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Signature misbehaving

431 Views 10 Replies Latest reply: Nov 14, 2006 7:17 AM by François Mottaz RSS
timb27 Calculating status...
Currently Being Moderated
Oct 19, 2006 3:55 PM
I have a 3 accounts on Mail 2.1 - 2 with an identical signature and one with a different one.

When I compose a new mail on the 3rd account it's fine, but when I reply to an email it inserts the sig from the other 2 accounts. If I reselect the email account from the drop down list it will replace the incorrect sig with the right one, but if I forget and click send without doing it the implications could be embarrassing.

HELP?
Imac G5, Mac OS X (10.4.7)
  • Reggie Ashworth Level 3 Level 3 (695 points)
    Currently Being Moderated
    Oct 19, 2006 9:23 PM (in response to timb27)
    Hi Tim!

    Does everything in your Mail > Preference > Signatures look ok? I mean do you only have the signatures you want in the right accounts and also your settings under Choose Signature? For example is the signature that you don't want in the 3rd account listed under signatures for that account?

    Hopefully it's just something you could clean up in the Preferences because if not then it's really a bug of some sort. There have been some other posters complaining about their signature setup too...

    Post back ok?

    Reg
    Powerbook G4 12" 1.5GHz 1.25Gb RAM, Mac OS X (10.4.8)
  • Kawanaut Level 1 Level 1 (50 points)
    Currently Being Moderated
    Oct 23, 2006 3:08 PM (in response to timb27)
    This sounds like the problem I have. I know whats causing it - its a bug, unfortunately

    Im on a danish system, so sorry for some english words and settings could be wrong --- but, the signature inserted in NEW mails and REPLIES are the signature that is assigned to the email address that is chosen as "send new mail from:" address. If you instead, select "from last opened mailbox" (or something like that), in the "send new mail from" field at the "new messages" tab - then the correct signature would be inserted, when you reply to an email sent to a mailbox with different signature than the other 2.


    I reported this bug to Apple Mac OS X feedback a week ago. I dont expect to get a reply, and I actually dont expect them to fix it soon either - I have seen this bug mentioned at these boards dating back to like spring this year .. so... doesnt look too good, Im affraid

    Still, its not enough to make me wanna switch to Thunderbird... I like Mail.app, but Im really close so abandon Mail.app till 3.0 comes out with Leopard!
    MacBook 2.0/2GB/60GB, Mac OS X (10.4.7), JBL! Creature2 + Apple Keyboard
  • Reggie Ashworth Level 3 Level 3 (695 points)
    Currently Being Moderated
    Oct 23, 2006 6:23 PM (in response to Kawanaut)
    Hi Kawanut!

    Sorry to hear you're having these problems...

    Just to clarify...let's say you're sending a new mail or replying...below the "Subject" field of your message you have two drop-down fields named "Account" and "Signature" right? Regardless of how it's setup in Preferences you should have the available signatures in the "Signature" drop-down that are setup for the account in the "Account" drop-down. Is this the case? If yes then you can customize how you want them to appear, etc. in Preferences. If not then you can double check your Preferences setup to make sure everything is ok. You could also try to remove your signatures and re-enter them. Or trash your .plist file and re-enter them.

    You know I don't think Apple responds to their feedback form, but if you still have an active Applecare you can call them too. It doesn't have to be a hardware issue to call. I hope there's a way you can work around this problem???

    Let me know...Reg
    Powerbook G4 12" 1.5GHz 1.25Gb RAM, Mac OS X (10.4.8)
  • Kawanaut Level 1 Level 1 (50 points)
    Currently Being Moderated
    Oct 24, 2006 3:43 AM (in response to Reggie Ashworth)
    Im affraid calling this in at Apple Care won't solve it any faster - Im sure they're already aware of this bug


    Regarding your clarifiation - yes, I have the account and signature drop-down boxes. I've also tried trashing the .plist, and everything else. Nothing to do. Cause its not the signature part thats the problem I think, its what email account that is set to be used as the default "send new mail from:"-account, at the "new messages" pane in the settings.

    Let me try to explain a bit:

    I have 3 accounts:
    * Private Mail 1
    * Private Mail 2
    * Work Mail 1

    I have 2 signatures:
    * Private Signature
    * Work Signature

    They are associated this way:
    * "Private Mail 1" & "Private Mail 2" has "Private signature"
    * "Work Mail 1" has "Work signature"
    (This is setup in the signatures pane - all signatures are created in the "all signatures" tab in the left column, and then "Private signature" is dragged to both "Private mail 1" and "private mail 2", and "work signature" is dragged to "Work mail 1".


    When I create a new mail, the new mail is created from the account specifed in the "send new mails from:"-account, as it should - and the signature associated with this account, is selected. If I choose another account to send from, from the left of the two drop-down fields you mention in your clarification, then the signature associated with the newly selected account, will appear instead. As it should!

    Now, if I REPLY to an email sent to a DIFFERENT email account than the account specified as "send new mails from:"-account, then the signature associated with the "send new mails from:"-account will ALWAYS be inserted in my REPLY, even though the account selected, is the one the e-mail is sent to (which Im replying).

    In the above REPLY case, the signature drop-down field says "No signature" (or similar, in english), but if I click it, I see only the signature associated with the email account Im sending the mail from (and to which the email is sent to) - which is correct.

    So - the bug is - when replying to an email sent to a different account than the one specified in "send new mail from:"-account, the wrong signature is inserted.

    Hope it makes sense
    MacBook 2.0/2GB/60GB, Mac OS X (10.4.8), JBL! Creature2 + Apple Keyboard
  • Reggie Ashworth Level 3 Level 3 (695 points)
    Currently Being Moderated
    Oct 24, 2006 4:32 AM (in response to Kawanaut)
    Hi again Kawanaut!

    Yes you explained it very clear...hopefully Apple will fix that problem. Actually one of the reasons I stopped having an automatic signature added is because I didn't want them in replies. So Apple needs to work on this a bit, with that bug that you're experiencing a priority!

    I will try to re-create it on my end too and see if I get the same...

    Reg
    Powerbook G4 12" 1.5GHz 1.25Gb RAM, Mac OS X (10.4.8)
  • Kawanaut Level 1 Level 1 (50 points)
    Currently Being Moderated
    Oct 24, 2006 4:37 AM (in response to Reggie Ashworth)
    Im sure you will see the same error as I do

    But I might have to disable signatures in replies also - just to make sure I dont send a private signature to a work email, and vice versa.. I suppose!

    Or maybe just have a:
    "Regards,
    Klaus" - signature, for both private and work, so at least something will be there
    MacBook 2.0/2GB/60GB, Mac OS X (10.4.8), JBL! Creature2 + Apple Keyboard
  • Kawanaut Level 1 Level 1 (50 points)
    Currently Being Moderated
    Nov 3, 2006 12:49 AM (in response to timb27)
    Yes, definately a bug.


    Its weird though, that nobody tried to make a few bucks off of this bug. Like the program OMiC that converts winmail.dat files in Mail.app, to something useful. (winmail.dat is a file sent from outlook, a bug also - which only other outlooks are able to read -- usually contains either content if mail is RTF or attached files).
    MacBook 2.0/2GB/60GB, Mac OS X (10.4.8), JBL! Creature2 + Apple Keyboard
  • François Mottaz Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 14, 2006 7:17 AM (in response to timb27)
    I've been bitten by the bug too. But I think it's quite new. I'd say it came with 10.4.8 as I've been using the same set of accounts and signatures for many many months. It is very bad if you have very different businesses because it requires a lot of attention or you may make a bad impression: either your message may lack a signature if you disable the automatism ou you may have the wrong one.

    This should be corrected urgently, but there does not seem to be a 10.4.9 on the horizon for now.
    MacBook Pro 2Ghz, Mac OS X (10.4.8)

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