lj_1

Q: Iphone 7 gets really hot during use.

 I just received my iphone 7 in Jet Black and the phone gets very hot while i'm using it.  Does apple know about this issue?

<Edited by Host>

iPhone 7, iOS 10

Posted on Sep 20, 2016 3:40 AM

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Q: Iphone 7 gets really hot during use.

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  • by John P.,

    John P. John P. Sep 30, 2016 10:45 PM in response to lj_1
    Level 4 (1,161 points)
    Mac OS X
    Sep 30, 2016 10:45 PM in response to lj_1

    Have a look here...

     

    Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support

    When you use the device or charge the battery, the device might get warm. You might notice that your device feels warmer in these situations:

    • When you set up your device the first time
    • When you restore from a backup
    • When apps reindex or reanalyze data, like Photos tagging for faces, places, or keywords after a software update

    These conditions are normal, and your device will return to a regular temperature when complete.Here are some of the higher ambient-temperature conditions and activities that might cause the device to change performance and behavior:

    • Leaving the device in a car on a hot day.
    • Leaving the device in direct sunlight for an extended period of time.
    • Using certain features in hot conditions or direct sunlight for an extended period of time, such as GPS tracking or navigation in a car, or playing a graphics-intensive game.
  • by Tim Sodhi,

    Tim Sodhi Tim Sodhi Oct 1, 2016 6:36 PM in response to lj_1
    Level 1 (9 points)
    iPhone
    Oct 1, 2016 6:36 PM in response to lj_1

    Indeed, same problem here. Two iPhone 7s, one of them can't hold a charge beyond six hours total (use/non-use) and the other one is absolutely fine. The errant phone also gets really hot with any kind of use.

  • by keith marvin,

    keith marvin keith marvin Oct 2, 2016 4:29 PM in response to lj_1
    Level 1 (9 points)
    iPhone
    Oct 2, 2016 4:29 PM in response to lj_1

    I bought a new Iphone 7 about a week ago and I noticed that the device gets really warm when I use snapchat or there are 10 apps running on the background, I don't really get this issue on my Iphone 6s  I hope someone will fix this issue asap I am very worried. ta

  • by Jared2016,

    Jared2016 Jared2016 Oct 3, 2016 9:15 AM in response to lj_1
    Level 1 (4 points)
    Oct 3, 2016 9:15 AM in response to lj_1

    Hello, I am glad I am not the only one. I am seeing threads all over the web about this. I just got the iPhone 7 Plus Jet Black 256 Gig from Verizon about a week ago (It was a Pre-order).

     

    The phone overheats anytime I use it. Doing things as simple as checking my email, browsing the web or even swiping through my home screens cause the device to rapidly heat up.

     

    The only other phones I have ever had heat problems with are the Samsung Galaxy S Series (I am an app dev so unfortunately have to have an Android). Those get so hot It is crazy. Now to my disappointment, after spending a grand on a cell phone it is doing the same thing. My phone is always in an Air Conditioned space.

     

    I am coming from the iPhone 6s 128 Gig which never had this problem, and dare I say it - seems even faster then the 7.


    I just wanted to chime in and say that I have this problem as well and It seems to be an issue.

     

    I am going to call Apple Support and see how they handle this...

     

    I wish Steve Jobs was still with us!! Anyway my rant is over.

  • by angryshortguy,

    angryshortguy angryshortguy Oct 3, 2016 10:02 AM in response to lj_1
    Level 1 (4 points)
    Oct 3, 2016 10:02 AM in response to lj_1

    I'm restoring it from my iPhone 6 plus backup on iTunes now.

    I have a laser thermometer and it's reading over 104 degrees.IMG_20161003_125535.jpg

    Too hot to put in my pocket, not that I'd take a chance at that temperature.

    What the heck is going on?!

  • by Kfinge3,

    Kfinge3 Kfinge3 Oct 5, 2016 10:47 AM in response to lj_1
    Level 1 (4 points)
    iPhone
    Oct 5, 2016 10:47 AM in response to lj_1

    My phone is doing the same thing. Received my iphone 7 plus in matte black a couple of days ago. Have felt it get very warm, and drain my battery. I am concerned, considering my iphone6 never did this. How can I fix? 

  • by thtutht2,

    thtutht2 thtutht2 Oct 7, 2016 1:33 AM in response to coolooc
    Level 1 (8 points)
    Oct 7, 2016 1:33 AM in response to coolooc

    MY problems are worse

  • by S13PH4N,

    S13PH4N S13PH4N Oct 7, 2016 12:14 PM in response to S13PH4N
    Level 1 (4 points)
    Oct 7, 2016 12:14 PM in response to S13PH4N

    Today i got a new Phone and restored all the Data from the backup.

    That one is working perfectly and not getting warm or hot anymore.

     

    seems like all your phones have hardware issues guys... 

  • by proff. Ala'a,

    proff. Ala'a proff. Ala'a Oct 11, 2016 4:19 PM in response to lj_1
    Level 1 (12 points)
    Oct 11, 2016 4:19 PM in response to lj_1

    iPhone 7 is lustrus...  and when you choose this product, you r in the right way...  the problems you and I will face are trivial...  no that much bigger which make us worried..

     

     

    with iPhone no worries... believe me

  • by alinaeiniemeinie,

    alinaeiniemeinie alinaeiniemeinie Oct 12, 2016 3:11 PM in response to Jared2016
    Level 1 (10 points)
    Oct 12, 2016 3:11 PM in response to Jared2016

    same here!! using whatsapp occasionally opens it at a slower pace than the 6s i had (right now 7plus matte black 128GB) Using camera especially heats it up...

  • by chocholynn,

    chocholynn chocholynn Oct 12, 2016 7:05 PM in response to lj_1
    Level 1 (8 points)
    Oct 12, 2016 7:05 PM in response to lj_1

    I do not have an iPhone . I was given a used iPhone 4. Any advice for someone who is not familiar enough with the product.

  • by wishbmw,

    wishbmw wishbmw Oct 13, 2016 3:48 PM in response to lj_1
    Level 1 (4 points)
    Oct 13, 2016 3:48 PM in response to lj_1

    Hi!  I recently had that exact same issue.  I contacted Verizon and they sent me a new device.  Unfortunately, the same problem occurred.  I made an appointment at my local Apple store and because of iOS10 it is necessary to backup restore the phone to its original settings via iTunes not iCloud.  I was simply restoring from an iCloud backup.  Once I did a "hard" restore via iTunes and downloaded my purchased apps as if I had a new phone, the problem was solved.  This also helped with the battery life [I was having major issues with this as well as the overheating issue].

     

    Hope this helps!!

  • by wishbmw,

    wishbmw wishbmw Oct 13, 2016 3:49 PM in response to Kfinge3
    Level 1 (4 points)
    Oct 13, 2016 3:49 PM in response to Kfinge3

    Hi!  I recently had that exact same issue.  I contacted Verizon and they sent me a new device.  Unfortunately, the same problem occurred.  I made an appointment at my local Apple store and because of iOS10 it is necessary to backup restore the phone to its original settings via iTunes not iCloud.  I was simply restoring from an iCloud backup.  Once I did a "hard" restore via iTunes and downloaded my purchased apps as if I had a new phone, the problem was solved.  This also helped with the battery life [I was having major issues with this as well as the overheating issue].

     

    Hope this helps!!

     

    PS I also had the 6s Plus and never any issues.

  • by wishbmw,

    wishbmw wishbmw Oct 13, 2016 3:53 PM in response to angryshortguy
    Level 1 (4 points)
    Oct 13, 2016 3:53 PM in response to angryshortguy

    Hi!  I recently had that exact same issue.  I contacted Verizon and they sent me a new device.  Unfortunately, the same problem occurred.  I made an appointment at my local Apple store and because of iOS10 it is necessary to backup restore the phone to its original settings via iTunes not iCloud.  I was simply restoring from an iCloud backup.  Once I did a "hard" restore via iTunes and downloaded my purchased apps as if I had a new phone, the problem was solved.  This also helped with the battery life [I was having major issues with this as well as the overheating issue].

     

    Hope this helps!!

  • by Rafael Escala,

    Rafael Escala Rafael Escala Oct 14, 2016 6:40 AM in response to Arrow->
    Level 1 (12 points)
    Video
    Oct 14, 2016 6:40 AM in response to Arrow->

    La Presente Tiene Como Finalidad solicitar de su Ayuda soy de Caracas Venezuela y queria participarle Que CUANDO Actualice el software de Iso 10 al Iphone 5s de el equipo de Presente los Siguientes Problemas: como al Revisar La Lista de Contacto La Misma sí adapta Estado de parar y sen No Hay Manera de buscar algun nombre de Los Mismo tambien al buscar para enviar Mensajes de texto e igual Manera sí Queda Como BLOQUEADO CUANDO voy a buscar para Realizar Alguna Llamada desde la Lista de Contacto

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