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mighty mouse scrolling problems

1766 Views 16 Replies Latest reply: Mar 26, 2007 4:10 AM by Clear_Vista RSS
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James Siulinski Calculating status...
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Jan 18, 2007 12:25 PM
I'm having trouble with my mighty mouse scrolling. It was working fine now not. I just replaced the batteries after indicatortold me to do so. I've tried re-loading the software (though the install routine called it an upgrade).
mac mini - dual core intel processor, Mac OS X (10.4.8), apple bluetooth keyboard and mouse
  • Zachariah Taub Calculating status...
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    Jan 19, 2007 7:57 PM (in response to James Siulinski)
    I am having problems too.

    Started after I installed the most recent security update.
    Security Update 2006-008 (PowerPC)
    Not sure if they are related.

    Let's get this figured out!

    PB 12" 1.5 GB   Mac OS X (10.4.8)  
  • Zachariah Taub Level 1 Level 1 (5 points)
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    Jan 20, 2007 12:45 AM (in response to James Siulinski)
    Found the solution somewhere in the discussions.

    If you push on the ball hard (not too hard) and scrub it back and forth, it will start working.
  • Mauricio Heilbron Level 1 Level 1 (110 points)
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    Feb 4, 2007 10:35 AM (in response to James Siulinski)
    No way! Sure enough...I held down the scroll wheel thing, "scrubbed" it back and forth, and voila!

    Thanks!
    PowerMac 2.0 dual G5, 1 GB RAM, Mac OS X (10.4.3)
  • Michael Wayne Level 4 Level 4 (1,405 points)
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    Feb 9, 2007 1:05 AM (in response to James Siulinski)
    The problem is that the grease and muck from your finger gets trapped below ball so a good lens cleaner or even perfume or meths or alcohol on a cloth should do the trick. Make sure you turn mousse of first.

    Cheers
    Powerbook 15, Mac OS X (10.4.8)
  • sseligson Level 1 Level 1 (0 points)
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    Feb 9, 2007 4:52 PM (in response to James Siulinski)
    I am having the same problem. I want to throw this mouse out the window. The scroll wheel does not work. It is very frustratiing. Not sure if I hvae any recourse against apple since I purchased it from ebay and I do not have any recipt.

    But I just want this to work.
    Mac OS X (10.4.7)
  • MT100 Calculating status...
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    Feb 12, 2007 2:37 PM (in response to James Siulinski)
    I'm having problems too, the scroll ball only wants to go up left and right, not down, which has got to be the most useful direction!, i've tried the "scrubbing" approach without any success, any more hints and tips, or do i need to get service?

    Mike
    iMac Intel Core 2 Duo 2Ghz, Mac OS X (10.4.8), Wireless Mighty Mouse
  • Lorne_Kun Calculating status...
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    Feb 13, 2007 11:56 PM (in response to James Siulinski)
    I also cannot scroll down, all other directions work. I'll be returning this mouse for something corded and with a real scroll wheel I think.
    15.4" MacBook Pro Core2Duo, 2.33Ghz, 2Gb, 120Gb, Mac OS X (10.4.8), 12" Power Book G4, 1.33Ghz, 1.25Gb, 60Gb
  • Brandon Svec Level 1 Level 1 (0 points)
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    Feb 21, 2007 6:10 PM (in response to James Siulinski)
    Mine wont scroll down.

    Up, left, right no problem.

    If I put the mouse near my ear I can hear a soft clicking when I scroll up, left or right, but no sound when I scroll down.

    I have tried cleaning and pressing hard, etc.

    ...

    I just got off a 47 minute troubleshooting session with apple support and they finally agreed to replace it. I can't believe how nontechnical and unknowledgeable the level 1 support at apple is. It was clearly a mechanical trouble and I described it very clearly, yet they insisted on making me log into other accounts, check preferences, replace batteries, etc. On top of that I was put on hold several times while the tech checked with others about what to do and filled out forms, etc. I have to say I really am not happy with apple support based on this and all previous experiences. On top of this I have to give a credit card# as collateral until I send the defective unit back. If that is the policy why don't they save the 47 minutes and just process the replacement just like the cell phone companies do??

    Oh well. Good luck to all of you with your mouse problems..





       
  • Brandon Svec Level 1 Level 1 (0 points)
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    Feb 21, 2007 6:23 PM (in response to James Siulinski)
    Humble update-

    I just put some rubbing alcohol on my finger, turned off my mouse and gently worked the scroll wheel in all directions for about 15 seconds then dried the excess alcohol with a Kleenex.

    And- the scroll works perfectly now. It must have been some dirt or debris that the alcohol was able to work out.

    I will still probably take the replacement apple is sending, but I wanted to let others know this worked for me..

    Interesting also that the most common direction to have trouble is scrolling down as that is also the most common direction to scroll and therefor must collect the most dirt, grease, etc from our fingers.

       
  • Lorne_Kun Level 1 Level 1 (110 points)
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    Feb 21, 2007 6:31 PM (in response to Brandon Svec)
    I stupidly took it apart (and broke it :() but I bought a logitech bluetooth mouse and am much happier with it. Seems a bit more skookum (ie, tougher) than the fancypants apple one was. Still have my apple keyboard though and its nice.
    15.4" MacBook Pro Core2Duo, 2.33Ghz, 2Gb, 120Gb, Mac OS X (10.4.8), 12" Power Book G4, 1.33Ghz, 1.25Gb, 60Gb
  • Brandon Svec Level 1 Level 1 (0 points)
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    Feb 21, 2007 6:37 PM (in response to Lorne_Kun)
    I stupidly took it apart (and broke it :()


    Funny, I almost did the same, but then thought better of it since I knew it should be under warranty.



    iMac   Mac OS X (10.4.8)   replaced logic board from loud fan noise
  • cherrytaztic Calculating status...
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    Feb 24, 2007 10:04 AM (in response to Brandon Svec)
    Mine wont scroll down.

    Up, left, right no problem.

    If I put the mouse near my ear I can hear a soft
    clicking when I scroll up, left or right, but no
    sound when I scroll down.

    I have tried cleaning and pressing hard, etc.

    ...

    I just got off a 47 minute troubleshooting session
    with apple support and they finally agreed to replace
    it.



    Have you had any problems with your new mouse? Mine was working fine and I barely noticed the other day it doesn't scroll down. I want to replace it but I don't want to go through all the hassle. I can't hear the clicking when I scroll down either.


       

       
  • Antony Platt Level 2 Level 2 (340 points)
    Currently Being Moderated
    Mar 6, 2007 8:40 PM (in response to Brandon Svec)
    Brandon,

    Just wanted to say Thanks!
    your suggestion worked, I used some lens cleaner and got back the ability to scroll up - again.

    calm is restored


    G5 Dual Core, AL 15" Pbook, G4 Quicksilvr, G3 Wallsteet, PM 9600, Mac SE   Mac OS X (10.4.8)   iPods: Nano, 4th-Gen & 1st-Gen 5Gb Original Goodness!
  • BrendonB Calculating status...
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    Mar 17, 2007 9:48 AM (in response to Antony Platt)
    I started to panic since I only had my mighty mouse for three months, and it is already broke!? Nah, the "push hard but not too hard" trick worked fine! I worry though... if three months caused it to crap out, how long will it really last?! I NEVER had to clean a mouse on any machine (oh wait maybe the mouse ball in the older models)!!
    MacBook Pro 2.33GHz Intel Core2 Duo, Mac OS X (10.4.8), 2GB ram
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