Rahal Vi

Q: Chrome keeps crashing when it goes into fullscreen mode on the Sierra OS.

Ever since I upgraded to the new OS Sierra, Chrome keeps crashing when it goes into full screen mode. For example, I'd fullscreen a video on youtube, and after a couple minutes Chrome crashes and I'm logged out for some weird reason. I have to then enter my login password to my mac user only to find chrome restarting with the error message "Google Chrome did not shutdown properly."

 

Its really odd that it logs me out of my user account on the mac everytime it crashes, and not just shuts down Chrome.
And by "logs me out of user account", I mean I'm logged out over here:

 

Screen Shot 2016-09-28 at 7.46.43 PM.jpg

 

Anyone having the same issue?

 

Thanks!

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Sep 28, 2016 8:53 AM

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Q: Chrome keeps crashing when it goes into fullscreen mode on the Sierra OS.

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  • by jeremy_v,

    jeremy_v jeremy_v Sep 29, 2016 11:55 AM in response to Rahal Vi
    Community Specialists
    Sep 29, 2016 11:55 AM in response to Rahal Vi
    Hi Rahal Vi,



    I understand that when putting Chrome into full screen mode the app quits unexpectedly as well as logging you out of your account. A good place to start with such a situation is to start your Mac in Safe Mode and see if the issue continues.

    Try starting your Mac in Safe Mode. Restart your computer. Hold the Shift key when you hear the startup sound. Release the Shift key when you see the Apple logo appear. This starts your Mac in Safe Mode. Safe mode performs a directory check of your startup disk, and removes some cache data. After your Mac finishes starting up, restart your Mac normally (without holding the Shift key) and see if the issue is resolved.


    If the issue continues in Safe Mode the next step would be to test in a new user account per the steps outlined in the article linked below.

    How to test an issue in another user account on your Mac
    https://support.apple.com/en-us/HT204443



    Sincerely.


  • by t.tanner,

    t.tanner t.tanner Sep 30, 2016 7:03 AM in response to Rahal Vi
    Level 1 (4 points)
    Notebooks
    Sep 30, 2016 7:03 AM in response to Rahal Vi

    Rahal, I am also having this same issue, just after switching to Sierra last night. It seems to work just fine when i full-screen in safari, although IMO chrome is much easier to use than safari. I guess we will just have to wait until an update is released either for sierra or chrome.

     

     

    EDIT

     

    I read that you could turn off hardware acceleration for a fix. I'm not exactly sure what this does, but I turned off hardware acceleration in Chrome's advanced settings and it works just like it did on the previous osx. For reference, I am using chrome version 53.0.2785.116.


    Hope that works out for you.



  • by mwho,

    mwho mwho Oct 5, 2016 9:40 AM in response to t.tanner
    Level 1 (4 points)
    Oct 5, 2016 9:40 AM in response to t.tanner

    I was having the exact same problem, but it completely fixed it when I turned off the hardware acceleration in chrome. Thank you!

  • by admiralkymia,

    admiralkymia admiralkymia Oct 10, 2016 7:43 PM in response to t.tanner
    Level 1 (4 points)
    Oct 10, 2016 7:43 PM in response to t.tanner

    This solved it for me. Thank you.

  • by upset_mac_user,

    upset_mac_user upset_mac_user Oct 16, 2016 7:58 PM in response to t.tanner
    Level 1 (4 points)
    Mac OS X
    Oct 16, 2016 7:58 PM in response to t.tanner

    That didn't fix it for me. Mine logs out on any full screen, including my video players, any application and etc. Any suggestion? This is starting to get really annoying and Apple seems to not care!