gabriel91g

Q: [BUG] No notifications during Facetime calls

Hi everyone,

I'm having some issues since I upgrade my iPhone to iOS 10.

 

Since then, every time I'm on call on Facetime, Messenger or WhatsApp (CallKit problem?) and I lock the screen, my phone buzzes, turns on the light but no notification is showed on the lock screen.

 

The only way I can see them is by unlocking the phone and scrolling down to get the notification center.

 

Is it normal or is it a bug?

 

Thank you!

-gabriel

iPhone 6s, iOS 10, null

Posted on Sep 25, 2016 10:31 AM

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Q: [BUG] No notifications during Facetime calls

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  • Helpful answers

  • by sarah_s1,

    sarah_s1 sarah_s1 Sep 26, 2016 2:51 PM in response to gabriel91g
    Community Specialists
    Sep 26, 2016 2:51 PM in response to gabriel91g

    Hi gabriel91g,

     

    Thanks for posting in the Apple Support Community! I understand you're having trouble receiving some notifications on your iPhone. I certainly wouldn't want to miss any information as it came in so I can understand wanting to make sure your notifications are working.  I'm happy to help. 

     

    The first thing I recommend to try is restarting your iPhone.

    Restart your iPhone, iPad, or iPod touch


    Once you restart, you can also take a look at the notification settings and make sure that the notifications are set up the way you'd like them to be. 

    Use Notifications on your iPhone, iPad, and iPod touch
     

    After checking out the notification settings, take a look at Settings > Touch ID & Passcode  > Allow Access When Locked. Make sure that 'Turn on Notification View' is toggled on.
     

    Take care.

  • by tylerfromcamp hill,Helpful

    tylerfromcamp hill tylerfromcamp hill Oct 5, 2016 7:31 AM in response to gabriel91g
    Level 1 (13 points)
    Apple Music
    Oct 5, 2016 7:31 AM in response to gabriel91g

    I have this exact same problem. I followed the steps recommended above (restarted phone, made sure notification settings were correct in messaging and in Touch ID & Passcode), but that does not work.

     

    I've also tried resetting my settings and restoring from a backup, and that also does not work.

  • by tylerfromcamp hill,

    tylerfromcamp hill tylerfromcamp hill Sep 27, 2016 9:03 AM in response to sarah_s1
    Level 1 (13 points)
    Apple Music
    Sep 27, 2016 9:03 AM in response to sarah_s1

    Unfortunately, none of your recommendations worked. Do you have any other ideas?

  • by MattiS89,Helpful

    MattiS89 MattiS89 Oct 5, 2016 7:32 AM in response to tylerfromcamp hill
    Level 1 (9 points)
    iPhone
    Oct 5, 2016 7:32 AM in response to tylerfromcamp hill

    I was trying the same procedure, but still no joy.

     

    Whenever Im on call, Im not getting any notification on the lockscreen. I think it could be iOS 10 "feature" .......

  • by gabriel91g,

    gabriel91g gabriel91g Oct 5, 2016 7:30 AM in response to sarah_s1
    Level 1 (7 points)
    iPhone
    Oct 5, 2016 7:30 AM in response to sarah_s1

    I tried all the steps, but still no luck.

     

    I mean, I can see the notification if I scroll down the notification center, but I refer to the notification I should see in the lock screen without the need of scrolling.

     

    Since I'm not the only one, I think it's an iOS 10 bug.

  • by sterling r,

    sterling r sterling r Oct 5, 2016 8:32 AM in response to gabriel91g
    Community Specialists
    Oct 5, 2016 8:32 AM in response to gabriel91g
    Thanks for the update, gabriel91g! If you're still having trouble with your notifications you may want to try resetting your settings. This will not erase any of your personal data, but you may want to back up your iPhone before resetting. How to back up your iPhone, iPad, and iPod touch

    What Reset All Settings will reset: Date & Time, Background App Refresh, Sounds, Display & Brightness, Wallpaper, Touch ID & Passcode, deregisters iMessage, resets restrictions, removes Apple Pay cards, resets your Wi-Fi network preferences. You'll need your Wi-Fi password in order to reconnect. To reset you can go to Settings > General > Reset > Reset All Settings. 

    After the phone restarts, you'll need to set those preferences back up and test your notifications out.

    Cheers!
  • by gabriel91g,

    gabriel91g gabriel91g Oct 10, 2016 8:53 AM in response to sterling r
    Level 1 (7 points)
    iPhone
    Oct 10, 2016 8:53 AM in response to sterling r

    I tried to completely reset it with iTunes ("Restore iPhone") as well, but still no luck.

  • by sarah_s1,

    sarah_s1 sarah_s1 Oct 10, 2016 10:03 AM in response to gabriel91g
    Community Specialists
    Oct 10, 2016 10:03 AM in response to gabriel91g
    Hi gabriel91g,

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - Contact Apple Support

    Best regards.