bigw@

Q: Sierra Mail Slow

Hi guys,

 

My current machine:

 

MacBook Pro (Retina, Mid 2012)

Processor: 2,7 GHz Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics: NVIDIA GeForce GT 650M 1024 MB; Intel HD Graphics 4000 1536 MB

 

My issue:

 

I updated to Sierra yesterday and everything is working fantastic except for one thing: My Mail is slow, to be more specific it takes about 2 seconds to show the content of the mail on the far right when I click on a new email. This is for all emails I receive, not only emails with attachments. Everything else relating to speed for Mail is perfect - this is only isolated to the loading of email content.

 

I would appreciate any feedback to try and resolve this.

 

Thanks in advance.

MacBook Pro (Retina, Mid 2012), macOS Sierra (10.12)

Posted on Sep 22, 2016 12:31 AM

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Q: Sierra Mail Slow

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  • by William Brower,

    William Brower William Brower Oct 2, 2016 6:21 AM in response to MickeyPhelps
    Level 1 (4 points)
    Oct 2, 2016 6:21 AM in response to MickeyPhelps

    I agree. Mail is very slow (minutes) to open/render a digitally signed or encrypted (S/MIME) message. Once open, a "Reply" takes as long or longer to render a usable edit window. I've lost ability to encrypt within that window (signing seems OK?) and the reply text/message is missing in the reply window.

  • by rcg3000,

    rcg3000 rcg3000 Oct 2, 2016 1:45 PM in response to William Brower
    Level 1 (10 points)
    Mac OS X
    Oct 2, 2016 1:45 PM in response to William Brower

    Yes same experience, the S/MIME seems to be a common thread for me. Other messages seem to load reasonably well. It may not be the only issue, but there is certainly an issue w/ S/MIME messages.

  • by rcg3000,

    rcg3000 rcg3000 Oct 3, 2016 3:04 PM in response to rcg3000
    Level 1 (10 points)
    Mac OS X
    Oct 3, 2016 3:04 PM in response to rcg3000

    I haven't seen any response here from Apple other than "Rebuild" which does nothing to fix the issues noted w/SMIME. Is this issue at least noted by the Apple team? Is there some plan or timeline for resolution?

  • by MickeyPhelps,

    MickeyPhelps MickeyPhelps Oct 3, 2016 3:13 PM in response to rcg3000
    Level 1 (4 points)
    Oct 3, 2016 3:13 PM in response to rcg3000

    I have a helpdesk ticket open and have filed a bug report.  I don't expect either to be dealt with any time soon.

    (edit)

    To be clear - the bug report has to do with mail import from time machine, which I think is related to the s/mime issue.

    The helpdesk report is for the actual opening/sending of digitally signed email which falls in line with s/mime.

  • by Corrado Gilardoni,

    Corrado Gilardoni Corrado Gilardoni Oct 3, 2016 6:14 PM in response to bigw@
    Level 1 (8 points)
    Mac OS X
    Oct 3, 2016 6:14 PM in response to bigw@

    Finally I had to open a new Admin account and install all apps there... it got better... nearly as pre-Sierra. Really disappointed by Apple. Hope this was the last time something like this happened!!

  • by MickeyPhelps,

    MickeyPhelps MickeyPhelps Oct 4, 2016 6:50 AM in response to Corrado Gilardoni
    Level 1 (4 points)
    Oct 4, 2016 6:50 AM in response to Corrado Gilardoni

    I did the same thing - with a nuke.   I completely reinstalled the OS, did not restore anything but data using time machine, reinstalled the apps, etc...   It degraded anyway - maybe after I imported my email, maybe after I started using my smart card for email sigs, dunno.   Just know that it degraded anyway.

  • by rcg3000,

    rcg3000 rcg3000 Oct 4, 2016 5:51 PM in response to MickeyPhelps
    Level 1 (10 points)
    Mac OS X
    Oct 4, 2016 5:51 PM in response to MickeyPhelps

    for me, the common denominator is extremely slow Load times of messages that are digitally signed or encrypted

     

    are others able to confirm?

  • by milsky,

    milsky milsky Oct 10, 2016 11:50 PM in response to michael_911
    Level 1 (4 points)
    Mac OS X
    Oct 10, 2016 11:50 PM in response to michael_911

    I have exactly the same problem, have attempted the same solution !!! NO help. Very fustrating

  • by KTouw,

    KTouw KTouw Oct 18, 2016 6:05 AM in response to bigw@
    Level 1 (12 points)
    Mac OS X
    Oct 18, 2016 6:05 AM in response to bigw@

    I am having the same problem. Rebuild does nothing. Deleting a large Archive did not help. I also have tried disconnecting each account. WiFi from a Time Machine router is fast. It takes several seconds to load a new email when the current email note is deleted. I am reading my email with iOS devices rather than my 2.8 GHz MacBook Pro Retina mid-2014. I guess I will file a ticket with Apple Support.

     

    Ken

  • by michael_911,

    michael_911 michael_911 Oct 18, 2016 6:40 AM in response to KTouw
    Level 1 (4 points)
    Mac OS X
    Oct 18, 2016 6:40 AM in response to KTouw

    Hi Ken,

     

    I tried to file a ticket with Apple Support - they said that I must be Microsoft causing the issue. I tried to get details but of course even 2. line support was not able to provide more insights. Hope you´re more lucky than me.

     

    Michael

  • by Corrado Gilardoni,

    Corrado Gilardoni Corrado Gilardoni Oct 18, 2016 7:09 AM in response to michael_911
    Level 1 (8 points)
    Mac OS X
    Oct 18, 2016 7:09 AM in response to michael_911

    Hi Michael, you might not like my answer. I formatted the whole HD and reinstalled El Capitan. Reinstalled my files from the back-up and downloaded and configured all applications. Then I migrated again to Sierra. Nothing really changed. Two days later - and out of the blue - everything went back to run smooth as it did under El Capitan. So, I really do not know, what caused the improvement, eventually. I hope you will get your system up and running as you were used to, too. Best regards, Corrado

  • by michael_911,

    michael_911 michael_911 Oct 18, 2016 7:28 AM in response to Corrado Gilardoni
    Level 1 (4 points)
    Mac OS X
    Oct 18, 2016 7:28 AM in response to Corrado Gilardoni

    I´m at last luck that it´s working on your end ;-) I did a clean install to without restoring anything from time machine. Curious to know if you are also using Exchange Accounts and GMAIL?

     

    Thanks

    Michael

  • by milsky,

    milsky milsky Oct 18, 2016 7:28 AM in response to Corrado Gilardoni
    Level 1 (4 points)
    Mac OS X
    Oct 18, 2016 7:28 AM in response to Corrado Gilardoni

    I am still struggling on this, been running half my mail accounts on outlook and the other half on google web interface.... still mail is crawling.

     

    One of my collegues is suffering the same problem, surely Apple should do something about this

  • by KTouw,

    KTouw KTouw Oct 18, 2016 3:43 PM in response to michael_911
    Level 1 (12 points)
    Mac OS X
    Oct 18, 2016 3:43 PM in response to michael_911

    I have Microsoft Office 2011 installed and updated but I am not using Outlook now. Perhaps I should. I have had some significant improvement since uninstalling Mail Butler and then rebuilding mailboxes. Mail still is slower than in El Capitan and still slower than accessing Mail in iOS. Now it is just an irritating hesitation after clicking on a new email note or deleting a note. Probably between 1 and 2 seconds delay. Interestingly Yahoo IMAP account seems faster than Gmail IMAP account.

     

    Thanks for the comments.

    Ken

  • by bsalk,

    bsalk bsalk Oct 19, 2016 6:12 AM in response to bigw@
    Level 1 (4 points)
    Mac OS X
    Oct 19, 2016 6:12 AM in response to bigw@

    HI

    Have the same issue and the rebuild did not help. Is there a way to export all mail to an archive?

    System is an 2014 5K iMac 32G / 3Tb

     

    Thanks

    Bruce

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