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New Macbook Pro 17" will not turn on without being plugged in

977 Views 11 Replies Latest reply: Nov 18, 2006 3:39 PM by paper or plastic RSS
Rockcoat Calculating status...
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Sep 27, 2006 6:38 PM
Has this happened to anyone else? Do I need to bring it in for service or is there a fix I can do?
Here's the deal, my NEW (got it Friday 9/22/2006) Macbook Pro will not power up unless it is plugged in. I hold the machine to my ear,since it is so quiet and listen when I press the power button I hear the hard drive spin and then stop.It's like it never catches.When I plug in the cord it powers up but still seems slow to do it. Please help!
macbook pro, Mac OS X (10.4.7), 17 inch, 2.16 GHz dual core duo, 2 GB Ram
  • iVmichael Level 6 Level 6 (13,725 points)
    > will not power up unless it is plugged in

    Does the Battery show in top right menu bar or just an 'X'?

    Try re-seating the Battery and reset the PMU and calibrate the battery

    > when I press the power button I hear the hard drive spin and then stop

    If there's no power supply that's what will happen ...

    > When I plug in the cord it powers up but still seems slow to do it.

    How many seconds (or minutes) is it taking from 'on' to a complete Finder window and top menu bar ?
    Assorted Intel/PPC Mac's and a few PC's, 60GB iPod - OSX 10.4.7 WinXP RedHat
  • Shaun Martin Level 1 Level 1 (0 points)
    I've been having the same problem on and off for the last couple of months. It's not a PMU issue because resetting it does nothing. The problem just comes and goes with no real warning. The recall program doesn't cover our batteries. Finally, it's nearly impossible to calibrate the battery because there's no way to discharge it in a reasonable amount of time.
  • Amy Lossie1 Level 1 Level 1 (20 points)
    I had a similar problem with my 1 month old 15" MBP. I have the extended AppleCare, but even if I didn't, it would still be covered under the 1 year mfg warranty. I called AppleCare and explained my problem.

    Here it was:

    After about 2 weeks of use (14 cycles), my battery read fully charged. However, when I unplugged the adaptor, my machine would go to sleep. I put in my extra battery, and everything worked well. I also checked my battery stats (under System Profiler-power), which told me that my battery had a Capacity of 53577 mAh, which is about 10X what my other battery read).

    I checked, but my battery was NOT on the recall list. However, I knew that it wasn't right, so I called appleCare anyway.

    Within 10 minutes, the customer svc rep had agreed to replace my battery. I received my battery within 24 hours. The new one has been working well so far.

    So, try calling AppleCare. It looks like your battery should be an easy replacement.

    Amy

    MacBook Pro 2.16 GHz dual core, 2 G RAM, 100Gb, 7200 RPM hard disk, Airport Express   Mac OS X (10.4.7)  
  • nagol009 Calculating status...
    I have the same issue have a fully charged battery, after a few minutes of running it just pops and the lights go out wont restart till i plug in power. so this is a battery issue yes ?
    MacBook Pro, Mac OS X (10.4.8)
  • Jeruden Level 1 Level 1 (0 points)
    Hi

    Today I started to experience EXACTLY the same thing, after having my MBPro for only 5 months. I cant use it unplugged as the mahcine shuts down afer only 2-3 minutes of use (WITHOUT the warning that used to appear about low battery) EVEN though the battery indicator says 96% full ! What do I do ?

    RF

    Machine Name: MacBook Pro 15"
    Machine Model: MacBookPro1,1
    Processor Name: Intel Core Duo
    Processor Speed: 2 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache (per processor): 2 MB
    Memory: 1 GB
    Bus Speed: 667 MHz
    Boot ROM Version: MBP11.0044.B02
    SMC Version: 1.2f10
    Serial Number: W8609C6KVJ1
    Sudden Motion Sensor:
    State: Enabled
    macbookPro Intel core duo 2ghz, Mac OS X (10.4.8)
  • Jeruden Level 1 Level 1 (0 points)
    Hi, you said " I also checked my battery stats (under System Profiler-power), which told me that my battery had a Capacity of 53577 mAh, which is about 10X what my other battery read). "

    So, following your lead, I did the same....and am a bit concerned why mine says Full Charge Capacity (mAh) 4891 VERSUS yours of 53577 mAh, when esentially we have the same MBP.

    Anyone suggest or help....? My MBP won't run without being plugged in.

    Battery Information:
    Battery Installed: Yes
    First low level warning: No
    Full Charge Capacity (mAh): 4891
    Remaining Capacity (mAh): 4704
    Amperage (mA): -192
    Voltage (mV): 12308
    Cycle Count: 73

    Machine Name: MacBook Pro 15"
    Machine Model: MacBookPro1,1
    Processor Name: Intel Core Duo
    Processor Speed: 2 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache (per processor): 2 MB
    Memory: 1 GB
    Bus Speed: 667 MHz
    macbookPro Intel core duo 2ghz, Mac OS X (10.4.8)
  • Carlos G. Calculating status...
    At Amy, how on earth did you get that number?

    I have a 17" MacBook Pro which has a larger battery than the 15" model and at a full charge, it only has 6022 mAh capacity.
    MacBook Pro (17"), 2.16Ghz, 2GB RAM //, Mac OS X (10.4.7)
  • David Graham Level 1 Level 1 (75 points)
    ditto. i just got a replacement battery from fry's and it booted up once on battery power then immediately back to the same old thing.
    MPB 15" 1.83, Mac OS X (10.4.8)
  • MarkDouma┬« Level 6 Level 6 (9,845 points)
    That number also seems somewhat high to me. I have a Dual 2.16 GHz Core Duo MBP 17" and get the following from SP:

    Battery Information:

    Battery Installed: Yes
    First low level warning: No
    Full Charge Capacity (mAh): 6417
    Remaining Capacity (mAh): 6414
    Amperage (mA): -601
    Voltage (mV): 12415
    Cycle Count: 6


    Dual 2.7GHz PowerPC G5 w/ 2.5 GB RAM; 17" MacBook Pro w/ 2 GB RAM -   Mac OS X (10.4.8)  
  • David Graham Level 1 Level 1 (75 points)
    FYI ... I sent it in for repair and they replaced quite a few items under warranty. No problems so far...
  • paper or plastic Calculating status...
    Yep, exact same thing--on a brand new MBP C2D that they sent to replace my old one.

    5 out of 5 faulty machines, (1 MB CD, 3 MB C2D, and now, the MBP C2D).

    Apple is batting 0.00%
    CSD MBP 2.16, 160 GB Hitachi HD, 2 GB Ram, Matte Screen., Mac OS X (10.4.8)

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