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Your Activation Requires Additional Time to Complete

47634 Views 966 Replies Latest reply: Jul 1, 2007 1:38 PM by akapod RSS
  • CraigS Calculating status...
    iTunres is telling me that my already existing AT&T account (Family Plan) is not eligible for iPhone activation!

    I've been on hold for over an hour with AT&T customer support to resolve the issue, but they don't know what the problem is.

    Funny thing is, they folks at the Apple Store were so amazingly helpful and efficient.... who would've thought that it's the phone company that would make this new purchase so unpleasant?
    Powerbook 17in 1.67Ghz, Mac OS X (10.4.4)
  • steviet_mac Level 1 Level 1 (35 points)
    I understand everyones anxious to use the phone, but did all you 'gotta have it first' guy's think everything was going to go off without a glitch or two? Relax a little, it will be resolved and you'll be able to drain the battery soon enough.

    MacBook White 2.16Ghz 1GB   Mac OS X (10.4.9)  
  • callahan1 Calculating status...
    My boyfriend purchased the iPhone. He got home, plugged it into the Mac laptop. Itunes came right up. He was just going to transfer his number from his existing at&t phone to the iphone, when, bang. It gave the error message that is the subject of the thread. Meanwhile, his friends were calling him from their new iphones, already activated.

    He called the iphone support people, got transfered to a different number, it was automated and couldn't help because he got the iphone from the store so he had no order number. Finally, he got through to someone.

    Here's the scoop. If you are a loyal, existing cingular/at&t customer, it will take you at least 12 hours (maybe 24??) to get your iphone activated.

    But if you are switching to at&t? Well, they have staff specially trained to help you. Their system is quick to respond.

    Message was edited by: Host
    Windows Vista
  • deggie Level 8 Level 8 (44,860 points)
    Good point...its called "bleeding edge" for a reason.
    PowerMac G5 Dual 2.5Ghz, Mac OS X (10.4.9), Powerbook G5 15", AEXs, US iPod set (Red Nano, White 5G, Blue Shuffle)
  • taoofjord Calculating status...
    Nope, that's not true. No one is getting preferential treatment here. The truth of the matter is what everyone here should have been expecting. When does a game/gadget launch that is highly sought after that doesn't have problems when it comes to connecting to the internet? Answer: NONE!

    Every MMORPG that comes out has this same problem on launch day. Everyone is trying to activate their account and get on to their servers at the same time. It overloads them and everything slows to a crawl. I expected this with the iPhone so I'm not disappointed. But to claim that ATT is making some people wait while others get instant activation is a flat out lie and I'm proof of that. I'm waiting on activation for my transfer just as everyone else.
    2.33 MacBook Pro, Mac OS X (10.4.9)
  • Steve Farrell Calculating status...
    was told that if i give up my existing number, i could get activated immediately, but that if i want to keep my number, i need to wait.

    will leave them to verizon as soon as i can.

    welcome to the new at&t.

    Message was edited by: Host
  • steviet_mac Level 1 Level 1 (35 points)
    I don't think that it's as sinister as you suggest. It's most likely an issue with an already activated SIM card attached to an account while trying to activate a new SIM on a new phone on the same account. I'm sure they thought they were prepared for it but the flood of information must have completely swamped them.
    MacBook White 2.16Ghz 1GB, Mac OS X (10.4.9)
  • FLUIDNYC Level 1 Level 1 (50 points)
    Phone service is scheduled to be disconnected on your current phone at or after 8:06 PM EDT on June 30. Please check your email and be prepared to reconnect and activate your iPhone before that time. Please call 877-800-3701 if you'd like to make other arrangements.


    You will receive an email to **@mac.com as soon as your iPhone is ready to be activated. After you activate your iPhone and before your phone number is transferred from your current provider you will continue to receive calls on your current phone. Your iPhone will be able to make outgoing calls but will not receive calls until the transfer is complete.

    Please refer to your Activation ID when calling.


    I hope i do not have to call AT&T, and it just goes through.

    meh.
    Mac OS X (10.4.10), Black MacBook, 2.0GHz Core Duo, 1GB Ram, 80GB, Superdrive, Purchased 07/2006
  • NickFro Calculating status...
    I called again... The rep was able to activate my iPhone over the phone (I called from my existing cell). I needed to power off and then power on the iPhone for it to recognize the activation signal. I've since received an email that the port is in process.

    Yes, they had issues...but, hey, this is the biggest launch in history so glitches are to be expected. Syncing now.
    MBP 15" 2.0, Mac OS X (10.4.8)
  • Jettie1767 Level 2 Level 2 (490 points)
    On the same boat as the rest of you here. My two iPhones are waiting for ATT to activate. Meanwhile, my existing phones are already disconnected from the network.
    Intel iMac 20", Macbook Pro 2.4, Mac OS X (10.4.9)
  • elevatedesign Calculating status...
    same thing...switching from verizon. Lady said it could take a couple of days!
    imac g5, Mac OS X (10.4.10)
  • bewmIES Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jun 29, 2007 5:42 PM (in response to Cyoder)
    Just hear on "On the Money" on CNBC that AT&T's
    "computer glitch" has been resolved.......I'm still
    waiting....


    Ditto, still nothing. We're on the phone with AT&T and they seem to get more clueless the farther up we escalate...
    Mac OS X (10.4.10)
  • Ken Nix Calculating status...
    Currently Being Moderated
    Jun 29, 2007 5:59 PM (in response to bewmIES)
    45 minutes on hold and still waiting to get this resolved ...

    iMac G5   Mac OS X (10.4.3)  
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