Skip navigation
This discussion is archived

BLUE SCREEN of death - solution

3743 Views 16 Replies Latest reply: Sep 19, 2007 7:07 AM by QuickDraw RSS
1 2 Previous Next
zack2002 Calculating status...
Currently Being Moderated
Jul 6, 2007 2:46 PM
I think I found a problem to the infamous Blue Screen of Death problem that many of us XP users (particularly Dell laptop users) are having...the problem that happens when you take a photo on your iPhone, plug it in, and it gets recognized as a "Digital Still Camera" and then boom! BSOD. Sound familiar?

Go to Start > Control Panel > Add or Remove Programs

Find the Logitech Camera Driver and uninstall it.

This did the trick for me. Finally -- I had tried all kinds of other things. After I did this, the iPhone still got recognized as a "Digital Still Camera," but no BSOD. What happened instead was that another balloon popped up that said "Your hardware is installed and ready to be used." It then synced with iTunes as usual.

The next time I took a picture on my iPhone and plugged it in, it brought up a list of Camera/Photo programs (Canon Capture, Picasa, etc.) for me to choose from, but again, no problems with syncing to iTunes.

Hope this helps. This work for anyone else?

Dell Inspiron 9300   Windows XP   SP2
  • JimUrban Level 4 Level 4 (2,590 points)
    Currently Being Moderated
    Jul 6, 2007 2:56 PM (in response to zack2002)

    Glad you found a solution that worked for you.

    Myself,I prefer the "Use a Mac,totally eliminate the BSOD" solution.


    PB G3 "Pismo"/ 2.0Ghz BlackBook 2GB OWC RAM/ 8GB iPhone   Mac OS X (10.4.10)  
  • ahhhh3 Calculating status...
    Currently Being Moderated
    Jul 6, 2007 3:07 PM (in response to zack2002)
    My solution was I bought a mac...

    iMac 20", Mac OS X (10.4.10), iPhone 8GB
  • RyanLM Calculating status...
    Currently Being Moderated
    Jul 6, 2007 3:38 PM (in response to JimUrban)
    My Solution will be Returning the iPhone. The only problems I have had on my PC all revolve around iTunes and the iPhone.

    Apple has until my return policy expires to fix some pretty big issues.

    After using the iPhone, I dont know if I would want to get a Mac. Problems.. Heck, even the iPhone itself is buggy, leave out the PC.
    Windows Vista, Dell XPS 700
  • Hoss Diddy Level 1 Level 1 (25 points)
    Currently Being Moderated
    Jul 6, 2007 4:11 PM (in response to RyanLM)
    i see from your signature vista seems to be your problem. I use vista on an hp workstation and use vista and xp on my intel mac. You know something both work better on my mac. Oh and i use both everyday. Vista is your problem. Microsoft's own programs hardly run on vista.
    Dual 3.0 Mac Pro, Mac OS X (10.4.10)
  • RyanLM Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jul 6, 2007 4:22 PM (in response to Hoss Diddy)
    What programs hardly run on Vista? Please be detailed. I am a software developer by trade, I have quite a wide varitey of programs on my computer. Only one fails to work
    well. iTunes.

    Want more fun? Try loading this on a 64Bit version of Windows. XP or Vista. No really, try.
    Windows Vista, Dell XPS 700
  • Hoss Diddy Level 1 Level 1 (25 points)
    Currently Being Moderated
    Jul 7, 2007 9:01 AM (in response to RyanLM)
    What programs ? What Programs? Well im a video editor by trade. None of pinnacle professional programs run right on windows vista. Hollywood effects, Most of roxio programs have a hard time. Want me to keep going ?
    Dual 3.0 Mac Pro, Mac OS X (10.4.10)
  • chenjy9 Calculating status...
    Currently Being Moderated
    Jul 7, 2007 9:12 AM (in response to RyanLM)
    iTunes doesn't run correctly on 64-Bit. This is all over the forums right now.
    Custom, Windows Vista, Intel
  • KodataRick Calculating status...
    Currently Being Moderated
    Jul 8, 2007 7:38 AM (in response to zack2002)
    I had all of the same problems as you describe and my Dell also has a Logitech Camera built into it.

    My solution was to upgrade the Logitech driver to the latest version from Dell support (Drivers & Downloads). The latest driver is v10.5.1.1125 dated 02/08/07.

    After upgrading the driver, when I docked my iPhone, I got the "Digital Still Camera" and thankfully, NO BSOD, but like you, received "Your hardware is installed and ready to be used." In Device Manager under Imaging devices, I now see "Apple iPhone #18" (don't know what the 18 stands for).
    See driver detail list below:

    Provider: Logitech Inc.
    File version:

    iTunes sync'd up and also there was a prompt list of camera/photo programs to choose from, and being a user of Kodak EasyShare software, I choose this and checked the box "Always use this program." EasyShare was then launched and allowed me to configure for sync/transfer with this software, which I selected.

    I can now take pictures on my iPhone, place in dock, sync with iTunes, sync/transfer photos to Kodak EasyShare, and have photos removed from iPhone by EasyShare after the sync/transfer is complete.

    Finally, I think, this issue is resolved for me.

    Dell M2010   Windows XP Pro  
  • dalbert Calculating status...
    Currently Being Moderated
    Aug 11, 2007 9:13 AM (in response to zack2002)
    Wow, what a relief. This ended up being my problem too. I was using my iPhone successfully with my computer/iTunes for days until this happened. When I read the post, I realized Windows started crashing the day after I used the camera on the iPhone.

    I'll add that I don't think this is specifically a Windows Vista or Logitech camera driver issue. I have a WinXP machine and uninstalled the built-in web cam driver. I think any camera drivers on WinPC machines could cause this problem.
    Windows XP Pro
  • macjmillsx Level 2 Level 2 (310 points)
    Currently Being Moderated
    Aug 11, 2007 9:17 AM (in response to zack2002)
    I used to build PCs...I got an old 300 mhzG3 iBook on eBay, and it kicked the crap out of a custom built 2.8GHZ P4 prescott.. I haven't touched Windows since (unless I want to be so frustrated I have to scream)
    That is always my advice to solve Windows problems> Get a Mac (or at least switch to linux... Microsoft is poopcrap)
    PB G4 15" 1.67ghz, Mac OS X (10.4.10), iPhone 8GB
  • homertime33 Level 4 Level 4 (1,105 points)
    Currently Being Moderated
    Aug 11, 2007 10:32 AM (in response to RyanLM)
    Ryan, he is correct.

    If you are using 64bit vista, that is likely your problem.

    Apple has sold hundreds of thousands of iPhones and millions of iPods. It would be difficult to say that it is the iPhone, iTunes, and iPod that is faulty with so many users, both mac and PC.

    It is most likely that due to your computer configuration, your Windows Vista, which is merely a more secure, more aesthetic, yet less stable OS then previous versions is likely the culprit, especially if you run the 64bit version.

    Due to the limited amount of people actually running 64bit is probably tribute to why you're probably only one of few with problems.

    There are known issues with iTunes, amongst MANY programs that are still TRYING to be supported on 64bit Vista, so unfortunately the iPhone/iTunes combination is not a good solution for you.

    Maybe a new iMac with a 1TB hard drive running both OSX and Vista would solve all your problems?
    iMac C2D 2.16GHZ; MBP 2.0GHZ 2GB Ram, Mac OS X (10.4.10), iPhone 8GB; iPod Video 60GB; iPod G4 20GB
  • xentrik Calculating status...
    Currently Being Moderated
    Aug 11, 2007 10:34 AM (in response to RyanLM)
    Well, I'M a Graphic Design Editor by trade....and yeah... Adobe Programs (both CS2 and CS3) crash on my Windows Vista system! Oddly enough, the CS3 Mac equivalents run just fine on my Macbook Pro.
    MBP Core Duo 2.0Ghz, Mac OS X (10.4.10)
  • hexonxonx Level 4 Level 4 (2,430 points)
    Currently Being Moderated
    Aug 11, 2007 1:16 PM (in response to ahhhh3)
    iTunes + iPhone and a Mac, they just work ..... period.
    MacBook Pro 15 SR 2GB, Mac OS X (10.4.10)
  • Howard Roarke Calculating status...
    Currently Being Moderated
    Sep 19, 2007 6:34 AM (in response to hexonxonx)
    Hey, I love Apple products but find the "Buy a Mac" post rather offensive when this is a Technical post forum not an advertising campaign.

    Upgrading your driver seems perfectly acceptable and not to mention cheaper.

    What if I was plugging PC as "The Solution" for your Apple OS update?
    I would be swamped with negative replies.
    Windows XP
1 2 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.