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All replies
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Helpful answers
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Oct 2, 2016 10:24 AM in response to MrBojingelsby brenden dv,Hi MrBojingels,
Congratulations on the new iPhone 7! I understand that the image quality from the camera is not as good as you were expecting. With such a good camera, I know it's important to take beautiful pictures, so I'm happy to help.
Despite the iPhone 7 having improved low-light capabilities, it's important to be sure that you have adequate lighting when taking a picture. In addition, make sure that you're focusing on your subject by tapping on it. This article has additional information for how to take beautiful photos with your iPhone:
Take and edit photos with your iPhone, iPad, and iPod touch - Apple Support
If after going through this article you believe that the camera is still having issues, this article provides some troubleshooting:
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Thanks for using the Apple Support Communities. Cheers! -
Oct 3, 2016 11:29 AM in response to MrBojingelsby Koetjesreep,I have the same issues, en the solution don't help.
When you zoom in on the photo, it's like looking at a painting.
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Oct 4, 2016 2:56 PM in response to MrBojingelsby JayC100,I'm so glad someone else is having the same issue. All I keep hearing is how great the new pine camera is, but are they being paid to say that as mine is dreadful on my 7 plus.
I've taken photos in various lights and they're all really bad quality (not my photography). Like MrBojingels my iPhone 6 was a lot better quality. It's mildly ok taking a close up but anything a foot away or more is a mess, even worse if I zoom in it's like I've taken a soft focus 8bit picture.
I've force close, hard reset, erased and restored with no effect hoping it was a software issue.
Any help with this would be great.
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Oct 5, 2016 12:46 AM in response to MrBojingelsby MrBojingels,I think it is a great bug of iOS 10.
If you take a 3rd Party App like ProCamera and watch the results of the original RAW-File, they look pretty.
If you watch the jpg-File it looks like crap.
So I think iOS10 make the picture bad with a bad algorithm or something else.
I hope Apple will fix this very fast, in the actually Beta of 10.1 the bug already exists!
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Oct 6, 2016 6:13 PM in response to MrBojingelsby Skerb,I Am having this issue too... I use my iPhone for eBay with a light box. Perfect setting. Terrible photos! I am very disappointed And it is having an impact on my business.
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Oct 7, 2016 12:16 PM in response to MrBojingelsby iphone7plus28,I'm having this exact problem. Zoom in and it looks like a bad painting. Heavily pixelated edges, etc. I restored - no change. I upgraded to beta version - no change. I also see slight improvement in other apps vs the ios Camera app.
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Oct 10, 2016 8:19 AM in response to MrBojingelsby JoeConnell,I am having this exact same issue. it doesn't matter whether it is outside on a sunny day or not. good light doesn't help. If I use the adobe lightroom app and shoot in dng then it fixes the problem. but who wants to do that for every picture taken. I don't know if it's a compression issue or the OIS.
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Oct 11, 2016 12:30 PM in response to MrBojingelsby iphone7plus28,
I took my phone to Apple store in STL this weekend. They agreed that photos were terrible and my phone was replaced on the spot. The pictures are no better, and the display model appeared to do the same thing. The tech went from, "wow this does take terrible photos" to "a lot of it is how you use the camera, lighting, etc..". If I shoot with an app that does RAW I have much better quality - and 5 times the storage per photo. I have to think someone at Apple sees the issue and is working on a software update??? -
Oct 12, 2016 2:59 AM in response to iphone7plus28by JoeConnell,WE can only hope they see and care about this issue. I don't really see anyone else talking about it.
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Oct 14, 2016 6:45 PM in response to MrBojingelsby kathyf53,My pictures are awful too! worse then any phone I have had and the video is even worse
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Oct 15, 2016 5:44 PM in response to MrBojingelsby Somecreate ,I have the same issue, watercolor pictures... can't believe so many reviews say it is a great camera.
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Oct 15, 2016 7:22 PM in response to MrBojingelsby fateloop,Hi,
I also believe there is a software issue in iOS 10 affecting the camera of the iPhone 7 and iPhone 7 Plus. It's affecting both the focus and auto white balance of the photos taken by these devices. Let's hope this raises awareness of this issue.
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Oct 16, 2016 3:43 AM in response to MrBojingelsby Garlicdja,I Too am having this problem. So far I talked with apple support on the phone followed by an in store appointment at the Genius Bar. the staff member did agree that the photos were of poor quality, grainy, blurry, almost water colored in appearance. He recommended I wait until an update due sometime in October, but there were no other complaints at that time. I'm very frustrated at the stark contrast between the advertised quality and the actual quality of photos. My wife still has her 6 plus, and it's out performing my camera with every environment.
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Oct 16, 2016 6:00 AM in response to Garlicdjaby JoeConnell,I Certainly hope this is fixed by an update, but I don't have confidence in apple concerning this. I don't think there is enough people complaining.
