Woke up to "bricked" iPhone 7 Plus, Genius said Facebook app caused issue?

Hello. I woke up this morning to a bricked iPhone 7 Plus. Went to bed working fine. Only recent changes to it was iOS 10.1 which I installed on October 27th, phone was working almost 2 days fine. Wouldn't turn on at all this morning. Then started displaying Apple logo, then the loading bar would show, corrupted looking, and it would just repeat the process, not turning on.


Googled for help, and tried the "restore" iPhone option via iTunes with iPhone plugged in doing a hard reset. The iPhone displayed the restore option, telling me to plug into iTunes. iTunes would NOT pop up the restore option. So Apple.com said to take to a genius bar.


Got back from Genius bar. He was able to re-set my iPhone 7 Plus to factory default settings. Thank god I backed-up when iOS 10.1 was released. Restored and is working now.


My question is, the guy at the genius bar said it was the Facebook app on the actual phone. Is this true? Facebook had an iPhone update October 20, 2016 & everything was working fine. On the other hand, Facebook Messenger had an update as well, but this was October 27, 2016. 2 days ago. My phone was bricked this morning. I am still unclear why. Was it the Facebook app? Genius bar guy said to delete the Facebook app until I hear something. But I haven't even heard of this issue at all recently. Google searches produce no information.


Was just wondering what happened so this doesn't happen again.


Thanks.

iPhone 7 Plus, iOS 10.1

Posted on Oct 29, 2016 2:43 PM

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Jun 24, 2017 10:13 PM in response to sgibby

I am having a similar issue and I am at my wits end on this one. My iPhone 7 Plus got bricked and I don't even know why. I have attempted numerous times to restore from iTunes and it will just keep going back to DFU/Recovery mode. What to do from here? I was told by an Apple tech at a local store that it's a hardware issue and to ship to Apple for a replacement. I have never had issues with the iPhone before until now.

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Nov 4, 2016 6:44 AM in response to xxofmark

I Know I'm kinda late here, but I had the same problem 10 days ago on my iPad Air 2.

My iPad suddenly rebooted and got stuck at the apple logo, i had to restore it (thank God I had everything backed up), and when it finished I noticed all apps are there except for facebook. So I reinstalled it manually and my iPad immediately crashed and had to restore it again.

i Haven't seen many similar cases around, which is kinda weird. Now I'm forced to browse facebook through safari. 😠

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Dec 2, 2016 3:29 PM in response to xxofmark

I know of 3 people with iPhones 7 which were working fine when the user went to bed, only to have a bricked iPhone when they woke. However, I have seen iPhones 7 brick before my very eyes when installing software. I'm also a 7 year iPhone developer and have an app in the store which a user reported "bricked his phone" when installing the app. Our app does contain software from Facebook, but ANY app bricking a phone during installation simply should not be possible.


I can't help but assume the iPhone 7 has a hardware/driver flaw. Has anyone else experienced something similar? OP, have you seen any issues since your iPhone 7 was restored?

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Woke up to "bricked" iPhone 7 Plus, Genius said Facebook app caused issue?

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