Matthew110607

Q: Text replacement / keyboard shortcuts gone after iOS 10

Is anyone else experiencing the loss of their text replacement shortcuts after updating to iOS 10? I feel like this is the opposite problem we had here: https://discussions.apple.com/thread/6656922?start=465&

 

Everything else transferred over in my settings (for example, my extra keyboards are installed, my frequently used emoji are the same, my bluetooth connections are all there, etc) except this.

 

I went from literally a thousand+ text replacements to the default "omw" (On my way!) replacement.

 

I've tried turning on and off iCloud drive (although tech says the keyboard shortcuts are stored in the local backup not the cloud) and restarting the phone, which is a trick I found online. It doesn't work.

iPhone 6s Plus, iOS 9.1

Posted on Sep 14, 2016 11:17 AM

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Q: Text replacement / keyboard shortcuts gone after iOS 10

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  • by rluschtinetz,

    rluschtinetz rluschtinetz Sep 20, 2016 9:52 AM in response to Matthew110607
    Level 1 (8 points)
    iPad
    Sep 20, 2016 9:52 AM in response to Matthew110607

    Has anyone actually managed to get back their text replacements?.

    I Have an Ipad pro 9.7, with the ios upgrade my other ipad pro wouldn't charge so the apple store gave me a new one. When i restored it from a icloud backup i got everything except the text replacements.

    i Have tried signing out of icloud and rebooting the ipad.

    but nothing works

  • by Matthew110607,

    Matthew110607 Matthew110607 Sep 20, 2016 10:04 AM in response to rluschtinetz
    Level 1 (25 points)
    Apple Watch
    Sep 20, 2016 10:04 AM in response to rluschtinetz

    A couple of people have claimed that resetting the phone worked, which leads me to believe that they never really lost them in the first place.

     

    Resetting the phone probably wasn't the cause of getting them back. Time probably got them back, a reset just happened to be in between. That's my experience in the past. Usually on a reset they take a second to appear - meaning they probably would have appeared anyhow.

  • by KellanC,

    KellanC KellanC Sep 22, 2016 9:55 AM in response to Matthew110607
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 9:55 AM in response to Matthew110607

    My experience is similar, with an additional issue. (Settings freezes when trying to access)

     

    After upgrade from iPhone 6 to iPhone 7 Plus (restoring from iCloud backup)... I cannot access the Text Replacement setup in Settings. (They also do not work in any apps)

     

    After a Reset, I was momentarily able to access the list, which showed my old shortcuts, and I noticed a very old one in there, and attempted to delete it. That froze the Settings app.

     

    Now I cannot access the Text Replacement settings at all, even after Reset. Clicking on the link highlights the choice, but goes no further.

     

    My replacements are still visible on iPad & Mac

  • by KellanC,

    KellanC KellanC Sep 22, 2016 10:14 AM in response to KellanC
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 10:14 AM in response to KellanC

    UPDATE: After posting above reply, I did another iPhone Reset, and also edited one of my shortcuts on the Mac, then waited for a short time to allow any syncing to occur. Issue appears to have resolved itself. Shortcuts working again on iPhone, and are syncing properly between all devices.

     

    This appears to have been an iCloud issue. Hopefully will continue working now w/o further problems!

  • by ChazThePhoenix,

    ChazThePhoenix ChazThePhoenix Sep 27, 2016 7:55 AM in response to Appanage
    Level 1 (28 points)
    Mac OS X
    Sep 27, 2016 7:55 AM in response to Appanage

    this worked for me on the Mac. Thanks!

  • by Matthew110607,

    Matthew110607 Matthew110607 Sep 28, 2016 8:12 AM in response to Matthew110607
    Level 1 (25 points)
    Apple Watch
    Sep 28, 2016 8:12 AM in response to Matthew110607

    As expected, Apple was not able to solve their own problem, and their response frankly irritates me:

     

    Hello,

     

    My name is ******. I will be helping with this RTA from this point on.

     

    I tried to see if we could recover their text replacement data but wasn’t able to. Doesn’t look like it was ever in iCloud Drive. Please understand that this is the fully extent of recovery possible for the missing data. Sorry we couldn’t do more for them.

     

    Regards,

    ******.

    iCloud Site Support Engineering

    <Personal Information Edited by Host>
  • by FeBe95,

    FeBe95 FeBe95 Oct 5, 2016 4:01 AM in response to jrleeper1
    Level 1 (12 points)
    iBooks
    Oct 5, 2016 4:01 AM in response to jrleeper1

    Oh my god, I did it! Okay, here's how (I don't know if each step if necessary):

     

    1. Go into Settings > General > Keyboard > Text Replacement

    2. Only the default one was shown for me

    3. Go back to Keyboard (I had all switches enabled)

    4. Turn off Auto-Capitalisation, Auto-Correction and "." Shortcut

    5. Immediately turn off your phone without leaving the page

    6. Turn it back on

    7. Go into Settings > General > Keyboard

    8. Turn all switches back on (wait some seconds?) and go into Text Replacement

     

    All of my ~200 text replacements re-appeared!

     

    Steps I tried before:

    • signing out of iCloud multiple times - didn't work
    • adding/deleting new ones on the affected device - didn't work
    • adding/deleting new ones on a different device - didn't work

     

    I nearly gave up... And now they are back, yay!

    Apple should definitely add a "sync now" button or enable "pull to refresh" for this list.

  • by sambovermont,

    sambovermont sambovermont Oct 10, 2016 5:28 AM in response to Matthew110607
    Level 1 (4 points)
    Oct 10, 2016 5:28 AM in response to Matthew110607

    After a recent restore to solve a different issue (that Apple Tech Support was wrong about: transcribed visual voicemail only works on iPhone 6S and 7), I realized slowly that all my funny and useful text replacements were missing.  Apple Tech Support had me do another Restore.  This did not solve the issue.  Looking at other suggestions on this thread was there winner ! I did a 'Reset All Settings' and they came back.  What a pain in the $%## though to have to go back in and bring all the phone settings back to where they were, but indeed better than re-programming over 300 text replacements.  Hope this works for you as well

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