1 2 3 4 5 6 Previous Next 83 Replies Latest reply: Apr 17, 2007 12:36 PM by David Gimeno Gost Go to original post
  • 30. Re: I *hate* the new “Did this topic solve your issue?” feature
    Chris CB Level 3 Level 3 (630 points)
    Apart from the extra visual clutter, this new feature also seems confusing to me.

    The fact that every post has the boxes makes it look as though one has to rate individual posts, whereas the text implies it's the whole thread.

    Also the threads are dynamic, i.e. changing. You might mark a thread as "No", but later a post appears in that thread which does solve your issue. But you can't change your rating. This suggests you should wait before rating a thread as "No" – but how long?

    So the system might be good when people use the search facility and check through mature threads. But not so good if they are just browsing through the latest pages.

    Suggestions:

    • It's a new idea and Apple want people to notice it, so how about displaying it prominently at the top & bottom of every page instead of in every post?

    • Have the feature appear automatically when one uses the search facility, but not when browsing through topics via recent pages.

    MacBook (OS 10.4.8)     iMac G4 (OS 10.3.9)
  • 31. Re: I *hate* the new “Did this topic solve your issue?” feature
    joeuu Level 5 Level 5 (5,075 points)
    It is also pretty cool that a mouse-over or mouse-hover on either the new Yes or No button yields the same result--i.e. That the issue IS solved?

    Sloppy HTML

    Joe
  • 32. Re: I *hate* the new “Did this topic solve your issue?” feature
    Barry Level 7 Level 7 (29,180 points)
    Add me to the negatives as well, for all of the reasons already listed.

    So if it doesn't affect the display of the message, and it doesn't affect points or levels of the authors, what IS the purpose of these annoying new buttons?

    Barry
  • 33. Re: I *hate* the new “Did this topic solve your issue?” feature
    AppleIIFreak Level 4 Level 4 (2,525 points)
    IF you remove all your cookies-the buttons come up again.
    Seems to be that you can only press yes/no once while logged in.
  • 34. Re: I *hate* the new “Did this topic solve your issue?” feature
    Dennis Marsden Level 4 Level 4 (1,785 points)
    Sorry Adam,

    To answer your question: yes.

    This would send a message that we are all in agreement with David.

    How would the 'Powers That Be' cope with the paradox?

    Dictionary definitions:

    Endless loop: see Loop, endless.

    Loop, endless: see Endless loop.

    As with the old system of positive/negative votes, I see this as a way of rorting the system. Never mind that there are no points awarded. This system is open to abuse.
  • 35. Re: I *hate* the new “Did this topic solve your issue?” feature
    Jim MacCormaic Level 4 Level 4 (2,635 points)
    One more voice here to add to the general consensus. I agree with everything negative contributed already. The Announcement is confusing in the extreme. The Yes/No text makes no sense. The fact that the rollover tooltips are the same for both buttons is inexcusable. This is totally ridiculous. No marks at all to whomever came up with it.
  • 36. Re: I *hate* the new “Did this topic solve your issue?” feature
    Hawaiian_Starman Level 7 Level 7 (21,415 points)
    Darn.....Here I thought Apple had given me "supreme powers" to decide for everyone else whether the "topic solved the post??? Perhaps this is a test run for perks afforded to the coming Level 6? Image Hosted by ImageShack.us

    BTW, I'm very much against this added question. The language used makes absolutely no sense at all. If anything, it ought to read "did this reply solve the original question?" and be hidden from the OP. As it stands, it sure adds confusion to the thread.



    iMac G5 Rev C 20" 2.5gb RAM 250 gb HD/iBook G4 1.33 ghz 1.5gb RAM 40 gb HD   Mac OS X (10.4.8)   LaCie 160gb d2 HD Canon i960 printer
  • 37. Re: I *hate* the new “Did this topic solve your issue?” feature
    F Shippey Level 7 Level 7 (21,500 points)
    It may just serve a 'housekeeping' function. Since the button refers to the topic (in general) and not a message (in particular), perhaps Apple wants to gage the usefulness of a topic so that 'useful' topics do not roll off the AD as fast as 'non-useful' topics.
  • 38. Re: I *hate* the new “Did this topic solve your issue?” feature
    Tuttle Level 7 Level 7 (29,035 points)
    perhaps Apple wants to gage the usefulness of a topic so that 'useful' topics do not roll off the AD as fast as 'non-useful' topics.


    I think it's more likely that these poll results have nothing to do with the usefulness of specific topics or posts to its customers, but to the general usefulness of Apple Discussions to Apple.
  • 39. Re: I *hate* the new “Did this topic solve your issue?” feature
    ~Bee Level 7 Level 7 (30,775 points)
    As one of our venerable L-4's mentioned elsewhere --

    Hover your cursor over each button.
    BOTH of them are programmed to be positive,
    i.e., both of them say:
    "Click to mark that this topic solved your issue."
    The "NO" button has the same message.

    So, according to the explanation of the full import
    both are positive responses.

    So it really doesn't matter what the original intent was really.
    Both buttons initiate the same response.
    Now, that "Think Different" if I ever saw it !!!!
  • 40. Re: I *hate* the new “Did this topic solve your issue?” feature
    andyBall_uk Level 7 Level 7 (20,320 points)
    Hi Bee

    although the hover text says 'solved' for each button - the code does actually produce different results for each one. A yes gives a "threadrate = 1" and a No gives threadrate=2.

    The whole thing smacks of being hurriedly knocked together for some reason - I wish they'd do something constructive instead, like making the specs visible in the reply window as just one little example.
  • 41. Re: I *hate* the new “Did this topic solve your issue?” feature
    mrtotes Level 6 Level 6 (11,815 points)
    I'd even quibble Apple's use of the word feature. As the announcement states that it doesn't actually do anything; does it even qualify as a feature?

     

    Hope all is well is Bath (my work rents a property in Marshfield for a couple of us to use but I haven't been down for a while!).

     

    mrtotes

  • 42. Re: I *hate* the new “Did this topic solve your issue?” feature
    JMEH Level 4 Level 4 (2,470 points)
    I think if the entire premise is to retain usable threads that do solve a good number of issues, than only the YES button should be displayed. The number of YES clicks would determine whether the topic answered or helped. The number of NO buttons are useless and take up some of bandwidth...

    YES clicks would show something, NO clicks would indicate nothing at all as far as any database is concerned. So, whoever came up with the idea, think about it, one less button , less clutter and you still get good info...

    mrtotes - Thanks for the other thing, much appreciated! From the now brilliant azure BLUE skies of the Northeast - Rick

    iMac G5 iSight 20" - 30G iPOD in Slimming Black - Mac OS X (10.4.7) - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620
  • 43. Re: I *hate* the new “Did this topic solve your issue?” feature
    The Mimico Kid Level 6 Level 6 (10,325 points)
    I'd even quibble Apple's use of the word feature. As the announcement states that it doesn't actually do anything; does it even qualify as a feature?


    Might I suggest it qualifies as a feature but one that just happens to be lacking any discernable purpose ... which I'll have to admit probably doesn't make it the best sort of feature one could hope for.

    Personally, I have no intention of using the feature. My main concern with the change, though, is that it may further reduce the number of Original Posters that participate in the Apple Discussions' egregious and ineffective Rewards System.

    I don't want to re-open that can of worms again other than to say that we now have one year's worth of evidence that most OP's aren't interested in clicking any buttons (Helpful, Solved or Answered).

    Of the small number of OP's that are inclined to mark their posts in the first place, how many will be confused by this new option, i.e. how many will say "Yes this topic solved my issue" and assume the "game" is over?

    My guess is that it will be quite a few.
  • 44. Re: I *hate* the new “Did this topic solve your issue?” feature
    mrtotes Level 6 Level 6 (11,815 points)
    If that is what is going to happen then I would be for the feature so that the most useful/common posts could be retained for other OPs but the announcement clearly states that it will not alter how these posts are displayed.

     

    I like your idea of a single button per thread (not per post) which read "Would this thread be of value to other users?".

     

    I think the main issue here is that everyone bar none who has posted in this thread is someone who routinely comes to Discussions to participate rather than solve issues (although I for one certainly ask questions too!) so in our cases the Question "Did this topic solve your issue? " rarely applies.

     

    mrtotes

     

    P.S. It was a great catch in the other post so the least I could do; plus a gentle reminder to me how machine specific issues can be!

     

    Now if ony I could remember what a blue sky looked like!