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Just want to receive email at work

814 Views 9 Replies Latest reply: Apr 2, 2007 12:41 PM by Allan Sampson RSS
dt_mcgrath Calculating status...
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Apr 1, 2007 8:41 PM
I have a mac account that I receive my personal email on. All I want to do is create a second email account on my outlook account on my lap top so I can receive emails at work. But, I cannot make it work. This should not be that hard. Can someone give me step by step instructions to make sure I am doing it right.
  • Lfernandez Level 2 Level 2 (190 points)
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    Apr 1, 2007 8:47 PM (in response to dt_mcgrath)
    First, are you sure that your workplace does not block POP access? Since this happens at my school.

    If this is not the case, then just go under Mail preferences > Accounts > And click on the "+" on the lower left side corner. Doing that should launch the assistant which should guide you thru all the steps.

    Luis
    MacBook Pro, Mac OS X (10.4.8), 1.83 Ghz CD / 2Gb Ram / 128MB X1600 / 80Gb HDD
  • Horror in Oklahoma Level 2 Level 2 (275 points)
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    Apr 1, 2007 9:15 PM (in response to dt_mcgrath)
    It's no offense, but your statement is very confusing to me. You are probably not explaining your situation sufficiently. For example, what do you mean by a mac account? Is it a .mac e-mail account? And what does Apple's Mail have to do with Outlook (Express?)? And what e-mail messages can you not receive? Are they hosted in a different domain from .Mac or what?

    If you are talking about receiving messages that are hosted in a different domain, then you need to ask the hosting company what port you need to use for POP. By default, it's 110. You may have to enable SSL to receive messages. If that's the case, the port number should be 995.

    MacHouse
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  • Allan Sampson Level 10 Level 10 (122,165 points)
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    Apr 1, 2007 9:44 PM (in response to dt_mcgrath)
    If you are not connected to your employer's network and internet connection at work with your employer provided Windows laptop, whose network and internet connection are you using at work?

    If you are accessing your .Mac account as a .Mac type account with the Mail application on your Mac, a .Mac type account is really an IMAP account and behaves in the same way.

    If so, you want to create and access your .Mac account as an IMAP account with Outlook Express on your employer provided Windows laptop.

    When creating your .Mac account with Outlook Express, select IMAP as the account type.

    The incoming mail server is: mail.mac.com

    The user name for your account is the portion of your .Mac email address in front of the @ sign only.

    The outgoing mail server or SMTP server is: smtp.mac.com

    Server Port: The default is 25 but you need to change this to 587

    .Mac's SMTP server is password authenticated with your .Mac account's user name and password - the same user name and password used to check the incoming mail server for new messages.

    You can select/use Secure Sockets Layer (SSL) for the incoming mail server and for the outgoing mail server or SMTP server but this is optional.
     PowerBook G4 17-inch/1.67GHz/1GB RAM, Mac OS X (10.4.9), 7200rpm-100GB HD,  iPod w/Video
  • j.v. Level 5 Level 5 (4,150 points)
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    Apr 2, 2007 9:30 AM (in response to dt_mcgrath)
    Look at "Server Settings" for this account's outgoing mail (smtp) server in Mail > Preferences > Accounts > Account Information.

    try one or more in combination of the following:
    - try selecting password authentication for this account's smtp server
    - try checking the SSL checkbox
    - try using port 587 instead of port 25
    - verify the name of the smtp server with your email provider (is it smtp.domainName.com, or mail.domainName.com, or ...?)

    You never did clarify whether this was a .mac email account or another email provider. If the above doesn't work for you, contact them and ask how to set up your account so you can send and receive email when you are itinerant.

    (if you find that this solves your problem, or is actually helpful towards arriving at a solution to your problem, please consider clicking on either the "helpful" or "solved" buttons in the header of this post)
    2001 Quicksilver G4 (M8360LL/A), Mac OS X (10.4.9)
  • Allan Sampson Level 10 Level 10 (122,165 points)
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    Apr 2, 2007 9:51 AM (in response to dt_mcgrath)
    You said you do not connect to your employer's network and internet connection at work.

    If this wireless network at work is provided by your employer, this is your employer's network and internet connection which isn't blocked by your employer so it is a mute point but just as FYI.

    If you are accessing your .Mac account as a .Mac type account with Mail which is really an IMAP account and behaves in the same way, you will have problems with accessing the account as a POP account with Outlook Express or as a POP account with any email client on another computer.

    The .Mac incoming mail server is the same regardless if you create and access the account as an IMAP account or POP account so it does not make sense that you are able to receive messages when accessing the account as a POP account but not as an IMAP account with OE. I access my .Mac account as an IMAP account with OE on my laptop running Windows XP at work without any problems - and accessing the internet via my employer's wireless network and internet connection.

    So what did not work with IMAP?

    The sending error message indicates you did not set up the .Mac SMTP server settings properly with OE which I believe was also the problem when you created the account as an IMAP account.
     PowerBook G4 17-inch/1.67GHz/1GB RAM, Mac OS X (10.4.9), 7200rpm-100GB HD,  iPod w/Video
  • Allan Sampson Level 10 Level 10 (122,165 points)
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    Apr 2, 2007 12:41 PM (in response to dt_mcgrath)
    When accessing an email account and SMTP server that is not provided by the internet service provider being used for connecting to the internet with an email client such as the Mail.app, receiving messages should not be a problem but sending message can and usually is a problem when using an SMTP server that is outside of the ISP's network or that isn't provided by the ISP being used for your internet connection.

    People can send messages with .Mac's authenticated SMTP server when connected to the internet via their ISP at home using their ISP's required settings for an SMTP server that is outside of their ISP's network but can go to work, a friend's house or family member's house that uses a different ISP than the ISP used at home and may not be able to send messages with the same settings.

    Using an SMTP server that is outside of an ISP's network or that isn't provided by the ISP used for connecting to the internet is called SMTP server relaying.

    Relaying denied, try authenticating.


    If you set up .Mac's authenticated SMTP server correctly selecting Password for the authentication and entered the same user name and password for the account as is used to check the incoming mail server for new messages which does work (for receiving messages) when accessing your .Mac account as a POP account with OE via this wireless network and associated internet access that is provided by some internet service provider - this error message provided when trying to send a message with your .Mac account indicates this ISP does have a restriction for using an SMTP server that is outside of their network.

    If using Port 25 for .Mac's authenticated SMTP server doesn't work and especially when using Port 587, you need to check with the building that provides this wireless network and internet access or the building's internet service provider for their required settings when using an SMTP server that is outside of the ISP's network.

    Something else is wrong also if you are unable to receive messages when accessing your .Mac account as an IMAP account with OE on this network but you are able to receive messages when accessing the account as a POP account since the incoming mail server address, user name and password is identical when accessing a .Mac account as an IMAP or POP account. This should make no difference whatsoever.
     PowerBook G4 17-inch/1.67GHz/1GB RAM, Mac OS X (10.4.9), 7200rpm-100GB HD,  iPod w/Video

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