iOS 10.1 Battery drain

ACE7676

http://www.imore.com/how-to-fix-iphone-battery-life-problems

So after 62mins on the phone with Apple they replaced my iphone6s with a new one - accepting the battery issue. The new one arrived very fast as they did an express delivery and I am so glad to see the back of the old phone. but apple have handled this issue so badly and with so little grace and customer care. The thing is that I had all the applecare stuff possible and I still have spent probably 6hrs on the phone or on chat to resolve the issue - really not happy and if apple do monitor these boards I hope they read this.

That's great news. I have been fighting tooth and nail to have mine replaced with multiple trips and phone calls with endless chasing your own tail scripted support routines to no avail.

The fact remains I can't use apple's latest software with the 6s and I have all the apple care + stuff too. Next time I will most definitely be shopping the market considering other options.

The fact that apple is doing this to is shows us they don't care about us. Only our $. They only police the forums for what they want to delete not for customer feedback.

Great so just spent an hour in talkin to apple support and i have a battery fault!! Which has amazigly only happened since last 2 ios updates but what i missed when i was talkin 2 support person was this little nugget how can my battery b faulty when he replys we know of this issue and the best way 2 fix it!!! Wud that b 2fob genuine people off who havent had any trouble till last update snd make the pay for new batterys??? Hhhhmmm i feel a move to the dark side and android coming on if i dont get the answers n help i want!!!

I love how they tell you they know what the issue is and how to fix it but don't actually give you any information

I would suggest that you call Apple support and discuss the issue. Probably

Better to speak to someone who is accountable at the end of the phone line and can action on your behalf.

They should run a diagnostic test over the phone With with you to verify battery drain and life cycles of the battery etc.

They wil be able to check your serial number as they did with me to determine if it is one of the known affected phones.

Further to that irrespective of the outcome on the call in relation to your serial number, you should book an apontment with the Genius Bar. The Genius Bar will run the same diagnostic tests and discuss how the issue has been affecting the phone.

There will be a standard protocol for the representative to follow should your phone be outside the known affected serial range (which mine was) after the press release and at the point of bringing it to Apple for the second time.

You will have to have conducted the following tests:

- Reset phone to factory settings 'Settings>General>Erase all content'

(I would suggest before doing so to backup your phone to the cloud and also created an encrypted backup via iTunes).

The phone should not be restored from the backup to fault diagnose that this is a SW/HW issue related to the phone and not a symptom of a broken install.

- Erase and restore to backup so that you have all of your apps installed and signed in as per full previous operation. The encrypted backup will restore all password settings inside apps which the iCloud backup cannot.

It is good to have an encrypted backup made especially should you be getting a new phone when you visit the Apple Store.

I've fixed the issue. Turn off the raise to wake gesture under the display menu. Fixed the issue on my 6s running iOS 10.1.1

Turn off the raise to wake feature under the display menu. Fixed my 6s running 10.1.1

Turn off raise to wake under display. It fixed my phone.

I have an iphone 6 but cant see the raise to wake thing is this a thing only on the 6s any ideas??

Ok so just FYI a full restore using iTunes doesn't help. My iPhone 6 is slowly becoming unusable. It'll die out at 90% or 70% doesn't matter. Then after either plugging it in for a few seconds or pressing the sleep/wake button a few times it boots back up and the battery percentage is right where it left off. This is NOT a faulty battery. It's iOS 10.1.1 . . .

I'm wondering now if we should refer to this problem as "DrainGate". I've never experienced a problem that hinders my confidence in my device. I'm a Mac user since the early '90's and have only used iPhones so to say that is fairly serious coming from me. I'm actually afraid to use the camera or any other "high draw" app without it plugged in. Even though I can still down grade my phone to iOS 9.3.5 (rock solid battery performance) it's not exactly convenient since all my apps have updated to require iOS 10+. Fingers crossed Apple's iOS 10.2 resolves this battery issue.

My iPhone 6 (16GB) has been doing this and it's still on iOS 9.3.5. It's baffling, my usage pattern hasn't changed at all yet my phone now always dies around an hour or two earlier than it used to. I force restarted it earlier (was on 1% after 5 hours) and rebooted with 37% battery. Very annoying, especially considering it wouldn't have rebooted if it had died.

I'm not one for conspiracy theories, but it's probably been doing it for the last two months or so (which would obviously happen to coincide with the iOS 10/iPhone 7 release). Hope this is somehow addressed, is ridiculous that it's affecting iPhones that aren't even running iOS 10 though.

#draingate #wastemytimegate #applecaregatefail it used to be easier to have your problematic device replaced without issue. iOS 10 was off to a good start. Now it just stinks. Tinfoil theories aside Apple has all the inner workings and hooks to pull the plug on your device