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Network connection timed out.

105781 Views 128 Replies Latest reply: Jun 30, 2007 1:15 PM by AMikeM RSS
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4h34d Calculating status...
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Mar 25, 2007 10:52 AM
I'm unable to successfully use the iTunes Store. The following error occurs randomly, though it most often happen when searching and power searching, the progress bar on top will just never stop and the error message will display after about 30 seconds. It sometimes occur when browsing and clicking on links (the page will not load).

Here's the error message :
"We could not complete your iTunes Store request. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again."

My internet connection is fine, I'm 100% positive about that. Unless it would have to do with firewall settings?

Something weird I've noticed about all this is that the error seems to happen way more often when searching on less known artists/songs than well know.

I'm using Windows Vista.

Does anyone have any ideas? Thanks!

   
  • nbc Calculating status...
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    Mar 25, 2007 11:09 AM (in response to 4h34d)
    I'm having the same problem on Windows XP. If I go to the main page for the store and follow links, there is no problem, but if I try to search or power search I get the same message you get.

    Dell Dimension 8400   Windows XP Pro  
  • arissar Calculating status...
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    Mar 25, 2007 12:05 PM (in response to 4h34d)
    Same problem. Been trying all morning. This has happened before, as well.

    I'd really like to purchase some songs today, but apple doesn't seem to want my money.

       
  • ding ding Calculating status...
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    Mar 25, 2007 12:13 PM (in response to 4h34d)
    That makes four of us. Didn't start happening until the upgrade to 7.1.1. %^&%. Haven't tried to buy a new song though. I bet that works just fine!! Lucky them.
    HP, Other OS
  • rkmcniel Calculating status...
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    Mar 25, 2007 1:16 PM (in response to ding ding)
    Did anyone get any help with this? The same thing has been happening with me. Roy
    Dell / Ultra, Windows XP
  • vonpaulus Calculating status...
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    Mar 25, 2007 2:00 PM (in response to 4h34d)
    The same thing is happening to me. I can't search at all. Does anyone have any advise
    Dell, Windows XP
  • vonpaulus Level 1 Level 1 (0 points)
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    Mar 25, 2007 2:11 PM (in response to vonpaulus)
    Did this problem just start today? I just just signed up for itunes, downloaded a few songs using the search, and now it doesn't work. Getting same error message as everyone else.
    Dell, Windows XP
  • nbc Level 1 Level 1 (0 points)
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    Mar 25, 2007 2:45 PM (in response to vonpaulus)
    Today is the first time that I noticed the problem. (I don't search the store very often.) My daughter tells me, though, that she has had the problem for at least a week.

    I wonder if the problem is somehow browser related, since itunes utilizes cookies. I am using Firefox. Are any of the others that are suffering the problem Firefox users?

    Dell Dimension 8400   Windows XP Pro  
  • hensh Calculating status...
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    Mar 25, 2007 2:50 PM (in response to 4h34d)
    I have had the same problem all day, trying to access iTunes Store on this pc and a lap top. I have removed the software and reinstalled but it made no difference.

    I am also having prolems with "Gracenote" when looking for song names. It says, "The song names for this CD could not be found online." However, when I went on it from internet explorer, it found it no problem, I therefore assume both problems lie with iTunes and it's connectivity to the internet. My workaround is slow but works, load your CD into the pc via windows media, then import them to iTunes.
    Dell, Windows XP
  • nbc Level 1 Level 1 (0 points)
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    Mar 25, 2007 3:11 PM (in response to hensh)
    I may have found a work-around. As I mentioned in a previous post, I am a Firefox user (and there was a Firefox update in the last week or so). I exited itunes, then opened IE7 and reloaded itunes. Then I was able to search on the store just fine. I fired up Firefox (while leaving IE7 open), and was still able to search on the itunes store. Then I closed IE7, and all was still fine. Then I exited itunes, and reopened it. This was the ultimate test, since IE7 was not open. I was still able to search on the itunes store. I have no idea why this worked but, at least for now, everything seems to be working again. Very strange!

    Dell Dimension 8400   Windows XP Pro  
  • d41k57 Calculating status...
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    Mar 25, 2007 3:24 PM (in response to nbc)
    Hey,

    Thank you for the hint, I don't have firefox but I do have the new IE, so I tried opening IE before opening iTunes and it worked (for now). It much slower than usual, but that maybe a problem with my ISP as much as anything.

    Seems I was on the correct thread after all.

    Thanks again!

    Simon
    Medion, Windows XP
  • arissar Level 1 Level 1 (0 points)
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    Mar 25, 2007 3:46 PM (in response to d41k57)
    Hmmm, not sure if it's the workaround, or if it's just "working" again. I've had success about 8 out of 10 ten times now, and I haven't done anything differently from this morning when I was ready to throw my laptop out the window.
  • kmveller Calculating status...
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    Mar 25, 2007 7:34 PM (in response to 4h34d)
    I had to swap out my computer at Best Buy. They replaced it so I downloaded ITunes and have been having the same issue.

    I was on the phone for over an hour with ITunes support. Bottom line we checked for every issue, then I unistalled and reinstalled the 702 version, the one I was using before the new one. It still does NOT owrk. Same error message.

    Next step to contact Microsoft. If that does not work I am bring computer back again.

    Please if anyone finds a solution please let me know.

    I am so frustrated!!!!!!
    Gateway, Other OS, Vista
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