10 Replies Latest reply: Jul 9, 2007 11:05 AM by ssukotto
Jon Duffey Level 1 Level 1 (5 points)
I have been trying for three days to submit an XML file for a client's new podcast... but can not get past Step-1. Yes, went through the VALIDATOR process and http://www.doctoredlund.com/vodcast/DrMEfitcast.xml cleared.

From "Submissions are not possible now" (in http://discussions.apple.com/ann.jspa?annID=383 ) are we to read this that new podcasts are not being accepted at this time? When I called ProCare... was told "iTunes is a bit overloaded now because of the crush from iPhone activity." True/False?

Really tired of getting the "5002" error message (We could not complete your iTunes Store request.... please try again later.) Would appreciate KNOWING whether it's a problem with something I am doing... or it's on the iStore end. And if this is tied to the iPhone launch... I am rather disappointed no Apple Genius saw this coming and put expandability online in advance. I understand the motivation to concentrate support through one vehicle... but with the otherwise HUGE investment in iPhone, this seems a bit __fill in the blank_ to me.

PowerMacG5, Mac OS X (10.4.10), Dell Inspiron Laptop
  • 1. Re: Podcast Submission Issues
    davidgibson Level 1 Level 1 (15 points)
    I work in a technology organization and can understand outages and the difficulty of getting things back in place. One responsibility we have and always take seriously is the need to communicate status and possible time to resolution. Do we miss it sometimes? Yes. But, even a guess can be better than nothing. Please, Apple, if you are listening. Give us an update. It does get frustrating to keep coming back day after day and getting the 5002 error.

    Just my thoughts.
  • 2. Re: Podcast Submission Issues
    jacobreed Level 1 Level 1 (0 points)
    It appears to be a problem on apple's end - according to this announcement made July 2nd:

    http://discussions.apple.com/ann.jspa?annID=383

    However, it's pretty disappointing that they don't even say how long it will take them to fix. Very frustrating. I was supposed to launch a client's site on Monday, and we had to postpone - now I'm in trouble with my client, and apple hasn't even given an explanation or time line.
  • 3. Re: Podcast Submission Issues
    epontius Level 3 Level 3 (700 points)
    There seems to be other problems related to the Podcast directory. Intermittently over the last few days, the podcast directory pages have been unavailable. Clicking on most podcasts in the podcast directory (or search or through the -> button on your subscriptions) to bring up their podcast page results in a "We could not complete your iTunes Store request. The network connection timed out."
    This seems to have started right about the same time as the iPhone release. My guess is that the increase in iTunes traffic due to the "innovative" new method of activating your iPhone and perhaps other iPhone related iTunes tasks have had a ripple effect, causing various problems. The discussion forums here have also had a few problems, intermittently becoming unavailable and a few other issues...mostly due to increase in traffic from the new "iPhone" forum.
    The podcast directory also happens to be the red-headed stepchild of iTunes, in that very little development or attention to problems seems to happen with it...it's a free service Apple is providing so I'm sure they try to spend as little money on it as possible.

    Erik
  • 4. Re: Podcast Submission Issues
    heizo Level 1 Level 1 (0 points)
    I really appreciate the opportunity to bring in my podcasts into the iTunes platform, but it's true: if Apple offers this kind of service and there are significant problems in this media business - consumers, users should get some information and a estimated time line for reconstitution.

    This is kind of daily - if not hour dependent business.
    I am trying to post a feed since last friday. This means tomorrow seven days, a whole week passed with error 5002. I try to deal with calmness, but...

    G5 2 GHz   Mac OS X (10.4.4)  
  • 5. Re: Podcast Submission Issues
    smc777 Level 1 Level 1 (0 points)
    Any luck? I've been getting the same 5002 error for about a week now as well. Very frustrating, especially when I know for a fact that 90% of our audience growth will come from iTunes. Without an iTunes store page we might as well start walking around and letting people on the street know about our podcast...
  • 6. Re: Podcast Submission Issues
    Udder Level 1 Level 1 (25 points)
    Hey wow...mine just went thru!
    Looks like it's working now.

    cheers
  • 7. Re: Podcast Submission Issues
    heizo Level 1 Level 1 (0 points)
    Have you got a "under review" email?
  • 8. Re: Podcast Submission Issues
    jacobreed Level 1 Level 1 (0 points)
    As of Friday I have been able to submit my podcast, but I haven't gotten any e-mails from iTunes saying that they've received my submission.

    The good news, is that the fifth time I submitted the podcast, I got an error that said it had already been submitted - - so at least that looks like they've got something working.

    Any ideas on why the initial "we've received your submission" e-mails are taking so long? In the past whenever I've submitted a podcast it's taken 24 hours, tops.
  • 9. Re: Podcast Submission Issues
    Jon Duffey Level 1 Level 1 (5 points)
    Tried ProCare again... The guy again suggested delays in review of new submissions is likely due to resources diverted to resolving iPhone issues.
  • 10. Re: Podcast Submission Issues
    ssukotto Level 2 Level 2 (360 points)
    The process is fixed; if you submitted and did not get a confirmation email, submit again.

    -S