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2024 Views 52 Replies Latest reply: Apr 5, 2007 4:50 PM by sgtroxtc
Currently Being ModeratedMar 30, 2007 4:40 PM (in response to MaddeezMom)Okay gang. Still no dice with the Netgear plugged in. Can't connect to dad but can connect to the test pages. I noticed the error has changed.
I've updated the firmwear like Defcom suggested. I checked the WAN page and there was a box for SPI which I disabled. UPnP is active. Now I get this error. Still error -8 but different details:
Date/Time: 2007-03-30 16:23:11.639 -0700
OS Version: 10.4.9 (Build 8P2137)
Report Version: 4
iChat Connection Log:
AVChat started with ID 2380733378.
mrstravs1: State change from AVChatNoState to AVChatStateWaiting.
0xf118ec0: State change from AVChatNoState to AVChatStateInvited.
0xf118ec0: State change from AVChatStateInvited to AVChatStateConnecting.
mrstravs1: State change from AVChatStateWaiting to AVChatStateConnecting.
mrstravs1: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0xf118ec0: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
Video Conference Support Report:
Video Conference User Report:
Any suggestions????? Otherwise looks like we'll be hooking up the Netgear only when the kid wants to use the wireless PC or dad is here wanting to use his Mac.
Currently Being ModeratedMar 30, 2007 4:55 PM (in response to Ralph Johns (UK))I hear you.
However, the fact this worked before & flawlessly at that suggests that hardware settings are not the root cause.
Especially since software has changed in between working & not.
Why would the combo install be preferable to the automatic upgrades? Isn't it the same?
I am at iChatAV 3.1.8 (v445) IM framework v429
Will I get something different with the combo update?
Thanks again for you knowledge & assistance!MacBook, Mac OS X (10.4.9)
Currently Being ModeratedMar 31, 2007 4:47 AM (in response to MaddeezMom)HI Karen,
DO you have or does your ISP offer a VoIP service ?
(Phones over the Internet)
12:47 PM Saturday; March 31, 2007G4/1GhzDual MDD MacBookPro 2gig NETGEAR DG834GUK Hollywood Dazzle DV, Mac OS X (10.4.9), Have you read the iChat FAQs ?? ^See link at top of the Topic List ^
Luke, follow the force..
Ralph and DefCom are gurus when it comes to iChat. The combo upgrade is a complete O/S upgrade. The "Software update" command in the Apple menu is an incremental upgrade. They're different.
Here are my notes on the issue as complied from Ralph's and DefCom's research.
The "error -8" solution is highly configuration dependent on all users of the video iChatAV application.
1. In iChat preferences, make sure your Video -> bandwidth limit is set to "none". Also, reset your iChatAV/Preferences/Account/Server Settings port to 443 rather than 5190.
2. In iChat menu bar, Video -> Connection Doctor make sure that you do not have any error messages listed in the Show -> error log pull-down menu. If you do, then restart iChat to clear them. Also, in System Preferences -> Quicktime -> Streaming tab be sure that the Streaming Speed is set to "1.5Mbps T1/Intranet/LAN" or below. Restart iChatAV and test it.
3. If you are using a cable or DSL modem with a router then either "turn-on" UPnP in the router OR open ports in your router; but not both. UPnP is universal Plug and Play and automatically opens the ports necessary for applications to run properly.
4. If you do elect to open ports on your router or your Mac then open these ports.
5190 Both, TCP and UDP
5298 Both, TCP and UDP
All iChat AV traffic is UDP except for ports 5190 and 5298, which need to be open for both TCP and UDP; and 5220 and 5222, which need to be open for TCP only. DO NOT "turn-on" your Mac firewall while using a router firewall.
5. Reset the AOL Instant Messenger port to 443. It may say 5190. You will have to be logged-out of AIM to change the port.
6. After you do all this, then shut-down everything (Modem, router, and Mac), then restart everything in sequence beginning with your modem (wait for it to come up), then the router (wait for it to come up), and then the Mac. If you use Vonage or another VoIP telephone service you must keep the VoIP phone adapter "off" until the modem/router/Mac has rebooted, then turn on AIM, then turn-on the VoIP phone adapter.
7. Start iChatAV.
- Check with you broadband provider and ask if they are blocking any of the ports you want to use. I've heard some foreign telephone companies blocking ports to protect their infrastructure, and the installed base of customers.
- You can "test" iChatAV by including appleu3test01 or appleu3test02 or appleu3test03 screenames in your AIM Buddy list.
- If you recently did an incremental update to 10.4.9 you should try doing the 10.4.9 "Combo" update instead. This installs a completely fresh OS X which may have any missing OS Xparts in the incremental update.
- Also check your download and upload Internet speeds. If you're running DSL you'll be marginally successful.iMac G4, Mac OS X (10.4.9), Cox cable, ZyXEL P-330W v1.7, and PAP2 v2 for Vonage
Currently Being ModeratedMar 31, 2007 7:23 AM (in response to Ralph Johns (UK))We have the digital phone service, but I don't think it works the same was as Voip. Here is directly from Comcast's website:
Voice over Internet Protocol (VoIP) is a technology used to transmit voice and related calls over a data network. Most VoIP service providers use the public Internet to transmit your calls. Comcast does not; we use this technology to transmit your calls over our advanced broadband network.
Comcast Digital Voice® service uses VoIP technology to provide you a number of enhanced new features without sacrificing any of your current phone features or the call clarity you expect.
Currently Being ModeratedMar 31, 2007 7:36 AM (in response to MaddeezMom)Hi Karen,
Good ol' Comcast. Usual Smoke and Mirrors.
Ask them directly if the block port 5060. (well actually SIP ports 5060-5063)
VoIP can be done over any "Broadband" connection whether it's DSL or Cable based (Or for that matter IDSN). It how the calls are made not the wires or not that they connect through.
VoIP Technology IS using the SIP protocol. It's an Internationally agreed Standard.
Flowers, roses, sweet and smell come to mind.
3:34 PM Saturday; March 31, 2007G4/1GhzDual MDD MacBookPro 2gig NETGEAR DG834GUK Hollywood Dazzle DV, Mac OS X (10.4.9), Have you read the iChat FAQs ?? ^See link at top of the Topic List ^
Currently Being ModeratedMar 31, 2007 8:00 AM (in response to MaddeezMom)Hi Karen
You came to me on port 5060 so its not blocked, cant remember what you Dad come in on but the video worked.iMacG5 20" , iBookG4 12" , iSight, Mac OS X (10.4.9), Netgear DG834GT, iChat: firstname.lastname@example.org++++email: email@example.com++++
Currently Being ModeratedMar 31, 2007 8:10 AM (in response to Defcom(UK))Hi, Defcom,
One of our old hands and regular posters is on Cox so I don't think the problem is there.
Like you imply if karen can call out and is seen with Little Snitch to be on port 5060 then it is Not blocked.
However, that still leaves Comcast....
I personally would still try to check further.
4:10 PM Saturday; March 31, 2007G4/1GhzDual MDD MacBookPro 2gig NETGEAR DG834GUK Hollywood Dazzle DV, Mac OS X (10.4.9), Have you read the iChat FAQs ?? ^See link at top of the Topic List ^
Currently Being ModeratedApr 2, 2007 9:44 AM (in response to Ralph Johns (UK))Yes it has a UPnP. I also changed my port to 443 on iChat and opened ports 5060, 5190, 5297, 5298, 5678, 16384-16403 in the TCP port field. Do I need to open any ports in the UDP line?MacBook, Mac OS X (10.4.9)
Currently Being ModeratedApr 2, 2007 10:04 AM (in response to Ralph Johns (UK))I have not checked with Comcast yet. I am in stand-by mode. Dad is getting a new wireless router set up and we'll try again. Maybe the problem is his router and not on my end. If this still doesn't work then I'll pursue the Comcast angle.
I will post results of the new router.
Thanks for all your help.
Currently Being ModeratedApr 2, 2007 11:02 AM (in response to Ralph Johns (UK))This one:
com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
Is it an executable application?
does it prefer one environment or the other?
One of the reasons amongst many others could be a characterset
problem. I think a "four" character combo might indicate this.MBP 2.33GHz intel core 2 duo 3GB 667 Mhz DDR2 SDRAM, Mac OS X (10.4.9), Is it the root directory of a volume?
As Defcom asks where is that.
If it is in the MAc Firewall some should be UDP.
See the instructions and second pic http://www.ralphjohnsuk.dsl.pipex.com/page4.html#_ports
If it is in the modem you don't need them if you are using UPnP.
(that's like a resturant swing door with someone each side trying to use it)
7:34 PM Monday; April 2, 2007