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Strimkind

Q: Battery Recall

I just read an article about how more ibook batteries are being recalled:

http://www.prnewswire.com/news/index_mail.shtml?ACCT=104&STORY=/www/story/08-24- 2006/0004421452&EDATE=

Time for everyone to check their batteries again (I do not believe mine applies with HQ4527 =/...oh well). Its not on the apple website yet, but it should be soon.

iBook, Mac OS X (10.4.6)

Posted on Aug 24, 2006 10:37 AM

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Q: Battery Recall

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  • by Austino311,

    Austino311 Austino311 Sep 2, 2006 9:27 AM in response to Perseus
    Level 1 (15 points)
    Sep 2, 2006 9:27 AM in response to Perseus
    Why would you want to cancel your replacement? You're not going to be charged/punished for apple's initial mistake on the battery serial numbers. I'm also in the same situation and I'm looking forward to a new battery (provided apple doesn't intervene somehow??)
  • by K Shaffer,

    K Shaffer K Shaffer Sep 2, 2006 3:26 PM in response to Perseus
    Level 6 (14,367 points)
    Desktops
    Sep 2, 2006 3:26 PM in response to Perseus
    If by chance, you are sent a replacement battery based on information
    at the time you placed the order for one and in good faith, then the
    information was changed and no contrary edict issued, you probably are
    safe to assume your "battery was covered." The transaction was proper.

    Due to some issues I had with getting into the site, I ended up exchanging
    a few emails and a few phone calls (like tag) before connecting by phone
    with an executive in charge of the recall. He suggested if by some error
    I am to receive a second battery (have not received the valid first one yet)
    to simply keep it. But, he was talking to me... and no mention was made
    about my iMacG4's problems under AppleCare where I ended up doing alot
    of troubleshooting before the authorized repair store 100+ miles one way
    from where I live would actually start in on replacing logic board(s) as
    indicated by the odd failures I could reproduce at home, while the expert
    could not. And I have 3,000 miles on my vehicle for just one "covered"
    repair; and many months that computer sat in the repair shop, while
    they were unable to figure it out; yet I did so at home (& documented it.)

    My backup computer for the iMacG4 is/was this iBookG4 that I can't
    use until I get a battery; so I hope the iMac doesn't go funky again.

    [They could have offered me a second generation Intel® iMac for that'n! ]
  • by sciqueen,

    sciqueen sciqueen Sep 4, 2006 10:07 AM in response to Strimkind
    Level 1 (0 points)
    Sep 4, 2006 10:07 AM in response to Strimkind
    What does apple do with all the returned batteries? I couldn't find the answer in the FAQs. With all we know about the environment and not dumping our junk into either our water/waste stream or into other countries, I was curious what the game plan for millions of dead-beat batteries will become. Can some of the parts be recycled?

    (In fact I'd love to see the next presentation by Steve include such info in his incredible power points - it would awe me as much as time machine.)
  • by Runswithscissors,

    Runswithscissors Runswithscissors Sep 5, 2006 1:49 PM in response to Strimkind
    Level 1 (0 points)
    Sep 5, 2006 1:49 PM in response to Strimkind
    I saw the article and submitted my iBook battery number, getting a quick confirmation from Apple on Aug. 25. Five working days later (today), the replacement battery arrived at the front door. IIRC the first time they replaced my iBook battery because of possible problems, it was similarly speedy.
    Since I'm not in a major city, in Canada, they included two return labels for my convenience--UPS for pickup at my door, or FEDEX if an office happens to be handy to me.
  • by Lutetia,

    Lutetia Lutetia Sep 5, 2006 5:58 PM in response to Runswithscissors
    Level 4 (1,855 points)
    Sep 5, 2006 5:58 PM in response to Runswithscissors
    According to the instuctions, the FedEx label is to be used if you're in the United States. In Canada, you need to call UPS to arrange for pickup.

    I just received my battery today as well - took about 12 days.
  • by David KC Lee,

    David KC Lee David KC Lee Sep 5, 2006 11:06 PM in response to Strimkind
    Level 1 (5 points)
    Sep 5, 2006 11:06 PM in response to Strimkind
    I got my new battery replaced exactly 1 week after calling AppleCare, i'm impressed with their service.
    Now new battery capacity is 4596mAh, old one only 4400mAh.
  • by iMargB,

    iMargB iMargB Sep 6, 2006 8:18 PM in response to David KC Lee
    Level 2 (415 points)
    Sep 6, 2006 8:18 PM in response to David KC Lee
    Same here. I'm pleasntly surprised to receive my replacement battery in about a week. I expected it to take at least closer to the 4 weeks as there were so many to replace. It's in the iBook, being calibrated. Excellent customer service, as always.

    ~margaret
  • by tomas472,

    tomas472 tomas472 Sep 6, 2006 9:22 PM in response to Runswithscissors
    Level 1 (0 points)
    Sep 6, 2006 9:22 PM in response to Runswithscissors
    I registered my laptop batteries on the 24th and just got one of them today. I do notice one obvious external change: No screws holding the case together, it's a sealed case.

    (I'm glad one of the batteries got here - I leave on a trip tomorrow morning.)

    --
    Tomas

    eMac, iMac, iBook   Mac OS X (10.4.7)   One new battery here, waiting on one more.
  • by Wizzard Prang,

    Wizzard Prang Wizzard Prang Sep 8, 2006 2:52 PM in response to hockeychica
    Level 1 (10 points)
    Sep 8, 2006 2:52 PM in response to hockeychica
    My replacement battery arrived today by UPS - that's just 11 days! Thank you Apple.
  • by redbairn,

    redbairn redbairn Sep 11, 2006 9:14 AM in response to Strimkind
    Level 1 (0 points)
    Sep 11, 2006 9:14 AM in response to Strimkind
    Good day all, I have a problem with this system too. I looked at the http://www.cpsc.gov/cpscpub/prerel/prhtml06/06245.html site and my SN fell into the category but not on the Apple site. Can I contact Apple via email to ask them about this?

    Concerned Mac user,

    Craig
  • by tomas472,

    tomas472 tomas472 Sep 11, 2006 4:52 PM in response to redbairn
    Level 1 (0 points)
    Sep 11, 2006 4:52 PM in response to redbairn
    "I looked at the http://www.cpsc.gov/cpscpub/prerel/prhtml06/06245.html site and my SN fell into the category but not on the Apple site."

    The listing on the Apple site is a more refined list that considers more detail from the battery's serial number to make certain it is a battery that contains the suspect cells from Sony.

    If your battery is NOT included in the listing on the Apple site, it does not contain Sony cells.

    Hope that helps!

    Tom
  • by rosebuddus,

    rosebuddus rosebuddus Sep 11, 2006 5:46 PM in response to Strimkind
    Level 1 (0 points)
    Sep 11, 2006 5:46 PM in response to Strimkind
    i have checked my model # and it is the one that's being recalled. is it only the ones with that model # or is it certain serial #'s too? the apple site says to find my serial # i have to remove the keyboard, like that's just some random thing everybody knows how to do. i don't want to do that if i don't have to, so can anybody answer that?
  • by Adrian Clarke1,

    Adrian Clarke1 Adrian Clarke1 Sep 11, 2006 10:17 PM in response to rosebuddus
    Level 4 (3,580 points)
    Sep 11, 2006 10:17 PM in response to rosebuddus
    Hi rosebuddus and welcome to discussions.

    As you might have gathered if you had read the rest of this thread, the serial # of your battery is the important thing. To find the serial # of your battery follow the instructions in This Article. The list of affected battery serial #s is in the same article.

    If your iBook will boot up there is no need to remove the keyboard, though it's not difficult.

    To find your iBook serial # without removing the keyboard follow the instructions in This Article.

    Good luck,

    Adrian
  • by Rob Stevens,

    Rob Stevens Rob Stevens Sep 13, 2006 5:18 AM in response to tomas472
    Level 1 (45 points)
    Sep 13, 2006 5:18 AM in response to tomas472
    Did you get a shipping confirmation email or did it just show up on your doorstep?
  • by tomas472,

    tomas472 tomas472 Sep 13, 2006 8:38 AM in response to Rob Stevens
    Level 1 (0 points)
    Sep 13, 2006 8:38 AM in response to Rob Stevens
    The only advance notice I got from Apple was the original 'confirmation' notice via e-mail (Battery Confirmation Reference No: 20XXXXX) after using the on-line form to register my battery for the recall.

    I did not receive any notification that the battery had shipped, and did not know to expect it until it was at my door.

    Tomas

    eMac, iMac, iBook   Mac OS X (10.4.7)  
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