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All replies
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Helpful answers
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Oct 2, 2016 10:28 AM in response to Neil 1952by Starr.C,Hi Neil 1952,
I understand that you've been having some issues with your iPhone recognizing your fingerprint for Touch ID. I know it's nice to have this efficient and secure feature available, so I'm happy to help.
When using Touch ID, make sure your fingers are clean and dry. This article offers additional help with Touch ID:
Use Touch ID on iPhone and iPad - Apple Support
Thanks for using the Apple Support Communities. Cheers! -
Oct 2, 2016 11:48 AM in response to Neil 1952by Neil 1952,Thank you for your reply Starr.C
The problem is'nt the initial setup, it's after 60 minutes later when it stops recognising my finger print.
Any ideas?
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Oct 2, 2016 12:03 PM in response to Neil 1952by demwun ,I have exactly the same issue. My thumb is not dirty....just a regular thumb looking for a functioning feature.
it started giving me trouble when I updated to 10.0.2, I downgraded, and the issue is still here....
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Oct 2, 2016 12:03 PM in response to Neil 1952by Allen A,Neil 1952,
Thanks for the followup and additional information.
The article that was shared offers useful information for troubleshooting Touch ID, even after it's been set up. It's important to have clean and dry fingers when using Touch ID even if it's already set up to ensure an accurate reading.
Cheers! -
Oct 7, 2016 10:04 AM in response to Starr.Cby Strgzr,Was working but now doesn't work for me either-iph6, ios10.0.2, I have clean fingers and home button(x3 fingers set up); I even tried resetting the phone, turning the iPhone touch setting on and off -nothing is helping now, it still doesn't work.
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Oct 12, 2016 4:19 AM in response to Strgzrby mierder,I have checked the page where u say how to set up touchID this is not the issue. it is just not working aftr the IOS uptdate, can you please give some more advice other than referring to that instruction page? (i have clean fingers and everything required, ......)
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Oct 13, 2016 2:49 AM in response to Neil 1952by olegm16,HI all,
experiencing exactly same problem. touchid stops works after some minutes.
