jackhahahahaha

Q: IOS 10 Update. Phone calls not working.

Yesterday I downloaded IOS 10 for my iPhone 6.

 

When I now make phone calls, others cannot hear me over the phone. I can hear the person who I am talking to fine but they cannot hear me. Has anyone else had this issue? If so, is there any way to fix it?

 

I am also not a T-Mobile customer. I am with Verizon.

iPhone 6, iOS 10

Posted on Sep 16, 2016 2:56 PM

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Q: IOS 10 Update. Phone calls not working.

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  • Helpful answers

  • by darren.s,

    darren.s darren.s Sep 17, 2016 11:48 AM in response to jackhahahahaha
    Community Specialists
    Sep 17, 2016 11:48 AM in response to jackhahahahaha

    Hello jackhahahahaha,

    Thank you for using Apple Support Communities. It's my understanding that since updating to iOS 10, other callers are unable to hear you when using your iPhone 6. Being heard can be most important part of a phone call. I want to make sure others are able to hear you clearly. 

    First I recommend restarting your iPhone. This can resolve many unexpected behaviors. Use the steps below to restart, if needed.

    1. Press and hold the Sleep/Wake button until the red slider appears.
    2. Drag the slider to turn your device completely off.
    3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

    Restart your iPhone, iPad, or iPod touch 

    If the issue persists, test the microphones on your iPhone and follow the "Get help" section in the link below.

    Get help with microphones on your iPhone, iPad, and iPod touch

    Have an amazing day!

  • by Cynomologus,

    Cynomologus Cynomologus Sep 19, 2016 8:01 AM in response to darren.s
    Level 1 (4 points)
    Sep 19, 2016 8:01 AM in response to darren.s

    Any other fixes?  Restarting the phone does not work.

  • by Sobell House,

    Sobell House Sobell House Sep 24, 2016 9:51 AM in response to darren.s
    Level 1 (8 points)
    iPhone
    Sep 24, 2016 9:51 AM in response to darren.s

    I manage about 15 iPhones for a small team in the UK and over the past week almost all the users have complained to me about the same thing. All but one of those who complained are on the Vodafone network the other uses Giff Gaff (O2?). Is this a widespread problem? Is Apple aware of the problem? Can you advise how to fix this issue? We have tried resetting all the phones and it has not helped. We have checked the microphones - they are working and switched on.

  • by maxgoesinternet,

    maxgoesinternet maxgoesinternet Sep 30, 2016 2:31 AM in response to jackhahahahaha
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 2:31 AM in response to jackhahahahaha

    same here. Had that with 2 devices already. Iphone 6 and 7 both on ios10.

  • by DrewcypherX2345,

    DrewcypherX2345 DrewcypherX2345 Oct 2, 2016 8:39 PM in response to darren.s
    Level 1 (4 points)
    iPhone
    Oct 2, 2016 8:39 PM in response to darren.s

    Restarting doesn't work. Resetting the network settings doesn't work.

  • by orangebuckeye,

    orangebuckeye orangebuckeye Oct 3, 2016 6:59 AM in response to jackhahahahaha
    Level 1 (8 points)
    iPhone
    Oct 3, 2016 6:59 AM in response to jackhahahahaha

    I'm having the same problem on my iPhone 6Plus.  All was fine until I updated to iOS 10.0.2 yesterday.  Phones calls are intermediately not working.  I can make and receive calls....but I cannot hear the other user on the other end.

  • by jomino,

    jomino jomino Oct 3, 2016 1:24 PM in response to jackhahahahaha
    Level 1 (4 points)
    iPhone
    Oct 3, 2016 1:24 PM in response to jackhahahahaha

    I sort of have this problem, as well as my wife. We just got our iphone 7's sent to us last week and intermittently when we make or receive calls, the other person on the line complains that they can't hear us or that we cut out or fade out, and it is really starting to get annoying. We have both checked our mic's on the voice memo app and when we call each other on our phones we can't seem to replicate the issue. We don't have the best reception in our home, but when we were using our old phones, we were also not using IOS 10, we hadn't updated until we had our new phones and we never had an issue, even with one bar. What is the problem?

  • by joergen.peter.guldfeldt@region,

    joergen.peter.guldfeldt@region joergen.peter.guldfeldt@region Oct 4, 2016 3:23 AM in response to jackhahahahaha
    Level 1 (4 points)
    Oct 4, 2016 3:23 AM in response to jackhahahahaha

    Have the same problem in DK (TDC) and is also on version 10.0.2. Restarts solves the problem....for a while. Fix this!

  • by lahuerita,

    lahuerita lahuerita Oct 13, 2016 12:29 PM in response to orangebuckeye
    Level 1 (4 points)
    iPhone
    Oct 13, 2016 12:29 PM in response to orangebuckeye

    Several in our office are having the same issues. Several seconds after accepting a call and during the conversation, the phone will go silent. Neither you nor the party you are speaking to can hear each other. However, the screen still shows you in an active call. This has happened numerous times during the day since upgrading to IOS 10.0.2. We need a fix immediately as this happened during a 911 call today!

  • by maxgoesinternet,

    maxgoesinternet maxgoesinternet Oct 19, 2016 2:58 AM in response to jackhahahahaha
    Level 1 (4 points)
    iPhone
    Oct 19, 2016 2:58 AM in response to jackhahahahaha

    I updated to 10.0.3 because it seem to have the fix for exactly our problem. Turns out that the problem still exists after the update and makes it even worse. What happenend only occasionally, now happens in every phonecall. Not acceptable for buisness calls. I am forced to look for alternatives now.

  • by lahuerita,

    lahuerita lahuerita Oct 19, 2016 4:41 AM in response to jackhahahahaha
    Level 1 (4 points)
    iPhone
    Oct 19, 2016 4:41 AM in response to jackhahahahaha

    Update to my original post:

     

    I called Apple Tech support and they were able to walk me through a reset. Since the reset, I have not had any of the issues. You may want to try it. Go to Settings>General>Reset (all the way to the bottom of the screen) then select Reset All Settings. The phone will go through a restore and reboot. You'll have to reset your WiFi password but it fixed the problem I was having. Hope this helps!

  • by orangebuckeye,

    orangebuckeye orangebuckeye Oct 19, 2016 5:11 AM in response to lahuerita
    Level 1 (8 points)
    iPhone
    Oct 19, 2016 5:11 AM in response to lahuerita

    Perhaps you mean Reset Network Settings and NOT reset All?  Reset All will delete everything from your phone and reset to factory settings.  I could be wrong...unless they changed something.

  • by lahuerita,

    lahuerita lahuerita Oct 19, 2016 6:51 AM in response to orangebuckeye
    Level 1 (4 points)
    iPhone
    Oct 19, 2016 6:51 AM in response to orangebuckeye

    No, Apple Support had me select Reset All. I was worried that it would delete all of my settings and apps but everything loaded back just fine (all my settings, email, etc.) with the exception of the WiFi password. I just reentered it and it's been working fine since then. We did the same with my husband's phone and it fixed his problem too.