Blue screen - unable to boot

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Level 1

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Blue screen - unable to boot

Having some issues with this Mac mini I got for testing some software for work. It is a Mac mini MB138LL/A (1.83 GHz Intel Core Duo) Late 2006 with OSX 10.6.8. It worked fine for the past 2 weeks, only hardware change I did was upgrade to 2GB RAM. Today I was setting up teamviewer for unattended access (via LAN only) as it will be off to the side and not easily accessible across the room since the mouse, keyboard and monitor will spend most of their time hooked up to other testing systems, so teamviewer is the simple easy choice for accessing it. Upon finishing the login for teamviewer to share it, the OS locked up, so I had to hard boot it. After that now it shows the Apple logo with chime, then goes to bluish screen with wheel for 10 seconds, wheel disappears, screen flashes and right back to that wheel.

What I have tried based on other info I've found online:
Hold "D" down on boot - does nothing.

Hold Alt (option) down at boot - Displays HDD1 and nothing else, not even the 10.6.8 dmg DVD I have for it.

Hold C down - nothing

Hold Shift down for safe mode - I get the bar, it goes all the way across, then no change, same blue screen flashing

Ctrl + V - Displays the text showing hardware and OS stuff loading, then goes to black screen with cursor at upper left. Stays this way for 10 seconds, flashes, then back to black screen for another 10 second, cycles like this indefinitely.

I have a DVD with 10.6.8 dmg file on it, but the Mac is not finding it as a bootable disc. I have read through a dozen apple "help" pages and none of them describe how to fix this when their suggestions do not work. I am not worried about losing the data off the disc, it is new to me and no personal info on it. if I could just get it to boot from the DVD and Os reinstall would fix it, I would but it doesn't recognize the 10.6.8 dmg image on the DVD.

So what else can I try?

Mac mini, Mac OS X (10.6.8)

Posted on Sep 16, 2015 1:21 PM

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Answer 1

TomGee1

Level 1

4 points

Oct 27, 2017 6:49 AM in response to sjryan

YES!

this was it.

I could not find this solution anywhere but what you post sjryan!

Thank you!

I was stumped and re-installed OSX from 10.6.3 about 5 times- figured it was teamviewer but I also wanted to get to the bottom of it. btw this is a 2006 (12 year old) macbookpro .

Teamviewer v9 on Snow Leopard 10.6.8 (1 update before the last update - which I thought that's what it was) is where this problem happens .

Surprised this isn't posted elsewhere, problem and solution .

Tom

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Answer 2

Talikarni Author

Level 1

0 points

Sep 16, 2015 1:27 PM in response to Talikarni

Oh and FYI, I've already taken it apart again, tested the new memory and it is good, so the new memory is not the problem. Just for testing I put the old 2x512MB memory sticks back in and is doing the same thing, just at a slower pace.

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Answer 3

Talikarni Author

Level 1

0 points

Sep 16, 2015 4:28 PM in response to Talikarni

Not sure why it will not let me edit previous posts..... I do not have the official disc, and I refuse to spend more money for something that should be either included with the system, included on a recovery partition, or handled via software (previous owner does not have any discs for this system due to its age). So how can I fix this without the official disc and without using an illegal download? I am somewhat familiar with linux servers and the command line, if I could only figure out a way to get to the command line for the built in software maintenance.

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Answer 4

Eric Root

Level 10

684,867 points

Sep 17, 2015 7:57 AM in response to Talikarni

Startup - Blue Screen

Startup Issues - Resolve

Startup Issues - Resolve (2)

Startup Issues - Resolve (3)

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Answer 5

Talikarni Author

Level 1

0 points

Sep 21, 2015 3:42 PM in response to Eric Root

Eric,

Did you not read my posts?

Your first link mentions options and utilities which are not accessible because I cannot reach the desktop to use them, and do not have an install DVD. Even if I did, the links on how to use it from the install DVD go to the generic "apple support page" since it has been removed for anything older than 10.7, thus is useless.
So please read what I posted and offer help instead of linking stuff that has zero assistance to my situation, since they all require either access to the desktop (which means I wouldn't have posted this if I had access to the desktop), or requires the install DVD which I do not have.

Thank you and take care.

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Answer 6

Eric Root

Level 10

684,867 points

Sep 23, 2015 8:46 AM in response to Talikarni

Did you try the Safe Mode and other suggested tips? These do not require you to get to your Desktop.

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Answer 7

apizzo88

Level 1

5 points

Oct 1, 2015 6:07 PM in response to Talikarni

Hi there.

Over the last few weeks I have been having the same problem with a mac mini with the same specs as yours that I have being trying to diagnose. I have a Mini that I wiped clean and installed 10.6. After installing, I downloaded a bunch of software to use...Teamviewer, iCam, uTorrent, etc. After completing the installs I rebooted to get the same result as you, blue screen, wheels spins for 5-10 seconds, disappears repeat.

My problem is identical to yours. I am how ever able to boot from a BOOTABLE mac os x usb drive, and reinstall. This leads me to believe that you can do the same thing, you're just going about it wrong.

If you have another working mac, you can put that disc you have in it and when it is mounted in finder, you can create a bootable usb with disc utility. Once you have done that, you can reboot holding alt/option and the usb will be there.

I have replicated the problem 20 times. Clean install of snow leopard, install team viewer, reboot, same problem. Have tried with different snow leopard discs and installing it only different hard drives. All the same result.

Im currently seeing if verifying and reporting disc permissions will get the "locked" system to again boot. One I figure that out I can tell you how/if you can get back into your system without wiping it clean.

Not sure if this is helpful or not but I can tell you for sure team viewer with our specific mac minis and os is a problem for some odd reason.

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Answer 8

Talikarni Author

Level 1

0 points

Oct 1, 2015 8:51 PM in response to apizzo88

Apozzo,

This is is my only Mac.

I got it resolved by spending the $30 to Apple for the 10.6 disc. At first, I did a reinstall, that did not fix it. Second attempt I had to format and zero the drive and go with a fresh OS install. Luckily i had just bought it a few weeks ago and does not have any personal data on it.

Then I reinstalled a few things including teamviewer. I believe the "unattended access" is the problem because it did the exact same thing after setting up the unattended access for teamviewer. Had to format and zero the drive again with another fresh OS install.

thanks for attempting to help all. I resolved it myself.

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Answer 9

Apr 13, 2016 10:37 AM in response to Talikarni

I agree. Teamviewer is buggy (ver 11) and shouldn't install on Snow Leopard (with older Mac Mini 2006). Seems to get blue screen all the time.

I resolved it by re-installing the OS but want to find the root cause. Before installing I went a inspected the /var/log/system.log and secure.log. The system.log had some SecurityAgent errors pertaining to Teamviewer and cycling a set of error messages over and over. I didn't realize it yet but after my fresh install of 10.6 Snow Leapard I went ahead and installed Teamviewer again and happened.

I want to disable Teamviewer (instead of having to reinstall the OS) and the only way I can get a prompt is booting the install disks and selecting Terminal program (Safe mode didn't work). I thought I had disabled it once before by going into /Library and /Applications and removing the directories there but somehow that isn't enough. Anyone know how to make the SecurityAgent happy again? When I get home I can post the exact error.

Think on the Teamviewer website it said to install some other version (ver9) and potentially stay away from ver11 for Snow Leapard.

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Answer 10

Apr 17, 2016 8:33 AM in response to lorenzanaj

I went ahead and booted from DVD into installation rescue mode thought I had wiped out all of teamviewer. Anyhow it still failed to load. BTW this is what I removed (BTW it looks like ver 9 was really what got installed):

Directories:

/Applications/TeamViewer.app/

/Users/xxx/Library/Application Support/TeamViewer/Custom Configurations

/Users/xxx/Library/Caches/com.teamviewer.TeamViewer

/Users/xxx/Library/Logs/TeamViewer

/Library/Logs/TeamViewer

/Library/Security/TeamViewerAuthPlugin.bundle

Files:

sh-3.2# find . -type f|grep -i teamv
./Library/Fonts/TeamViewer9.otf
./Library/LaunchAgents/com.teamviewer.teamviewer.plist
./Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
./Library/LaunchDaemons/com.teamviewer.Helper.plist
./Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
./Library/Logs/TeamViewer/Connections_incoming.txt
./Library/Logs/TeamViewer/TeamViewer9_Logfile.log
./Library/Preferences/com.teamviewer.teamviewer9.plist
./Library/PrivilegedHelperTools/com.teamviewer.Helper
./private/var/db/receipts/com.teamviewer.teamviewer9.bom
./private/var/db/receipts/com.teamviewer.teamviewer9.plist
./private/var/db/receipts/com.teamviewer.teamviewer9Agent.bom
./private/var/db/receipts/com.teamviewer.teamviewer9Agent.plist
./private/var/db/receipts/com.teamviewer.teamviewer9AuthPlugin.bom
./private/var/db/receipts/com.teamviewer.teamviewer9AuthPlugin.plist
./private/var/db/receipts/com.teamviewer.teamviewer9Font.bom
./private/var/db/receipts/com.teamviewer.teamviewer9Font.plist
./private/var/db/receipts/com.teamviewer.teamviewer9Restarter.bom
./private/var/db/receipts/com.teamviewer.teamviewer9Restarter.plist

./Users/xxx/Library/Caches/com.teamviewer.TeamViewer/Cache.db

./Users/xxx/Library/Preferences/com.teamviewer.TeamViewer.plist

./Users/xxx/Library/Preferences/com.teamviewer.teamviewer9.plist

I went ahead and restored Snow Leapard 10.6.8 from scratch and slowly updated software to verify which piece was causing the boot failure and indeed after several days of normal operation, I went and installed Teamviewer again (shame on me). I got the blue screen loop. Arrg. The SSH daemon is up so I can do some file tweaking. Anyone know how to remove Teamviewer via command line. My attempt above of the list of files must be missing something.

Thanks in advance.

== ssh log trace of /var/log/*log, continually repeats ==

==> windowserver.log <==

Apr 17 10:29:19 [2018] Server is starting up

Apr 17 10:29:20 [2018] CGXMappedDisplayStart: Display0 : boot screen

Apr 17 10:29:20 [2018] CGXMappedDisplayStart: Display0 : no display alias property

Apr 17 10:29:20 [2018] CGXPerformInitialDisplayConfiguration

Apr 17 10:29:20 [2018] Display 0x2b345914: MappedDisplay Unit 0; Vendor 0x10ac Model 0xd031 S/N 809915733; online enabled (0,0)[1920 x 1080], Rotation 0, base addr 0x2000000

Apr 17 10:29:20 [2018] agc_attach: Couldn't find any matches

Apr 17 10:29:21 [2018] Display 0x2b345914: MappedDisplay Unit 0; ColorProfile "DELL E2210H" (MD5 f950cb4b81297eeab326f7deb1cb5547)

==> secure.log <==

Apr 17 10:29:21 snips-Mac-mini com.apple.SecurityServer[22]: Session 0x23365d created

Apr 17 10:29:21 snips-Mac-mini com.apple.SecurityServer[22]: Session 0x23365d attributes 0x30

==> system.log <==

Apr 17 10:29:21 snips-Mac-mini TeamViewer_Desktop[2025]: *** __NSAutoreleaseNoPool(): Object 0xcbf1d0 of class NSCFString autoreleased with no pool in place - just leaking

Apr 17 10:29:21 snips-Mac-mini TeamViewer_Desktop[2025]: *** __NSAutoreleaseNoPool(): Object 0xa42ae0 of class NSCFData autoreleased with no pool in place - just leaking

==> secure.log <==

Apr 17 10:29:21 snips-Mac-mini loginwindow[2017]: Login Window Started Security Agent

==> system.log <==

Apr 17 10:29:21 snips-Mac-mini loginwindow[2017]: Login Window Started Security Agent

Apr 17 10:29:21 snips-Mac-mini TeamViewer_Desktop[2025]: *** __NSAutoreleaseNoPool(): Object 0xa4ea20 of class DisplayMode autoreleased with no pool in place - just leaking

Apr 17 10:29:21 snips-Mac-mini TeamViewer_Desktop[2025]: *** __NSAutoreleaseNoPool(): Object 0xd77ac0 of class NSCFString autoreleased with no pool in place - just leaking

Apr 17 10:29:21: --- last message repeated 1 time ---

Apr 17 10:29:21 snips-Mac-mini TeamViewer_Desktop[2025]: *** __NSAutoreleaseNoPool(): Object 0xd7b850 of class NSCFString autoreleased with no pool in place - just leaking

==> secure.log <==

Apr 17 10:29:21 snips-Mac-mini SecurityAgent[2029]: Problem during create from (TeamViewerAuthPlugin:start)

==> system.log <==

Apr 17 10:29:21 snips-Mac-mini SecurityAgent[2029]: Error loading /Library/Security/SecurityAgentPlugins/TeamViewerAuthPlugin.bundle/Contents/Mac OS/TeamViewerAuthPlugin: dlopen(/Library/Security/SecurityAgentPlugins/TeamViewerAuthPlugin.bundle/Conte nts/MacOS/TeamViewerAuthPlugin, 262): no suitable image found. Did find:\n /Library/Security/SecurityAgentPlugins/TeamViewerAuthPlugin.bundle/Contents/Mac OS/TeamViewerAuthPlugin: mach-o, but wrong architecture

==> secure.log <==

Apr 17 10:29:21 snips-Mac-mini SecurityAgent[2030]: Problem during create from (TeamViewerAuthPlugin:start)

==> system.log <==

Apr 17 10:29:21 snips-Mac-mini SecurityAgent[2030]: Error loading /Library/Security/SecurityAgentPlugins/TeamViewerAuthPlugin.bundle/Contents/Mac OS/TeamViewerAuthPlugin: dlopen(/Library/Security/SecurityAgentPlugins/TeamViewerAuthPlugin.bundle/Conte nts/MacOS/TeamViewerAuthPlugin, 262): no suitable image found. Did find:\n /Library/Security/SecurityAgentPlugins/TeamViewerAuthPlugin.bundle/Contents/Mac OS/TeamViewerAuthPlugin: mach-o, but wrong architecture

==> secure.log <==

Apr 17 10:29:21 snips-Mac-mini loginwindow[2017]: Login Window - Returned from Security Agent

==> system.log <==

Apr 17 10:29:21 snips-Mac-mini loginwindow[2017]: Login Window - Returned from Security Agent

==> windowserver.log <==

Apr 17 10:29:21 [2018] CGXRestartSessionWorkspace: session workspace exited for session 256 ( on console )

Apr 17 10:29:21 [2018] loginwindow connection closed; closing server.

==> secure.log <==

Apr 17 10:29:21 snips-Mac-mini loginwindow[2017]: AuthorizationRef doesn't have a username (<LoginAuthRefMgr: 0x117d20>). Exiting.

==> system.log <==

Apr 17 10:29:21 snips-Mac-mini loginwindow[2017]: AuthorizationRef doesn't have a username (<LoginAuthRefMgr: 0x117d20>). Exiting.

Apr 17 10:29:21 snips-Mac-mini com.apple.loginwindow[2017]: AuthorizationRef doesn't have a username (<LoginAuthRefMgr: 0x117d20>). Exiting.

Apr 17 10:29:21 snips-Mac-mini ManagedClient[2026]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection or ports are invalid

Apr 17 10:29:22 snips-Mac-mini com.apple.loginwindow[2017]: 2016-04-17 10:29:21.993 ManagedClient[2026:903] *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection or ports are invalid

Apr 17 10:29:22 snips-Mac-mini com.apple.launchd[1] (com.apple.loginwindow): Throttling respawn: Will start in 1 seconds

Apr 17 10:29:22 snips-Mac-mini ARDAgent[2022]: (ipc/send) invalid destination port: CGSGetNextEventRecord (Inline) connection 0x4b6b, 16384 bytes

Apr 17 10:29:22 snips-Mac-mini ARDAgent[2022]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

Apr 17 10:29:22 snips-Mac-mini ARDAgent[2022]: CGSShutdownServerConnections: Detaching application from window server

Apr 17 10:29:22 snips-Mac-mini ARDAgent[2022]: CGSDisplayServerShutdown: Detaching display subsystem from window server

Apr 17 10:29:22 snips-Mac-mini com.apple.RemoteDesktop.agent[2022]: Sun Apr 17 10:29:22 snips-Mac-mini.local ARDAgent[2022] <Error>: (ipc/send) invalid destination port: CGSGetNextEventRecord (Inline) connection 0x4b6b, 16384 bytes

Apr 17 10:29:22 snips-Mac-mini com.apple.RemoteDesktop.agent[2022]: Sun Apr 17 10:29:22 snips-Mac-mini.local ARDAgent[2022] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

Apr 17 10:29:22 snips-Mac-mini com.apple.RemoteDesktop.agent[2022]: Sun Apr 17 10:29:22 snips-Mac-mini.local ARDAgent[2022] <Warning>: CGSShutdownServerConnections: Detaching application from window server

Apr 17 10:29:22 snips-Mac-mini com.apple.RemoteDesktop.agent[2022]: Sun Apr 17 10:29:22 snips-Mac-mini.local ARDAgent[2022] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server

Apr 17 10:29:22 snips-Mac-mini SecurityAgent[2030]: (ipc/send) invalid destination port: CGSGetNextEventRecord (Inline) connection 0x5d07, 16384 bytes

Apr 17 10:29:22 snips-Mac-mini SecurityAgent[2030]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

Apr 17 10:29:22 snips-Mac-mini SecurityAgent[2030]: CGSShutdownServerConnections: Detaching application from window server

Apr 17 10:29:22 snips-Mac-mini SecurityAgent[2030]: CGSDisplayServerShutdown: Detaching display subsystem from window server

Apr 17 10:29:22 snips-Mac-mini AppleVNCServer[2027]: (ipc/send) invalid destination port: CGSGetNextEventRecord (Inline) connection 0x5503, 16384 bytes

Apr 17 10:29:22 snips-Mac-mini AppleVNCServer[2027]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

Apr 17 10:29:22 snips-Mac-mini AppleVNCServer[2027]: CGSShutdownServerConnections: Detaching application from window server

Apr 17 10:29:22 snips-Mac-mini AppleVNCServer[2027]: CGSDisplayServerShutdown: Detaching display subsystem from window server

Apr 17 10:29:22 snips-Mac-mini com.apple.RemoteDesktop.agent[2022]: Sun Apr 17 10:29:22 snips-Mac-mini.local AppleVNCServer[2027] <Error>: (ipc/send) invalid destination port: CGSGetNextEventRecord (Inline) connection 0x5503, 16384 bytes

Apr 17 10:29:22 snips-Mac-mini com.apple.RemoteDesktop.agent[2022]: Sun Apr 17 10:29:22 snips-Mac-mini.local AppleVNCServer[2027] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

Apr 17 10:29:22 snips-Mac-mini com.apple.RemoteDesktop.agent[2022]: Sun Apr 17 10:29:22 snips-Mac-mini.local AppleVNCServer[2027] <Warning>: CGSShutdownServerConnections: Detaching application from window server

Apr 17 10:29:22 snips-Mac-mini com.apple.RemoteDesktop.agent[2022]: Sun Apr 17 10:29:22 snips-Mac-mini.local AppleVNCServer[2027] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server

Apr 17 10:29:22 snips-Mac-mini ManagedClient[2026]: (ipc/send) invalid destination port: CGSGetNextEventRecord (Inline) connection 0x5703, 16384 bytes

Apr 17 10:29:22 snips-Mac-mini SecurityAgent[2030]: HIToolbox: received notification of WindowServer event port death.

Apr 17 10:29:22 snips-Mac-mini SecurityAgent[2030]: port matched the WindowServer port created in BindCGSToRunLoop

Apr 17 10:29:22 snips-Mac-mini AppleVNCServer [2027]: CGSGetNextEventRecord err 1002

Apr 17 10:29:22 snips-Mac-mini com.teamviewer.desktop[2025]: Sun Apr 17 10:29:22 snips-Mac-mini.local TeamViewer_Desktop[2025] <Error>: (ipc/send) invalid destination port: CGSGetNextEventRecord (Inline) connection 0x5f03, 16384 bytes

Apr 17 10:29:22 snips-Mac-mini com.teamviewer.desktop[2025]: Sun Apr 17 10:29:22 snips-Mac-mini.local TeamViewer_Desktop[2025] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

Apr 17 10:29:22 snips-Mac-mini com.teamviewer.desktop[2025]: Sun Apr 17 10:29:22 snips-Mac-mini.local TeamViewer_Desktop[2025] <Warning>: CGSShutdownServerConnections: Detaching application from window server

Apr 17 10:29:22 snips-Mac-mini com.teamviewer.desktop[2025]: Sun Apr 17 10:29:22 snips-Mac-mini.local TeamViewer_Desktop[2025] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server

Apr 17 10:29:22 snips-Mac-mini TeamViewer_Desktop[2025]: (ipc/send) invalid destination port: CGSGetNextEventRecord (Inline) connection 0x5f03, 16384 bytes

Apr 17 10:29:22 snips-Mac-mini TeamViewer_Desktop[2025]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

Apr 17 10:29:22 snips-Mac-mini TeamViewer_Desktop[2025]: CGSShutdownServerConnections: Detaching application from window server

Apr 17 10:29:22 snips-Mac-mini TeamViewer_Desktop[2025]: CGSDisplayServerShutdown: Detaching display subsystem from window server

Apr 17 10:29:22 snips-Mac-mini TeamViewer_Desktop[2025]: *** __NSAutoreleaseNoPool(): Object 0xd7d6d0 of class NSCFString autoreleased with no pool in place - just leaking

Apr 17 10:29:22 snips-Mac-mini /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent[2022]: terminate called

Apr 17 10:29:22 snips-Mac-mini TeamViewer_Desktop[2025]: *** __NSAutoreleaseNoPool(): Object 0xd741f0 of class NSCFString autoreleased with no pool in place - just leaking

Apr 17 10:29:22 snips-Mac-mini TeamViewer_Desktop[2025]: *** __NSAutoreleaseNoPool(): Object 0xd76ea0 of class TVDesktopSessionSwitchHandler autoreleased with no pool in place - just leaking

Apr 17 10:29:23: --- last message repeated 1 time ---

Apr 17 10:29:23 snips-Mac-mini /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[2031]: Login Window Application Started

Apr 17 10:29:23 snips-Mac-mini com.apple.launchd[1] (com.apple.WindowServer): Throttling respawn: Will start in 7 seconds

^C

snips-Mac-mini:log root#

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Answer 11

sjryan

Level 1

4 points

Jul 19, 2017 3:09 PM in response to Talikarni

Realizing this is an old post....... you need to:

Boot in single user mode.

/sbin/mount -uw /

edit the file: /etc/authorization

remove the TeamViewer line in the system.login.console key

save/exit

reboot

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Answer 12

TomGee1

Level 1

4 points

Oct 27, 2017 7:33 AM in response to sjryan

Also need to remove /Applications/teamviewer.app/* or it will do the same looping after 2 restarts.

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