Mary1973
Level 1 (8 points)
iPhone

Q: iPhone 7 Plus keeps freezing

Good morning -

 

I have a question about my iPhone 7 Plus.  It seem that it keeps freezing in the middle of a task.  It happens in native (iMessage, Phone) and downloaded apps ( facebook, pinterest).  I either have to shut the apps down, or reboot my phone all together.

 

Has anyone else experienced this, and if so, what did you do to fix it?  Or is there any insight as to why this is happening on my 3 day old iPhone 7Plus?

Posted on Sep 21, 2016 8:56 AM

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Mary1973

Q: iPhone 7 Plus keeps freezing

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  • Helpful answers

  • by norm123,

    norm123 norm123 Sep 22, 2016 8:35 AM in response to Mary1973
    Community Specialists
    Sep 22, 2016 8:35 AM in response to Mary1973
    Hello Mary1973,

    Thanks for reaching out to the Apple Support Community. I know how exciting a new iPhone can be and I'd love to help get yours working as expected. There are a couple things that might cause a new Phone to act the way you've described, for example if you restored from a backup of your previous phone some of the settings may be using older data. To fix this you can reset the settings on your iPhone. 

    What this effectively does is to reset some of your settings to factory default. This does not remove any data like apps, photos or contacts, but It removes all of your preferences for Wi-Fi, Bluetooth, Do Not Disturb, Notifications, General, Sounds, Touch ID, Brightness & Wallpaper and Privacy, so we'll have to set those things back up after this reset.

    To do this go to Settings >  General > Reset > Reset All Settings.

    If you had set your phone up as new without transferring data from another phone, let us know and the community will help find the best solution.
    Best regards

  • by mizzlizz58,

    mizzlizz58 mizzlizz58 Sep 29, 2016 7:37 AM in response to Mary1973
    Level 1 (4 points)
    iPhone
    Sep 29, 2016 7:37 AM in response to Mary1973

    I'm having the same problem with mine except EVERYTHING freezes up....home button doesn't respond, power button doesn't respond. I just have to wait a minute for it to sleep then pray when I tap the home button that it's all normal again. Very stressful, especially when boarding a plane and can't access my boarding pass!

  • by PoppyCheer,

    PoppyCheer PoppyCheer Oct 2, 2016 8:05 AM in response to mizzlizz58
    Level 1 (4 points)
    Oct 2, 2016 8:05 AM in response to mizzlizz58

    I have had my phone 7 plus less than a day and the home button has already quit responding completely.

  • by SuzanneLRN,

    SuzanneLRN SuzanneLRN Oct 9, 2016 1:55 PM in response to Mary1973
    Level 1 (4 points)
    Oct 9, 2016 1:55 PM in response to Mary1973

    I Have had the same problems. Sometimes the touch screen wouldn't respond either!  I hate to reset, but at this point, I have no choice!! It  takes away one of the things I love most about the iPhone and upgrading. Your settings will transfer to your new device! Having to figure out the settings I have done over several models will be painful to say the least and very time-consuming! Shame on you Apple!! You should come up with a fix for this!

  • by ssgill,

    ssgill ssgill Oct 12, 2016 10:31 AM in response to Mary1973
    Level 1 (4 points)
    Oct 12, 2016 10:31 AM in response to Mary1973

    I have the same issue with my 128 GB iPhone 7 plus .. 5 days old phone .. bought on 7th October..

    The applications where i have noticed the HANG / Freezing issue:

    Phone App

    Text Messaging

    Typing Notes

     

    My case has been escalated to the Engineering team .. Crash logs have been uploaded to them..

     

    Still waiting for a response / fix from their side..

     

    Sad to know that reputed brand like APPLE has these kind of issues with their new product and customers have to suffer..

     

    The amount of time being spent in troubleshooting to get resolution / fix or a replacement .. IS IT WORTH ?

    Support or Replacement may be free but IS IT WORTH after spending so much time ??

     

    I wish APPLE has some customer service department which compensates for this pain caused to Customers !!

    NOT SURE if APPLE even bothers about what time is being spent into this by customers ..

     

    I feel embarrassed to even discuss this with my friends who are on ANDROID..

     

    Wish they provide me with resolution fast ..

     

    Sukhminder Gill

  • by ssgill,

    ssgill ssgill Oct 12, 2016 7:23 PM in response to ssgill
    Level 1 (4 points)
    Oct 12, 2016 7:23 PM in response to ssgill

    Please watch my videos on Youtube for the iPhone 7 Plus issue:

     

    https://youtu.be/MlLMLlVqEdo

     

    https://youtu.be/Y_Q1el9X_DE

  • by Peter Napoli,

    Peter Napoli Peter Napoli Oct 14, 2016 2:03 PM in response to Mary1973
    Level 1 (12 points)
    iPhone
    Oct 14, 2016 2:03 PM in response to Mary1973

    I have the exact problem on my iPhone 7 Plus (128 GB). Except when mine freezes, my home button is completely unresponsive and cannot switch the device off via holding down the sleep button.

     

    I tried doing the soft reset using the old combination of holding the Home button while simultaneously holding the Sleep button but I didn't realize this combination has been changed with the iPhones 7 and 7 Plus.

     

    The new combination to soft reset your phone is by: holding the Sleep button  AND the Volume Down buttons simultaneously for 15 seconds until you see the screen changed to the Apple logo. I wasn't able to try this fix since I was not aware of it the last time that my phone froze but I will try it the next time it happens and report back.

     

    In the interim, I really hope Apple's Devs are working on an iOS patch to resolve this issue...

  • by Bugged out,

    Bugged out Bugged out Oct 14, 2016 2:37 PM in response to Mary1973
    Level 1 (4 points)
    Oct 14, 2016 2:37 PM in response to Mary1973

    Count me in !!!  Iphone 7 pain !! 

     

    I have the same issues, just switched back to 6S because I cannot afford to have my phone freezing on when i need it the most.

  • by SuzanneLRN,

    SuzanneLRN SuzanneLRN Oct 14, 2016 6:21 PM in response to Bugged out
    Level 1 (4 points)
    Oct 14, 2016 6:21 PM in response to Bugged out

    I Have had the same problems. Sometimes the touch screen wouldn't respond either!  I hate to reset, but at this point, I have no choice!! It takes away one of the things I love most about the iPhone and upgrading. Your settings will transfer to your new device! Having to figure out the settings I have done over several models will be painful to say the least and very time-consuming! Shame on you Apple you should come up with a fix for this!

     

    update:  I reset my iPhone 7+ as directed.  No more problems whatsoever!! I recommend the fix!! A bit of a pain to redo my seting but I haven't experienced any further problems since the reset.  Good luck!!

  • by Lambswill76,

    Lambswill76 Lambswill76 Oct 16, 2016 8:39 AM in response to Mary1973
    Level 1 (4 points)
    iPhone
    Oct 16, 2016 8:39 AM in response to Mary1973

    IT looks like Apple has become a nocturne money thirst than service rendered I have had my iPhone plus 256. Gold for just three days but the screen freezes and home button fail to respond as well.

    THus made me uspet that I went to the Apple Store in my city Of Towson Maryland, and guess what they said since I am a Tmobile customer they can't help me think about for a minute where is the warranty for one year and when does  it apply? Well and about to report this to the FCC and other helpful departments. If this continues an suing Apple and Tmobile as the don't want to fu d the solution to this problem.