

Try unlocking the device before you connect it to the computer. I take it there is at least one image in the camera roll?

 

tt2

Posted on Sep 23, 2016 6:04 AM

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YammerUK

Q: iOS10 iPhone does not appear in Windows 10 File Explorer

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  • Helpful answers

  • by turingtest2,Solvedanswer

    turingtest2 turingtest2 Sep 23, 2016 6:04 AM in response to YammerUK
    Level 10 (87,715 points)
    Apple TV
    Sep 23, 2016 6:04 AM in response to YammerUK

    Try unlocking the device before you connect it to the computer. I take it there is at least one image in the camera roll?

     

    tt2

  • by YammerUK,

    YammerUK YammerUK Sep 23, 2016 6:05 AM in response to turingtest2
    Level 1 (6 points)
    Windows Software
    Sep 23, 2016 6:05 AM in response to turingtest2

    Genius, thanks! It was as simple as that!

  • by turingtest2,

    turingtest2 turingtest2 Sep 23, 2016 6:10 AM in response to YammerUK
    Level 10 (87,715 points)
    Apple TV
    Sep 23, 2016 6:10 AM in response to YammerUK

    You're welcome.

     

    tt2

  • by Headlong,

    Headlong Headlong Sep 25, 2016 1:35 AM in response to turingtest2
    Level 1 (4 points)
    Windows Software
    Sep 25, 2016 1:35 AM in response to turingtest2

    There are many photos on my device, but it still does not appear - even if I connect when phone is unlocked.

     

    Using Win 7 Pro an a Macbook Pro

  • by hoosierquilt,

    hoosierquilt hoosierquilt Sep 25, 2016 7:10 PM in response to Headlong
    Level 1 (9 points)
    iPad
    Sep 25, 2016 7:10 PM in response to Headlong

    I am having the same issue.  Running Windows 10.  When I plug in my iPhone to my pc laptop, it doesn't launch File Explorer or show up as a device anywhere.  I've tried plugging it into every single USB port.  No luck.  This just started with the new 10.0.2 update.  Ugh.  Any suggestions??

  • by Hummingtop,

    Hummingtop Hummingtop Sep 26, 2016 1:50 AM in response to hoosierquilt
    Level 1 (4 points)
    Sep 26, 2016 1:50 AM in response to hoosierquilt

    My iOS 10 update went straight to 10.0.2. The iphone no longer shows in the list of drives (Win 10 + 'anniversary update). I want to copy a photo across. iTunes (12.x) doesn't even list photos. I share iTunes with an 80Gb iPod classic. I have a selective set of music and podcasts. iTunes managed to sync and completely messed up my selected podcasts and started to restore albums I had deleted on the phone. This is really crap.

  • by davidfromheath,

    davidfromheath davidfromheath Oct 8, 2016 4:30 PM in response to turingtest2
    Level 1 (4 points)
    Oct 8, 2016 4:30 PM in response to turingtest2

    I had same problem. Unlocking phone fixed the issue. Thanks!

  • by turingtest2,

    turingtest2 turingtest2 Oct 8, 2016 4:59 PM in response to davidfromheath
    Level 10 (87,715 points)
    Apple TV
    Oct 8, 2016 4:59 PM in response to davidfromheath

    You're welcome.

     

    tt2

  • by chasfh,

    chasfh chasfh Oct 13, 2016 1:42 PM in response to Headlong
    Level 1 (4 points)
    Oct 13, 2016 1:42 PM in response to Headlong

    After a couple hours on the phone with Apple Support Level 2, and then almost five hours in an Apple Store being helped by a succession of seven people, we finally just stumbled into a solution, and it is so easy, I'm actually unhappy we wasted all that time on this idiotic and unnecessary problem.

    Here's what we did:

    • Plug iPhone into USB port
    • Open Control Panel
    • Open Device Manager
    • Expand Universal Serial Bus Controllers
    • Right-click Apple Mobile Device USB Driver
    • Choose Disable
    • After driver is disabled, unplug phone
    • Plug phone back in
    • Right-click Apple Mobile Device USB Driver again
    • Choose Enable
    • Voilà! Your phone should now appear both in Windows Explorer and Device Manager (under Portable Devices)

     

    I don't know whether you actually have to unplug the phone after disabling, but that's the step we took, so it won't hurt to leave that step in.

    This has worked for both my iPhone and iPad, and now on two machines.

    Good luck!

  • by antoniosk,

    antoniosk antoniosk Oct 16, 2016 1:57 AM in response to chasfh
    Level 1 (8 points)
    iCloud
    Oct 16, 2016 1:57 AM in response to chasfh

    I have had this problem. I went into device manager, selected the Apple Mobile USB Driver, Uninstalled and removed the driver.

     

    Then unplugged and replugged in the iPhone. And hey there you go, working good as new.

     

    Asked for permission to access photo's on the phone, and is happy as larry.