woodstok1979
Level 1 (47 points)

Q: Touch ID Not Working after iOS 9.3 Update

My TouchID is not working, post the iOS 9.3 update yesterday. Doesn't work to unlock the phone, nor apps that use it. I disabled/enabled it. Re-setup my fingerprints, and no luck.  Rebooting phone doesn't help either.

 

Did not backup phone prior to update.  And have not tried doing a backup and restoring yet.  Was hoping for a quicker/better solution (and also wanted to report this issue).

 

Any ideas?

iPhone 6s Plus, iOS 9.3

Posted on Mar 22, 2016 2:12 PM

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woodstok1979

Q: Touch ID Not Working after iOS 9.3 Update

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  • by staarvik,

    staarvik staarvik Oct 4, 2016 1:05 PM in response to yardilady
    Level 1 (4 points)
    Oct 4, 2016 1:05 PM in response to yardilady

    Fantastic -  Yardilady's strange little hack using Outlook actually worked, thank you so much!

  • by Antoni Nadir Cherif™,

    Antoni Nadir Cherif™ Antoni Nadir Cherif™ Oct 11, 2016 7:04 AM in response to woodstok1979
    Level 2 (243 points)
    Oct 11, 2016 7:04 AM in response to woodstok1979

    I have the same issue with two iPhones 6, it begun with iOS 9.3 / iOS 10.x. The Touch ID is failing and so the button is only working. I didnt exchange the button, so its the original one in both devices. I dont know what Apple changed, but the killed my Touch IDs in both devices. This really *****. I tried everything from Reset, Hard Reset, DFU recovery, downgrade to iOS 9.3.5 (as older versions of iOS are not signed anymore by Apple). New installation of iOS 10 etc. I even checked the cables and connection of the button to the mainboard. Nothing of all these actions didnt help. Apple what is going on with the good and quality work of the years before? Now the software and hardware seems to me less buggy and not as stable as in the past…

  • by o_alienista,

    o_alienista o_alienista Oct 11, 2016 7:21 AM in response to woodstok1979
    Level 1 (4 points)
    iPhone
    Oct 11, 2016 7:21 AM in response to woodstok1979

    Hello friends

     

    I already told you that i had the same problem with touch id in the last 6 months.

     

    20 days ago, i have been experiencing a very hot iPad.... but when i say hot i mean discomfortable for holding ipad in hands

    Also, the battery started to fall very quickly . In about 2h hours it was completely gone.

    I upgraded to IOS 10... the problem persists

     

    Yesterday when i pick it up the iPad, it was dead.  JUST DEAD!!

    I've tried everything possible to restart it.

    Just got back from apple store and they made some tests....

    Well..... it looks like the main board is dead, and the touch id and the battery were symptoms of the near death board.

     

    My iPad had 15 months of use... NEVER has hit the ground, never got any moisture. Never traveled with it.

    I only used it to my daily reading.

     

    hope this never occur to you

     

    cheers

  • by Sirjoe73,

    Sirjoe73 Sirjoe73 Oct 12, 2016 3:16 PM in response to woodstok1979
    Level 1 (4 points)
    Oct 12, 2016 3:16 PM in response to woodstok1979

    IT's a hardware problem. Touch sensor to be replaced... unfortunately

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